Social Media Customer Care

Viswam T Z

https://www.linkedin.com/in/viswam***/

*********@*****.*** 903-***-****; 871-***-****

Objective:

To pursue a demanding HR role within a reputed firm with the approach to take up responsibilities to accomplish organizational goals where my skills and potentials are being utilized to the maximum, alongside focusing on the scope of enhancing my personal skills & gaining maximum knowledge during my tenure to contribute to the growth of the firm.

Professional Summary:

● Senior Human Resources professional with over 6 plus years’ experience in both IT and Non IT industries,which includes extensive niche recruiting experience & worked with globally MNCs

● Hands on experience in team handling and office admin operations; like team mentoring, training and induction, administration, salary preparation, expense handling.

● Involved in the full cycle of recruitment - right from hiring manager’s intake till requisition closed

● Proficiency in Job Analysis, Sourcing, understanding clients expectation

● Proficiency in providing strategic support to Senior management & Global leads with the market study analysis & report related to Talent acquisition and Remuneration planning & changes. Core Competencies:

HR & Administration Training & Development Employee Engagement

Performance Appraisal Compensation and benefits Talent Management

Organizational Structure Facility Management Security Management

Creation of HR Policies Regularization and Renewals Succession Planning

Leave Management Manpower Budget & allocation Change Management

HR database Management Vendor Management Client Relationship Work Experience:

HR Consultant at Petrolink Data Services Pvt Ltd, Kochi.June 2018 – (till date).

● Assisted and supported management and the leadership team with handling and resolving Human Resources functions

● Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention

● Attend local professional meetings and membership development meetings.

● Proven leadership and conducting market studies and developing recruitment plans

● Experienced in leveraging social media for research, marketing and data analysis. Recruitment and Selection:

● Managed the end-to-end recruitment process from concept to completion in various domains and technology.(i.e. full resourcing process from identification, through to offer acceptance, confirming the start date and mobilizing to work site, using all available tools and resources)

● To ensure a smooth onboarding process for all new joinees.

● To ensure that the induction process is implemented as per schedule for all new joinees.

● Ensured new employees system configuration

● Prepare Recruitment reports and statuary plans Monthly and Yearly base for the Management.

● Prepare Recruitment Estimation for Walk-in Drive and Campus drive. Induction & Orientation:

● Conducting Induction Programme for the new joinees about the Company and its policies

● Sending joining mails, introduce the new joiners to the respective department heads and

● other Team Members.

● Regularly interacting with the new joiners and making them feel comfortable in the new environment.

● Ensuring the completion of joining formalities.

Performance Management:

● Preparation of Appraisal Forms.

● Distribution of forms to every employee and also to the Immediate Heads of every employee. Viswam T Z

https://www.linkedin.com/in/viswam469/

*********@*****.*** 903-***-****; 871-***-****

● Initiated quarterly performance appraisal followed by annual review and rewarding

● Appraisal process follow-up and coordination, preparation of increment plan and increment letters

● Taking Feedback and implementing the same.

Time and Office Management:

● Verifying daily attendance, absenteeism and late coming reports and sending to the Department heads on a daily & monthly basis.

Training & Employee Development:

● Conducting new employee orientation including explanation of HR policies and Procedures as well as benefit enrollment.

● Identifying training needs and initiating employee Training & Development activities.

● Streamlined Training Process and ensured right training to the right employees at the right time Administration works:

● Preparation of Offer, Appointment, and Relieving cum Experience Letters.

● Exit interviews and Exit formalities.

● Maintaining the Personal records of employees.

● Maintaining WorkPlace Rules and Guidelines Activities

● Maintaining Registers like Attendance Registers

● Fun@Work and Team building activities -Planned employee fun activities & Team outings, festivals and Company celebrations.

Achieved: I have 114 selections from the first month of joining so far, including niche core skills. Participated in recruitment review meetings with business leaders in the technology consulting division and understood the business needs to fill the roles on priority and acted accordingly. Got appreciation from the business team for quick TAT and smart hiring. Done recruitment creatively to reduced interview dropouts and non joinee list, within a short turnaround

HR Business Partner at Expertzlab Technologies, Kochi June 2017- June 2018 (1 year) General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, exit processes, etc.

● Acts as a single point of the contact for the employees and managers in the business units

● Administered employee benefit plans including new hire orientation program, open enrolment process and

● wellness program.

● Presented and distributed employee communications, publications and announcements.

● Training and development -Identified training needs for business units and individual executive coaching needs – both for in staff and trainees

● Pro-actively supports the delivery of HR Processes at the client’s side Manages complex and difficult HR Projects cross-functionally

● Team Lead- Handled a team of 5 members reporting to me including the Trainers and Admin.

● Builds a strong business relationship with the internal client & generate new business leads

● Well-organized with efficient planning and time management.

● Ability to handle candidates and clients independently

● Actively identifies gaps, proposes and implement changes necessary to cover risks Recruits personally the key talents for the internal client

● Facilitates the management team to bring best solutions for employees

● Acts as the performance improvement driver and provokes positive changes in the people management

● Designs and maintain organization vitality charts as the performance of the business unit improves

● Designs succession plans for key talents and key job positions

● Challenges the organizational structure of the internal client and proposes changes Manage and leads a team of HR Consultants.

Viswam T Z

https://www.linkedin.com/in/viswam469/

*********@*****.*** 903-***-****; 871-***-****

Placement coordination

● Coordinate undergraduate and postgraduate student placements and allocation of students to placement opportunities.

● Provide information and referral assistance to students.

● Establish and maintain relationships with a wide range of clients to assist in the identification of opportunities.

● Provide interpretation, advice and decisions on rules and entitlements, to students.

● Manage the timely production and dissemination of placement information and documentation to academic staff and students, including the maintenance of relevant placement.

● Actively follow up students and interview feedback to monitor and measure satisfaction with the service and initiate improvements to our services.

Conducted career guideline classes and interview preparations - trainee’s

● Worked independently with candidates (employees / trainee) to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers

● Reviewing recruitment & new enrolment performance.

● Maintaining employee records and document management Achieved: I have successfully acquired new clients and established relationships with client hiring team/hiring managers and involved in full cycle recruitment and corporate training programs successfully. Was able to bring two service based projects for the company - was coordinating the project and hiring plans with Gofree labs, Kochi (sistering company).

Senior Delivery Executive (IT Consultant) with Future Focus InfoTech Pvt. Ltd, Kochi December 2016- June 2017 (6 months) Clients: TATA Consultancy services. Involved in end to end recruitment and SPOC (Single Point of Contact), responsible for my role from client acquisition of business till the joining of the candidate End to End Recruitment:

● Involved in the process of End-to-End Hiring for Contract to Hire.

● Regular interaction with the client for understanding the requirements, hiring target.

● Making a hiring plan.

● Coordinate with the client for scheduling interviews.

● Coordinating with the client to understand fire requirements at regular intervals.

● Co-coordinating Walk-in Drives/ exclusive/ Telephonic Interview for clients. Offers stage & Follow-up:

● Documentation – collecting relevant documents from the candidates, getting their Candidate Information forms, background verification form/reference checks and the salary Slips to initiate the offer process from client end.

● Suggest the compensation to the potential candidate keeping in mind his education background / experience (As per client Skill Salary matrix )

● Salary negotiations and billing with the candidates and facilitating the joining process.

● Ensuring high conversion ratio by hand handling the candidates Maintaining offer database and to ensure that the candidates will join on time.

Achieved: I proved myself in working on a pretty new skill set rather than permanent hiring & closed IT position successfully

,from the first month - was able to close 3-4 positions per month on contract hire. I took care of daily tasks- out of passion & ownership & accountability. I worked in a diversified domain and skills and adapted quickly to find the right talent in a short duration. Got appreciation from TAT for smart hiring and achievements. Proved good in TAT and hit ratio and offer conversion rate

HR Team Lead and Operations at Avazzar Consulting Pvt.Ltd Jan 2014 - Nov 2016 (2.11yrs)

● As a SPOC, handled en re clients and successfully did full cycle recruitment right from intake from hiring managers /Technical managers to the candidate onboarding

● Working on the End to End recruitment process. (Sourcing, Screening, First Level discussion, coordinating for technical interview, Taking HR level discussion, Compensation Negotiation, Documentation)

● Looking into the accounts in company petty cash, client payroll and salary details of the staff. Viswam T Z

https://www.linkedin.com/in/viswam469/

*********@*****.*** 903-***-****; 871-***-****

● Working for senior, middle level and junior level requisitions.

● Working with client requirements

● Reviewing and understanding job requirements

● Sourcing candidates through various avenues- job sites, Employee Referrals, Linked In, etc.,

● Posting and advertising the Jobs on the various sites.

● Build & sustain the network of potential candidates and client List.

● Conducting 1st round of interview to check communication skills, fitment issues, reason for change etc.

● Checking references and utilizing the existing database for the quick fulfilment

● Working on full time/permanent positions

● Handled recruitment for almost all the IT skills including niche

● Technical recruitment experience in Contract staffing

● Working closely with Hiring Managers/Business Units to understand the requirements.

● Providing complete, accurate, and inspiring information to candidates about the company, job description, business strategy, position and expectation.

● End to End Life Cycle of recruitment from requirement to on boarding of candidates

● I was directly involved in partnering with clients to present qualified candidates and assist in the coordination and negotiation of offers.

● Rolling out offers.

● Maintaining reports like Daily, Weekly & Monthly reports. Achieved: Proved myself in working on a pretty new skill set rather than platform hiring & closed IT and NON IT recruitment. I have successfully established relationships with client hiring teams / HR managers and been involved in full cycle recruitment. Though I was new to the Analytics skill set, I had closed the very niche & high demanding roles for the major clients VisualIQ, Flytxt and ARS T&T. And got a chance to succeed with multiple industries and technologies / skillsets. Proved good in TAT and hit ratio - offer conversion rate.

Business Associate at Vertex Customer Solutions India Pvt. Ltd November 2012 - November 2013

● Worked under Airtel tele verification process both in in_bond and out_bond services

● Expertise in customer handling by providing appropriate solutions with customer understandable methodology.

● Having effective communication skills to interact with the customers.

● Good knowledge in clarifying things for customer queries or observations within the short time frame.

● Meeting the customer expectations by providing detailed information about the network and services.

● Responding to customers as they realize excellent customer care service Education :

● Master of Business Administra on (M.B.A.), Human Resources Management * ICFAI University, Tripura.

● Bachelor of Technology, Aeronau cal Engineering Technology Anna University, Chennai.

● Plus 2, Mathematics and Computer Science

Kerala State board, Kerala.

Certifications:

● Modern Human Resource Management - Recruitment, Selection Process, Appraisal and Performance - Alison e-Learning.

● Professional - Level 1 in LinkedIn. - Ranksheet online Services

● Technical Recruitment Cer fied Professional - Devskiller

● Diploma in Management - ICFAI University

Date: 22-04-2020

Place: Kochi (Viswam TZ)

Contact this candidate