Life Insurance Pharmacy Technician
Resume:
Felicia D. Mcilwain
Care. Quality. Integrity
Charlotte, NC 28205
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Medicare Insurance Agent
QuoteManage - Charlotte, NC
July 2020 to December 2020
• Promoted, enrolled and managed individual participation in suitable Medicare plan
• Advised supervisor of weekly and monthly revenue generation, targeting sales goals
• Managed outbound and inbound calls to address and resolve inquiries concerning plan services and billing
Patient Support Staff
G4S Secure Solution USA - Charlotte, NC
May 2019 to July 2020
• Oversaw and coordinated schedules to ensure efficient, timely transport
• Liaised Behavioral Health patient transport with 2 major healthcare systems in the area
• Assembled and prepared legal administrative documentation Licensed Sales Agent
Teletech UnitedHealth Care - Concord, NC
October 2018 to August 2019
• Established beneficial relationships with customers
• Operated in a strong, diverse team; kept colleagues informed of CMS and company regulations and procedures
• Provided recommendation on managing customer interactions from initial call through sale Benefits Advisor
GoHealth - Charlotte, NC
August 2017 to July 2018
• Advised of suitable products following analysis of healthcare needs
• Evaluated customers with Healthcare Service Corporation and informed of benefits for effective utilization
• Processed underwriting decisions during the Special Enrollment Period season Patient Care Advocate
Express Scripts - Charlotte, NC
October 2016 to June 2017
• Resolved mail order pharmacy issues through patient and doctor order analysis
• Independently provided prompt accurate information on patient's medication
• Provided inside support and education on pharmacy benefits and services Medicare Insurance Agent; Metlife Insurance Agent
TZ Insurance Solutions LLC - Charlotte, NC
August 2015 to June 2016
• Positioned beneficiaries into specific product/plan that best accommodates their needs
• Knowledgeable of a variety Medicare products (Medicare Advantage & PDP plans)
• Completed entry-level underwriting for Metlife Life Insurance products (ie. Final Expense, Term Life) Relay Health
McKesson - Charlotte, NC
December 2013 to October 2014
• Oversaw medical claim adjudication (UB04 & HCFA) and tracked monitoring of medication adverse events for 6 Managed Care Optimizer (MCO) offices in NY
• Compliantly adhered to FDA guidelines for postmarketing safety
• Executed pharmacovigilance in role through recognition and evaluation of unidentified adverse events Pharmacy Technician
CVS Pharmacy - Castle Hayne, NC
May 2013 to November 2013
• Administered daily pharmacy inventory
• Resolved insurance billing issues through proper claim adjudication
• Demonstrated adherence to Federal and State policies during patient data collection, prescription filling and dispensing
• Patiently maintained calm disposition while de-escalating difficult customers Education
BS in Biology
North Carolina Central University - Durham, NC
August 2011
Skills
• Life Insurance
• Health Insurance
• Medical Terminology (7 years)
• Microsoft Office (10+ years)
• Insurance Verification (5 years)
• Data Entry (10+ years)
• Patient Care (3 years)
• Patient Scheduling (3 years)
• Customer Service (10+ years)
• Claims Processing (5 years)
• Typing 44wpm (10+ years)
• Medicare (3 years)
• Active Listening (6 years)
• Attention to Detail (10+ years)
• CPR Certification (Less than 1 year)
• Teamwork
• Excellent Communication Skills
• Interpersonal Skills
• Organizational Skills
• Sales Experience (5 years)
• Pharmacy Technician Experience
• Insurance Sales
• Behavioral Health
• Underwriting
• Medical Billing
• Vital Signs
• Managed Care
• Analysis Skills (8 years)
• Phlebotomy
• Triage
• Negotiation
Certifications and Licenses
National Certified Phlebotomy Technician
December 2017 to December 2019
Attained through Becksford Health Services
NC Insurance License
January 2015 to July 2021
Lines of Business (LOB):
- Accident & Health
- Life
- Medicare Supp. & Long Term Care
CPR Certification
First Aid Certification
Assessments
Electronic Health Records: Best Practices — Completed February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Medical Receptionist Skills — Highly Proficient
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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