Customer Care Service
Resume:
ALVIN JALANDO-ON
*** ******* **** *****, *** Residences, Commonwealth, Quezon City 1121 · +63-919*******
**************@*****.*** **************@*******.***
OBJECTIVE
To be part of your prestigious company and contribute my skills, knowledge and ability for the company’s growth and development.
FEBRUARY 2017 – DECEMBER 2020
SENIOR TECHNICAL SUPPORT ADVISOR, CONCENTRIX
●Provides customer service, troubleshooting and technical support to mobile and computer users for a multinational technology company.
●Floor support for the account, answers other advisor’s technical questions
●Mentoring new advisors.
DECEMBER 2013 – JULY 2017
TECHNICAL SUPPORT REPRESENTATIVE, TELECTECH CUSTOMER CARE HOLDINGS PHILS.
●Providing technical and customer service assistance
●Assisting clients with internet and modem installation
●Supports software, emails, and other technical troubleshooting
FEBRUARY 2012 – MARCH 2013
NSPT (NEW SYSTEM PILING FOR TAKE OUT), ROHM ELECTRONICS PHILS. INC
●Ensures good quality output based on designed parameters and control on-time delivery of the products.
●Ensures that production downtimes are properly recorded and attended.
●Ensures lot traceability assurance.
●Reports to manufacturing supervisor and observes line abnormalities, whether they are machines, processes or materials.
●Escalate problems encountered to manufacturing supervisor/equipment engineer.
●In-line QC, monitoring defective RV
●Operates New System Printing Automation
●Takes lead role in improvement programs like 5S.
JULY 2011 – DECEMBER 2011
QUALITY CONTROL OPERATOR, LAGUNA AUTOPARTS MFG. CORP. (ON-THE-JOB TRAINING
EDUCATION
SY 2008 - 2012
BACHELOR OF SCIENCE IN INDUSTRIAL TECHNOLOGY MAJOR IN ELECTRONICS, CARLOS HILADO MEMORIAL STATE COLLEGE
Talisay City, Negros Occidental
SY 2004 - 2008
SECONDARY EDUCATION, MANAPLA NATIONAL HIGHSCHOOL
Manapla, Negros Occidental
SY 1998 - 2004
ELEMENTARY EDUCATION, MANAPLA ELEMENTARY HIGHSCHOOL
Manapla, Negros Occidental
SKILLS
●Experienced Technical and Customer service support
●Excellent English communications skills, both oral and written
●Email and Calendar Management
●Computer Savvy
PERSONAL PARTICULARS
●AGE: 28
●DATE OF BIRTH: JULY 26, 1991
●CIVIL STATUS: SINGLE
●NATIONALITY: FILIPINO
REFERENCES
●David Santos
Team Leader
Concentrix
●Maimona Macataman
Quality Analyst
Concentrix
●Miguel Leones
Team Leader
Concentrix
Cecille Camille Viray
Trainer
Concentrix
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