Kaia Liu

**** ******** **, ********, **** *****

614-***-**** adlb1d@r.postjobfree.com

Experienced customer service professional with more than four years of serving experiences in various industries. Skilled in effective communication, customer service, and collaborative team to reach a common goal.

EDUCATION

The Ohio State University Columbus, OH

Bachelor of Financial Services Expected May 2021

Relevant Coursework:

Fundamental of Accounting; Tax Planning; Retirement Planning; Consumer Problems Perspectives; Consumer Data Analysis; Family Financial Management; Introduction to Business Finance; Fundamental of Management and HR; Introduction to Insurance and Risks

WORK EXPERIENCE

Coach Sunbury, OH

Sales Associate August 2019 – December 2019

Awarded top weekly sales associate by developing trust relationship with over 50 new clients and deepening relationship with former clients to drive lifetime loyalty and spend

Provided best in class customers service by recommending, selecting, and helping clients to locate merchandise and designed engaging displays to capture customer interests to achieve 100% daily store sales target

Motivated associates with positive attitude and consistent working environment and supported sales managers for daily brief and strategic goals for process improvements

Performed over 100 of cashier transactions weekly, accurately processed purchases, returns, exchanges, and active selling at the cash desk to maximize revenue

The Ohio State University Columbus, OH

Financial Training Intern May 2019 – August 2019

Executed process improvement projects to transform and upgrade employee training programs by designing training guidelines and key elements

Coordinated with team members on content research and the creation of training lectures and partnered with cross-functional departments to analyze and revise training materials

Planned project development milestones to ensure precise execution and communicated project status to business leaders to define success measures and metrics

Peking Dynasty Columbus, OH

Assistant Manager May 2015 – January 2019

Managed 10 employees, conducted performance evaluations, coaching and discipline to provide dining services to average 100 customers on a daily basis

Tasked with designing menu items and collaborate with student organizations and social media to exceed company’s sales goal, leading over 20% in monthly target sales

Provided comprehensive training to employees and demonstrated best customer service and sales tactics to achieve optimal team’s performance

Directed work for employees including setting hours and weekly schedules and overseen production and preparation of food and beverage

ADDITIONAL EXPERIENCE

VTravel Columbus, Ohio

Member in Restaurant Discover Department Spring 2019 – Present

Publish introductory articles about restaurant recommendations and vacation places and collaborate with restaurants to organize networking events

Conduct research on trending restaurants and publish reviews and articles on restaurants’ overall performance

ABSA Columbus, Ohio

Member August 2019 – Present

Lead discussions in weekly meetings about global issues impacting worldwide business environment