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Manager Customer Care

Location:
Mississauga, ON, Canada
Posted:
April 01, 2021

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Resume:

Jaya Verma

**** ********* ******, ***********, ** L5M7L6

Tel: 647-***-**** Email: adlb2k@r.postjobfree.com

PROFESSIONAL SUMMARY

• Software professional with 9+ years of Business analysis, UAT Testing and software testing experience with expertise in Mobile, Manual and Automation Testing using Service Now Asset Management and Tools like Quality Center,ALM, JIRA,Confluence, Zephyr, Rally, Ingenium, QTP, Selenium,Test NG, Soap UI

,Rest API,RIS and BPM .

• Excellent knowledge in performing UAT and Quality Assurance activities throughout the Software Development Life Cycle in various domains like Insurance, Finance and Banking using English and French.

• Good understanding of various Service Now workflow and its associated user stories. Experience in incident management process, problem management process and change management process using Service Now.

• Strong understanding of QA methodologies like Agile Methodology, Iterative Waterfall, Hybrid, V Model and Waterfall.

• Proven ability to lead the Project with Third Party Vendors and Offshore Resources and prepare different reports.

• Good in End-to-End testing, Functional Testing, System Integration Testing, User Acceptance Testing, Cross Browser Testing, Negative Testing, Black Box Testing, System Testing, Backend Testing, Ad-hoc Testing, Regression Testing, Cross Platform Testing, Performance Testing on Web based applications.

• Stronghold of software development/test life cycle (SDLC/STLC) in Waterfall and Agile methodologies.

• Experience in creation of documentation like -Test Strategy, Test Plan, Test Data, E2E Test Cases, Critical Test Cases, Sanity Test Cases, PIV/PROD/Release Test Cases and execution of Test Cases for different environments Ex-SIT, SIT1, SIT2, BAT/UAT,PAT, PIV/PROD Jakarta and London.

• Performed Defect tracking using best practice to track, prioritize, report and close defects using Jira, Quality Center, Excel, Service Now and Test Complete.

• Prepared training documents and participated in “Show Me Session”.

• Experience in identifying the areas that needs to be automated and generated the Test Scripts in QTP.

• Performed testing to rollout enhancement/modification for various applications such as Service Now and Web Based applications.

• Demonstrated ability to perform application User Acceptance Testing, E2E Testing, Sprint Level Testing, Regression testing, Data Validation, validating database impact and Verification.

• Strong problem-solving skills to recognize symptoms, diagnose causes and identify alternative solutions.

• Experience in analyzing highly complex business requirement and demonstrated ability to pay persistent attention to detail, while maintaining an overall view of the situation and the “big picture”.

• Executed all the test scenarios as per the user story for quality, security, regulatory and compliance requirement.

• Strong organizational skills, ability to multitask & meet the challenges of a fast-paced changing environment.

• Planned SIT/BAT/UAT test schedule and strategy to test various application upgrade and changes.

• Strong ability to work in a collaborative environment with development, business and Project lead to estimate defect resolution and monitor its progress.

• Participated in preparation of coding standards and best practices to be followed for UAT & QA activities.

• Strong interpersonal, verbal and written communication skills to communicate effectively with internal and external teams.

• Demonstrated ability to work effectively in a fast-paced environment with minimal supervision.

• Prepared test cases and test data and performed mobile testing, cross browser and network testing for various Android, Macbook, IOS devices and IPADs.

• Performed Policy/ Security testing using Blackberry UEM Console.

• Prepared and updated the test devices e.g. Laptops and Desktops by re-imaging in PAT environment. CERTIFICATION:

ISTQB Certified Software Tester

CSM (Certified Scrum Master)

Certified Base SAS Programmer

TECHNICAL SKILLS:

Tools : Service Now, HP Quality Center 10.0, QTP 10.0, MS Teams Languages : Visual Basic, UNIX, Java and SQL

Knowledge : UFT, ALM, Selenium IDE, Selenium Web driver, Test Complete Web Technologies : Soap UI, Rest API, Postman, HTML and XML Scripting Languages : VB Script

RDBMS : Oracle 8i/9i, SQL Server 2005, MS-Access

Others : MS Office (Word, Excel, Power Point, Excel macros, and MS Visio) Operating System : Windows 98/NT, Windows 2000, Windows XP and UNIX Version 7/8/10 PROFESSIONAL EXPERIENCE

Client: BMO Wealth Management, Toronto, Canada Apr 2020 – Till Date Role: UAT Associate Lead

Project: Journeys

Journeys Project is an Agile Project which moved from 6-week releases to Monthly Releases. This is a complex Project about migration of all old Legacy Site Client ID Users to have Journeys Web Experience for better user-friendly navigation and new cool micro- app features with better Components and fast update in Services.

Responsibilities:

● Analyzed User stories in JIRA to understand the business requirements.

● Participated in all Agile Ceremonies like – Team-Wise Backlog Refinement Meeting, Sprint Planning, Sprint Review, Daily Stand – Up, Team Wise Defect Triage Meetings, Release based Triage Meetings.

● Planned meetings with Product Owner and Business Analyst for requirement gaps and input was updated as Stories to be either added on Current Sprint or made part of Backlogs as new stories.

● Contributed in preparation of UAT Test plan for the three cycles and UAT Sign - Off Document.

● Developed UAT End to End Test Scenarios, UAT E2E test cases and Sprint Level TCs for the Release.

● Created new more user friendly and easily traceable UAT Test Case Creation Process using Sprint Level Stories for High Level, Medium Level and Low-Level Scenarios to maintain Traceability of all stories for all Sprints.

● Uploaded UAT Test Cases using JIRA Zephyr and assigned the testcases to UAT testers to maintain the adequate coverage across Browsers like Internet Explorer, Google Chrome, Edge Chromium, Safari for Ipad Mini, IPad pro, Firefox and Macbook .

● Browser Versions are maintained for all releases by checking the reports from Marketing Team for the popular browsers used by Clients.

● Executed Bilingual UAT Test cases and updated the test results with Screenshots and Video Recordings in JIRA and Sharepoint to make sure all UAT artifacts are available for Audit purposes.

● Logged the defects in JIRA and prioritized the defects in Triage Meetings with Product Owners,Business Analysts, QA Analyst,developers and DB Analysts .

● Immediate escalation of environment issues and major blockers were done to minimize the down-time to maintain the timelines for the Release.

● Participated in Blocker discussion / Severity 2 issues with Team to provide feedback and experience to help Development team to troubleshoot issues by root cause analysis.

● Performed Sanity Testing, System Integration Testing, mobile testing of app, UAT Testing, CMS Content and Non-CMS Content Testing, Disclaimer Testing, Re-Testing, Regression testing for Web Application using Soap UI Services for Nudges and Share of Wallet (SOW).

● Worked with four different teams and Vendors like Markit for different Components having On-Shore and Off-Shore Model.

● Defects related to Third Party Vendors were logged in their JIRA by following their defect logging System to maintain their JIRA Widgets.

● Testing was done to maintain the data impact on both Old Legacy Site and Journeys .

● Tested Change and Cancellation for Orders such as - Stock & ETFs Trade, HISA Trade, Mutual Funds Trade for positive Scenarios as well as error handling Scenarios by coordinating with Database Team.

● Features covered such as Account Summary, Holding Details, Symbol Search, Charts for Quotes and Quote Details, Performance Charts, Account Activity for Last 30 days till Last 5 Years, aD Nudges, SOW for different states using Dev Tools and Soap UI, Client Portfolio, 5 Star Accounts, Platinum Accounts Diamond Accounts,Advisor Portfolio, Buy Recommendations,HISA Trade, Mutual Funds Trade, Options Trade, Impact on Trade for different equities to maintain Asset Allocation, Diversification, Rating and Risk.

● Actively Planned and participated in all Release Implementation activities.

● Followed up with Product Owner to update the Fixed Version of the stories for the upcoming Release and made sure any other stories added further are updated with Content Deck, Invision and Fixed Version to be taken up by Feature Freeze date.

● Followed up with Team Members for UAT Daily Status Update, Defect Status and provided updates to PO and PM.

● Created On-Boarding Document and facilitated training of new UAT Members to have smooth and efficient onboarding experience.

● Discussed lessons learned from every Release and provided improvement opportunities as part of Sprint Retrospective Meetings for future Releases. Environment: Captiva, TIBCO Spot-Fire, BPM, RIS Web, RIS app, OLAP, Java, SQL Developer, Windows7, Windows 10, UNIX, Soap UI,Salesforce

Client: BMO Wealth Management Sep 2020 – Dec 2020

Role: UAT Associate Lead

Project: aD Freemium Tool alias adviceDirect Portfolio Health Check tool Advice Direct Freemium Tool is for clients to understand how adviceDirect can help them make better and smarter investment decisions. So, all clients can get a free digital portfolio review using the new adviceDirect Portfolio Health Check on the public site. Any investor can use this service to get an immediate review of their holdings based on four key areas and how they compare to their investor profile. Users can explore their portfolio strengths and areas that need improvement to ensure they are on track.

Responsibilities:

● Analyzed BRD to understand the business requirements.

● Created UAT Test Plan Document and Executed UAT Test Scenarios and UAT Test Cases.

● Performed UAT testing in SIT and PROD environment for English and French languages and collected UAT artifacts to be used for Customer Care Representatives.

● Participated in Bi-weekly QA and UAT Triage meetings to prioritize defects with Digital Marketing Manager, Lead Developer, Services Developer, QA Lead and QA Testers.

● Logged the defects in Rally by attaching the Screenshots and Video Recordings using SnagIt.

● Performed Sanity Testing, UAT Testing, Negative Testing, Adhoc Testing, Boundary Analysis, Re-Testing, Regression testing to make sure Client gets insights on the portfolio’s asset allocation, security ratings, risk, and diversification

● Testing was done for Vanity URLs to reach out to prospective Customers easily. Environment: Rally, API, Excel, VB Script, Java, Chart Services, Quotes Services, JIRA Confluence, Sharepoint,Salesforce

Client: BMO Insurance Jan 2020 – Apr 2020

Role: UAT Lead

Project: BMO Insurance Whole Life Assurance APO

Whole Life Assurance APO (Additional Payment Option) allows the Policy Owner to make additional payments on their Policy above the Premiums for their basic Coverage and is available on 20 Pay and Pay to Age 100 payment Options only.

Responsibilities:

● Analyzed DRS and System Guide to understand the business requirements.

● Prepared UAT Test Plan Document.

● Implemented new UAT Process which is now incorporated for all UAT activities for better management of documents and comparing the data using Excel proficiently.

● Created UAT Test Scenarios and UAT test cases and incorporated further more Business Scenarios to validate the impact on other areas of Ingenium Software.

● Performed UAT testing in SIT and PROD environment and collected UAT artifacts to be used for Customer Care Representatives.

● Participated in Bi-weekly QA Triage and UAT and Business Triage meetings to prioritize defects from business perspectives.

● Logged the defects in ALM by attaching the Screenshots and Video Recordings using SnagIt.

● Performed Sanity Testing, SIT Testing,Re-Testing, Regression testing to make sure changes are getting reflected in Ingenium Web App and old Ingenium simultaneously.

● Testing was done to make sure Performance Bonus, Paid-up Addition (PUA), PUA Cash value and Premium Offset values are matching across the Old Ingenium and Web Ingenium for the Policy Numbers. Negative Testing was done for Policies that have a status of Paid-Up, are on Waiver, are on Premium Offset or the premiums are being paid by Automatic Premium Loan should not receive APO payments.

Environment: Ingenium Web, Excel, Outlook, Word, Sharepoint, Ingenium in DOS, ALM,Word, MS Visio Client: BMO Wealth Management Apr 2019 – Apr 2020

Role: UAT Associate Lead

Project: IVR Project 2019

IVR Project is about the user experience of logging into BMOIL Interactive Voice Response (IVR). Any Client that has registered for Client ID can log into IVR using an Account Number,Date of Birth and the Trading Password to reset their new Password for Client ID and have more secured platform to navigate effortlessly to reset or get more information. Responsibilities:

● Analyzed DRS to understand the business requirements.

● Contributed in preparation of UAT Test Strategy/UAT Test Plan Document.

● Created UAT test Scenarios, UAT test cases, UAT Test Data for UAT Testing and PIV/PROD Testing.

● Followed the PROD test account creation protocols and coordinated with team to create test accounts and made sure funded accounts are closed after testing.

● Performed UAT testing in SIT and PROD environment using IVR to navigate through different workflow for different account types by recording the IVR responses and times.

● Test Data Creation using OLAP for Individual, TFSA, RRSP, RESP, Corporate, Trust, Estate etc. account types using RIS and BPM.

● Participated in Daily QA Triage and UAT and Business Triage meetings to prioritize defects from business perspectives.

● Validated appropriate script messages are running at appropriate times for French and English.

● Validated Cantonese and Mandarin Client’s workflow is working as expected and routing to Call Centre successfully.

● Logged the IVR defects in ALM by attaching the voice recordings and prioritized the defects along with Customer Care Solutions engineer, developers and QA based on business requirements.

● Assessed requirement gaps and escalated the issues to maintain plan & quality throughout the system

● Participated in Brain Storming Sessions with Business, UAT Lead, Business Manager, Program Manager, Developer Manager and Development team to troubleshoot issues by root cause analysis.

● Performed Sanity Testing, IVR UAT Testing, supervised and assisted stakeholders for UAT Testing for Montreal and Quebec, Re-Testing, Regression testing to make sure IVR changes are getting reflected for Mobile apps, SD and advice Direct accounts and all related functionalities are working as per the requirements by making sure Legacy Website is not breaking and raised the concerns accordingly.

● Performed IVR PROD Testing using devices like- I phone, Android, iPad

● Assessed the risks and impacts and assisted the Business Manager and Product Owner in creating Change Requirements to be presented to stakeholders and worked on those Change Requirements i.e. CR’s.

● Testing was done to make sure Account Level, User ID Level and Client ID level changes should be working for existing, new and Third Party Clients.

● Testing was done to make sure all the Call Centre calls are routed to RIS Agents and they are able to take appropriate actions by the pop-ups to help the Clients. Environment: Capco, Restful APIs, Java, SQL Developer, Windows7, Windows 10, UNIX, ALM, Sharepoint

,JIRA Confluence, RIS, BPM, OLAP, Chrome, Edge Chromium, I Pad Mini, I Pad Pro, Macbook Client: BMO Wealth Management Apr 2019 – Apr 2020

Role: UAT Associate Lead

Project: Client ID

Client ID Project was about providing all clients and role players to have their own unique new Client ID to enhance security through complex password requirements to become align with regulations and security requirements. This moves InvestorLine to a client-centric data model aligned with enterprise architecture. This Project was based on the Incremental Waterfall Model. Responsibilities:

● Analyzed Project Charter, Technical DRS and Functional DRS to understand the business and functional requirements.

● Worked with high level business and technical stakeholders to thoroughly define and prepare different system requirement documents and gathered, documented, verified and validated requirements.

● Contributed in preparation of UAT Test plan/UAT Test Strategy Document.

● Created UAT Test Scenarios, UAT test cases, UAT Test Data for UAT Testing and PIV/PROD Testing.

● Followed the PROD test account creation protocols and coordinated with team to create test accounts and made sure funded accounts are closed after testing.

● Performed UAT testing in SIT and PROD environment using Captiva for Document Upload, BPM & TIBCO SpotFire for Move Money of different account types.

● Test Data Creation using OLAP for Individual, TFSA, RRSP, RESP, Corporate, Trust, Estate etc.account types using RIS and BPM.

● Participated in Daily QA Triage and UAT and Business Triage meetings with On-shore and Off-shore resources.

● Logged the defects and prioritized the defects along with other Business Analysts, UX designers, Content Writers,developers and stakeholders based on business requirements.

● Assessed requirement gaps and escalated the issues to maintain plan & quality throughout the system.

● Participated in Brain Storming Sessions with Business, UAT Lead, Business Manager, Program Manager

,Developer Manager and Development team to troubleshoot issues by root cause analysis.

● Performed Sanity Testing, UAT Testing, Browser Testing using Iphone, Android, iPad,Macbook mobile testing of app, Re-Testing, Regression testing to make sure Trade, Move money, Market PRO (for 5 – Star, Platinum, Diamond Clients ), advice Direct functionalities are working as per the requirements by making sure Legacy Website is not breaking and raised the concerns accordingly.

● Assessed the risks and impacts and assisted the Business Manager and Product Owner in creating Change Requirements to be presented to stakeholders and worked on those CR’s. Environment: Captiva, Java, SQL Developer, Windows7, Windows 10,UNIX,Soap UI,ALM,RIS,BPM,OLAP, Salesforce, Spotfire

Client: TD Bank, Toronto, Canada Apr 2018 – Apr 2019 Role: QA Analyst

Project: Service Now ITSM Asset Management– SPSD

Service Now – SPSD is a complex Project which consolidates and streamlines infrastructure delivery capability into one centralized integrated intake tool with automated workflow of asset management and resource engagement across teams using Configuration management database (CMDB). Responsibilities:

● Analyzed User stories in Service Now to understand the business requirements using Agile principles.

● Worked with high level business and technical stakeholders to thoroughly define and prepare different system requirement documents and gathered, documented, verified and validated requirements.

● Experience in capturing business requirements into user stories using Service Now.

● Contributed in preparation of Test plan/Test Strategy Document.

● Defined entry and exit criteria of different environments for every build.

● Created test scenarios and test cases based on the user stories

● Performed Sanity testing in SIT and BAT/UAT environment before accepting the build.

● Created and executed SIT and BAT/UAT Test cases and updated the test runs in Service Now with focus on deadlines and deliverables.

● Supported and managed BAT/UAT testers by participating in War Room.

● Logged the defects and prioritized the defects along with other Business Analysts, developers and stakeholders based on business requirements

● Assessed requirement gaps and escalated the issues to maintain plan & quality throughout the system.

● Participated in Defect Triage/Blocker discussion with Business, Project Lead, Program Manager and Development team to troubleshoot issues by root cause analysis.

● Performed Sanity Testing, System Integration Testing, mobile testing of app, PAT Testing, UAT Testing, Re-Testing, Regression testing in Service Now using Soap UI and Rest API.

● Attended meetings with SMEs, Project Manager, Program manager, BSA, developers and vendors to find root cause to resolve defects.

● Assessed the risks and impacts on the existing system and escalated the concerns as new enhancement features or stories are added.

Environment: Service Now Asset Management, Java Script, Excel, Power Point, Windows 8/10, Google Chrome,IE

Client: TD Bank Nov 2018 – Till date

Role: QA analyst

Project: Airwatch Upgrade

VMware (akaVMware Airwatch) is enterprise wide changing its branding for the app name, icon, logo,color scheme and security of the apps as they are transitioning to a Workspace One platform. Responsibilities:

● Prepared test cases and test data for various IOS devices such as IPHONE 8,IPHONE MAX XS, Google Pixel- 3 and IPADs

● Performed baseline testing in PAT environment for all IOS and Android devices

● Set up Test bed and executed testcases in PAT & logged defects and assigned to the engineering team.

● Participated in defect triage and worked with engineering team in resolving/prioritizing defect

● Updated and executed the test cases as per the changes in policies.

● Acted as mentor for training and coaching of team members. Environment: Service Now, Java Script, MS SQL, Excel, Power Point, Windows-10,Google Chrome,IE Client: TD Bank Jan 2019– Feb2019

Role: QA Analyst

Project: Blackberry- UEM Upgrade

Blackberry services are upgraded as part of system update of the BES enterprise wide infrastructure update to enhance system functionality, improve stability and increase security. Responsibilities:

● Created and executed test cases for baseline testing of blackberry devices

● Created test cases for policy upgradation of blackberry (UEM Upgrade)

● Performed PAT testing after policy upgradation

● Compared Baseline test result before and after policy upgrade

● Logged defects and assigned to the engineering team.

● Attended defect triage meeting with engineering team.

● Performed embedded links testing of app from various apps. Client: TD Bank Jan 2019– Till date

Role: QA Analyst

Project: Service now- London Upgrade

Service Now London upgrade provides ability to view all the services available in one view. Its implementation will reduce time to market through one stop shop, self- serve catalog item. Responsibilities:

● Created test scenarios, critical test cases and regression test cases based on the user stories

● Performed sanity testing for SPSD, SWP and Request catalog items.

● Executed critical Test Cases and performed regression testing in London System Integration Testing environment

● Documented the defects with record numbers, online screen shots, actual content of London SIT with expected content of SIT & BAT environment and assigned to the developers of Service Now Platform team.

● Performed mobile testing of app and email testing .re-Testing and Regression testing in London SIT

● Coordinated/Gathered requirements with SMEs and stakeholders and created user stories and assigned to developers to code for enhancement stories.

● Worked on Onshore and Offshore model for deliverables. Environment: Service Now, Java Script, MS SQL, Oracle, Excel, Power Point, Windows-10, Google Chrome. Client: TD Bank Sept 2018 – Nov 2018

Role: QA Analyst

Project: Service Now Asset Management-Software Packaging Service Now Asset Management-SWP Project provides functionality to automate the software packaging workflow. Its implementation onboard the process depicting various lifecycle for fulfilling Software packaging request. Software Packaging module provides/maintains various software list for creating assets, setting appropriate states and sub states, synchronizing assets and CIs, managing consumables, and retiring/decommissioning assets using Configuration management database (CMDB) Responsibilities:

● Analyzed the user stories and coordinated with Senior BAs and SMEs to understand the requirements

● Created and executed test scenarios and test cases based on user stories in Jira and Confluence.

● Performed Sanity and System Integration testing with every Sprint by following Agile methodology.

● Found requirement gaps and raised the concern which led to creation of new user stories.

● Performed SIT testing and BAT/UAT testing and supported other users as well.

● Coordinated with Business Analyst, Developer and stakeholders in resolving defects.

● Assessed the risks and impacts on the existing system as new functions, features or stories are added.

● Prepared test closure report and provided the sign-off after meeting the exit criteria. Environment: Service Now, Java Script, MS SQL, Excel, Power Point, Windows-10, Google Chrome, IE Client: TD Bank Aug 2018 – Sept2018

Role: QA Analyst

Project: Windows 10 4.2 Upgrade

Windows 10 4.2 Upgrade Project involves testing of various laptop and desktop devices so that they can be rolled out in TD bank large scale enterprise Environment. Responsibilities:

● Analyzed the Release document and created the testcases.

● Reimagining of different devices was done from scratch by loading Operating Systems and setting up test beds to make sure Windows Server and Software Center is able to identify the device.

● Logged the defect and attended meetings with test engineers and Project Manager.

● Participated in Defect triage meeting to resolve the issues.

● Tested various basic applications eg-MSOffice365, Skype, Outlook, CrowdStrike Sensor etc. to be rolled out enterprise wide.

Client: TD Bank Apr 2018 – Sept2018

Role: QA Analyst

Project: Service now – Jakarta Patch Upgrade

Service Now organizes its releases into families. A family is a set of releases that are named after a major city, such as London. Within a family, releases are further differentiated by patch and hot fix number. For example, the following releases are both part of the Jakarta family (Such as Jakarta Patch 8 Responsibilities:

● Created test scenarios, critical test cases and regression test cases based on the user stories

● Performed Smoke testing, London SIT testing, Re-Testing and Regression testing in Jakarta SIT

● Executed critical Test Cases and performed regression testing in Jakarta System Integration Testing environment

● Logged the defects and assigned to the Service Now Platform team. Environment: Service Now, Java Script, MS SQL, Excel, Power Point, Windows-10, Google Chrome, IE Client: Capital One, Toronto, Canada. Oct 2015 – May 2017 Role: QA Analyst

Project: Online Banking – Master Cards

Capital One MasterCard offers various financial solutions to its clients. Online Banking project involves credit card services like online customization, Secured Card and Balance Transfer. All user activities and reports would be generated for marketing and business decision making. Responsibilities:

● Responsible for all Phases of testing for Capital One E-Commerce & Bank.

● Participated in Sprint Planning meeting and provided input for effort estimation to test the User Stories selected for the current Sprint.

● Participated in daily Stand up meeting to discuss upcoming sprint status.

● Contributed in defining entry and exit criteria of different environments

● Created Test Cases in Test plan module in Quality Center/HP ALM.

● Analyzed User stories, logged defects/issues and updated the task using Jira.

● Participated to create Test Analysis Reports (TAR) and stored them into the Quality Center/HP ALM.

● Identified the test cases for creating automation scripts.

● Created Reusable functions for the automation scripts.

● Used QTP for performing functional testing and Regression testing for every new build.

● Saved the QTP scripts in Quality Center and executed them from Quality Center/HP ALM.

● Validated web service functionality using Soap UI and Postman and database testing using SQL queries.

● Coordinated with Dev Team and Change Team for UAT promotion.

● Scheduled the QTP scripts in the night time from Quality Center/HP ALM.

● Instrumental in maintaining/modifying the developed QTP scripts due to changes in the product for different releases.

● Conducted Peer Review of test cases and provided feedback for improvement.

● Maintain the traceability by linking the requirements with test cases, defects in the Quality Center/HP ALM

Environment: Service Now, HP Quality center/HP ALM, QTP, Jira, Win2000, UNIX, Oracle, Web Logic, HTML and VB Script, Soap UI, Postman, Selenium, TestNG, Java Client : Wawanesa Insurance, Toronto, ON Jan 2013– Sept 2014 Position: Software Tester/ Business Analyst

Project: Online auto insurance quote

Auto insurance quote is a web based application for giving and maintaining auto quotes and policies for the customers. Customer can apply for an auto insurance quote online. The application is designed to adjudicate applications for various customer needs.

Responsibilities:

• Analyzed functional requirements for online auto insurance quotes application.

• Created Test Strategy document using Use Case and Business Requirement Specification document.

• Contributed in preparing and maintaining of the test plan.

• Created and executed test cases from Use Cases and BRDs in Excel for SIT,BAT/UAT environments.

• Executed Smoke test cases as per the entry criteria to accept or reject a new build for testing.

• Tested the GUI for easy and efficient use of end users.

• Responsible for updating and maintaining Jira for all the bugs found during functional and regression testing and follow up the bug life cycle.

• Performed Back end testing using SQL queries.



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