Sales Customer
Resume:
Karumandapam, Trichy-******.
******.******@*****.***
G VIJAYAKUMAR
About me
Hardworking Customer Service Representative with 7 years of experience working with Product. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
EDUCATION
Work History
2013 - Present
CUSTOMER SERVICE EXECUTVE
Amway India Enterprises Pvt. Ltd /CFA Cherry Retails / Trichy, Tamilnadu.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Products displayed with creative ideas.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Responded to customer requests for products, services and company information.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Entered customer interaction details in BOSS to track requests, document problems and record solutions offered.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended Product to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
CASHIER
Counted cash in register drawer at beginning and end of shift.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Prepared and submitted end-of-shift reports using [POS].
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with [100]% accuracy.
(Amway India Enterprises Pvt. Ltd /CFA Cherry Retails / Trichy, Tamilnadu.)
WAREHOUSE INCHARGE
(Amway India Enterprises Pvt. Ltd /CFA Cherry Retails / Trichy.)
Daily checking stock variance & Stock maintenance.
Supervised shipping and handling operations.
Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Used Microsoft Excel to develop inventory tracking spreadsheets.
2010 - 2012
Omega Health Care P Ltd. / Trichy.
JUNIOUR PROCESS ASSOCIATE
Reviewed patient diagnosis codes to verify accuracy and completeness.
Entered numerical data into databases with speed and accuracy.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Collect & Collate the Junior work and Complete final work.
Education
2011
Bachelor of Computer Applications(BCA)
ST. Joseph’s College (Autonomous) Trichy
Bharathidasan University
Percentage: 61%
2005
12th STD
The Boys Higher Secondary School, Srirangam.
State Board
Percentage: 58%
2003
SSLC
The Boys Higher Secondary School, Srirangam.
State Board
Percentage: 77%
Good at finding fast and effective solutions to various Problems.
Respectful, Well-mannered, and Punctual.
Very organized and disciplined
Analytical thinking, planning
Skills
Hobbies
Volunteering
Acting & Singing
Sports TV Channel
Drawing
Creative Work ( Art )
Personal Details
Date of Birth : 29/04/1987
Sex : Male
Nationality : Indian
Marital Status : Married
Languages : Tamil / English
Sriram Hospital Near,
Address : No: 16, Ram Nagar, 3rd Main Road
Karumandapam
Trichy – 620001.
Declaration
Date :
I hereby declare that the above furnished by me are true to the best of my knowledge and belief.
Place : Trichy
(VIJAYAKUMAR.G)
Yours Truly
NO:16, Ram Nagar, 3rd Main Road, Sriram Hospital Near, Karumandapram, Trichy-620 001.
Team leadership
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