*** * ******* ***

Gonzales, La *****

225-***-****

adlb5f@r.postjobfree.com

T’iera Williams

Objective:

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

SUMMARY OF QUALIFICATIONS:

• Strong communication skills and leader

• Recognized as a problem-solver and team player

• Enthusiastic, creative, and willing to assume increased responsibility.

• Unique ability to adapt to challenges and changing environments.

• Experienced in balancing priorities for short-term and long-range goals

SKILLS

● Spreadsheet & Databases

● MS Office (Word, Excel, Powerpoint and Outlook)

● Basic computer skills

● Typing

● Email

● Internet

● Experience with billing and entering data

● Business Intelligence

● Aegis Corrections

● Social Media Networker

Education:

Delta College Of Arts & Technology-Medical Assistant (August 2012-June 2013) 73800 Exchange Pl Baton Rouge, La 70806

East Ascension High School-2012 Graduate / General Studies 612 E Worthy St Gonzales, La 70737

WORK EXPERIENCE:

Ms.Full-Figured USA Louisiana Pageant. Louisiana Director January 2015-PRESENT

● Promote the MSFFUSALA brand

● Recruit ladies ages 18-66

● Production of pageant

● Schedule events

● Place merchandise orders

● Empower all women

● Promote on all social media platforms

Ascension Parish Government, Gonzales, LA

Citizen Service Center Representative (APOHSEP)

February 2019 - PRESENT

● Answers and transfers calls using AVAYA software

● Answer, park, place on hold and transfer calls to all parish government departments.

● Run reports related to inbound and outbound telephone calls on RSI software

● Filter data and transmit requested RSI reports to the managing director of the CSC

● Make copies or correspondence and other printed material.

● Route and distribute incoming mail and other material.

● Conduct searches to find needed information, using such sources as the internet

● Operate office equipment such as fax machines, copiers, and phone systems

● Use computers for spreadsheets, word processing, database management and other applications.

● Schedule conference room meeting in Microsoft Outlook.

● Login to the MGO database and simultaneously key in mandatory data into the work order system while requesting data from a caller

● Issue caller a work order number prior to closing the call and explains the procedure for tracking the work order on the CSC public portal

● Accurately transmit the work order to the appropriate department, division and employee

● Filter and run work order status reports using MGO software and transmit to the CSC managing director

● Familiar with Everbridge Mass Notification System

● Register’s residents using the Everbridge portal to receive mass notification information

● Activates Everbridge Software to transmit an emergency message to the public

● Proficient in WebEOC, which is the crisis information management system for the state of Louisiana and Ascension Parish

● Cross-trained as an emergency manager and report to the Ascension Parish Office of Homeland Security and Emergency Preparedness during a declared state of emergency

● Perform other duties as needed from other departments Ascension Parish Government- Donaldsonville, La 70346 Administrative Specialist l -Medical Department

July 2016 - February 2019 (Transferred to another department)

● Check online with Correctcare Integrated Health and check the list of inmates that were present at the time of service, approve them.

● Check emails for all medical bills and invoices then, scan all signed bills to the correct person to be paid

● Write up all dental appointments for inmates then place into the spreadsheet in Excel

● Pull all appointments for the following week and give to the transportation departments and nurse

● Prepare all appoints, folders and scripts for Dr.Gamble and approve all monthly invoices

● Approve all bills from Diamond Pharmacy monthly bill(USM, State and Parish inmates) then scan copies to Finance, Sheriff’s Office and or USM’s for payment

● Approve or deny bills from Acadian Ambulance Parish, State or USM

● File daily

● Order weekly non-medical supplies

● Order all supplies for the office and keep nurses shelves stocked with needed supplies

● Check all dental invoices from Dr. Bailey then send to the correct facility to get paid

● Answer all calls for the nurses station

Ascension Parish Sheriff’s Office- Customer Service/Student Worker May 2012 - April 2014

● Received and entered information pertaining to arrests, tickets, complaint reports, warrants,petition, bench warrants, and accident reports into computer

● File all reports

Certifications

● First Aid

● CPR

● Certified Driving Instructor

Contact this candidate