Manager Customer

Cameron Lymon

Fort Worth, TX ***** 682-***-**** *.*******@*****.***

Professional Objective

Energetic Account Manager with success servicing internal/external customers and project teams proficient in customer relations, sales processes, and strategic planning. Seeking to leverage proactive communication and problem-solving skills to become an immediate asset in the Business Analyst role.

Skills

Excellent Written and Verbal communication skills.

Collaborative Problem Solving

Microsoft Office applications

Needs assessments/Project Requirements

Strategic Planning

Pryor Learning Solutions – How to deliver Exceptional Customer Service

Account development

Territory Management

CRM Systems

Sales Reporting

Work History

Account Manager, 07/2017 to 10/2020

CLARUS – Fort Worth, TX

Boosted sales numbers with proactive account servicing and diligent relationship-building.

Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.

Built and strengthened relationships with new and existing accounts to drive revenue growth.

Communicated between internal and external stakeholders, clients and vendors.

Prepared monthly reports, including payment and account reconciliations and financial statements.

Customer Solutions Associate, 09/2016 to 07/2017

T-MOBILE – Fort Worth, TX

Maintain daily updates to policies procedures as well as promotions.

Discover opportunities for growth within self and peers as well.

Follow procedures to ensure customer information safety via CPNI standards.

Coordinate with business account execs to further deepen customer and small business relations.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager, 05/2010 to 10/2016

QUIKTRIP – Fort Worth, TX

Monitor customer activities while in store and on company premises for additional service opportunities and potential conflicts or hazards.

Handle escalated customer satisfaction issues in store and via telephone.

Process incoming memos, submissions, and reports to determine their significance, assess risks and plan their distribution.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Develop and coach train new associates on division expectations.

Monitor facility to ensure that it remains safe, secure, and well maintained.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations.

Supervised and motivated 8 staff employees.

Education

Secondary School Diploma: 05/2007

ARLINGTON HEIGHTS HIGH SCHOOL - Fort Worth, TX

Certifications

Entry Certificate of Business Analysis - ECBA, IIBA - Pending May 2021

Contact this candidate