Front Office Service

Theresa F. GIBSON

*(Cell) 202-***-**** *********.***@*****.***

PROFESSIONAL EXPERIENCE Sr. Human Resources Coordinator January 2013-Present National Association for College Admission Counseling Arlington, VA 22201

• Provide higher education information to stakeholders to include, students, parents, admission counselors and other higher education organizations. Answer basic questions regarding fee waivers, college fairs and membership.

• Assist with the onboarding process by conducting pre-screening testing, new hire orientation. Present company’s policies and procedures and benefits, correlate orientation and open enrollment packets.

• Develop and conduct staff presentations and coordinates staff workshops and meetings.

• Processes enrollments, benefit changes, monthly reports, and invoice payments for benefits including transportation, FSAs, and health, life, and Aflac insurances.

• Manages the ADP time and attendance system, provides training for current and new staff, verifies completion and accuracy of time sheets.

• Collects and organizes recruitment documents to ensure file is complete prior to storage.

• Updates website staff directory and posts ads on the website and other recruiting websites.

• Greets guest, board members and vendors in a prompt and professional manner.

• Via phone and in-person, I professionally communicate with thousands of stakeholders to include members, board members, staff and the public using tact and good judgement.

• Constructs types and updates correspondences, organization flow chart, company’s forms and mail merges.

• Serves as point of contact for the temporary agency vendor to coordinate the temp staffing for the office.

• Manages the front office areas assuring that it is neat, welcoming and professional.

• Maintains instructions for front desk and customer service procedures and train staff that provides back-up support.

Instructor January 2019-Present

Prince George’s Community College Largo, MD 20774

• Facilitate youth enrichment and employment readiness program in partnership with the Prince George's County Summer Youth Enrichment Program.

• Serve as classroom instructor for the Prince George’s County Youth@Work/SYEP Job Readiness Training Program.

• Implement “A” Game instructional curriculum to assist young people ages 14-22 to gain skills that allow them to sustain and excel in the 21st-century workplace.

Extended Day Coordinator August 2009-September 2012 EL Haynes Public Chartered School Washington, DC 20010

• Supervised program staff and oversaw after school program

• Assisted in recruiting, screening and hiring appropriate employees. Established and maintained procedures that contributed sound management and positive discipline in the program.

• Designed and implemented curriculum to meet the needs of a diverse student population.

• Monitored attendance records, employees’ time and attendance, payroll and daily lesson plans.

• Supervised, administered and coordinated the extended day Program at a local public chartered school.

• Implemented proper management of programs and provided a quality, positive and educationally environment.

• Provided classroom management, tutorial services as needed and ensured adherence to good safety standards.

• Coordinated and prepared for changing curriculum to meet the needs of students with diverse cultural and socio- economic backgrounds, learning styles and special needs.

• Communicated effectively with the staff members, students, parents, administrators and other contact persons using tact and good judgment and maintained school rules and high ethical standard always. Faculty, Human Service Administration April 27, 2009-March 2012 Axia of University of Phoenix/Online Campus Hours/week 20

• Served as part-time University Faculty Facilitator for online campus classroom using Windows XP.

• Facilitated online learning process by utilizing University’s course materials.

• Communicated daily in writing with diverse students to maintain a dynamic and interactive discussion via online of the course learning objectives.

• Communicated in writing with students regarding educational materials and weekly progress reports. Compose and edit weekly student evaluations in writing and handled students’ academic issues and concerns. Program Coordinator 6/2001-1/2009

Progressive Life Center, Inc. Washington, DC 20009

• Supervise and oversaw community programs

• Promoted and coordinated clients’ educational needs and advocated for the educational rights and needs of program participants and developed professional development curriculum and training for staff and participants.

• Composed progress reports, letters and flyers to assure for proper grammar, spelling and format and prepared grant proposals and presentations to local organizations to solicit funds and recruit volunteers.

• Designed and implemented policies and procedures manual using Microsoft Word and oversaw program budget using Microsoft Excel.

• Served as liaison between school leadership and organization and coordinated new and existing volunteers.

• Provided staff training; coordinated staff meetings, workshops, social activities, and educational activities and designed curriculum for youth mentoring program to include life-skills, self-esteem building and goal planning.

• Served on quality control team and worked across programs to evaluate program compliance and effectiveness and made recommendations to management for improvements.

• Developed orientation, pre-placement and in-service training modules and coordinated and monitored licensing process to assure compliance with agency and state codes.

• Created and nurtured partnerships with area community organizations and political offices.

• Counseled adjudicated youth and their families and provided written reported to the Department of Juvenile Services.

• Efficiently created and maintain volunteer and client information by using spreadsheets and databases. Publication

Published October 2018- “Thorns of A Rose”

www.thornsofarose.com

EDUCATION/PROFESSIONAL TRAINING

Master of Public Administration/Non-Profit Mgmt. (Honors) Southeastern University Bachelor of Arts: Sociology. (Honors) University of the District of Columbia. Essential Time and Attendance for ADP Workforce Now ADP, LLC PROFESSIONAL AFFILIATIONS

Sigma Gamma Rho Sorority, Inc. Active Member/ Leadership Positions March 2008-Present DC National Pan-Hellenic Council Active Member/Executive Member September 2014-2016 AWARDS

Outstanding Service Award 2007-2009, 2014, 2015, 2017-Sigma Gamma Rho Sorority, Inc. Outstanding Service Award-2015-2017-DC National Pan-Hellenic Council Outstanding Academic Award 2006-Southeastern University Employee Spot Award 2003 and 2006 - Progressive Life Center, Inc. Outstanding Community Service Award--The Council of the District of Columbia Who’s Who Among Students in Colleges and Universities - University of the District of Columbia

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