Manager Office Assistant
Resume:
Rashmi Rashmi
Advisor I, Technical Support Representative - CONCENTRIX
Peterborough, ON ************@*****.*** (705)- 917-4865
Willing to relocate: Anywhere
Work Experience
Advisor I, Technical Support Representative
Concentrix-Peterborough,ON June 2019 to Present
•Listened attentively to customer needs and concerns; provided accurate information pertaining to order placements, delivery and shipping inquiries.
•Greeted customers in a courteous, friendly, and professional manner
•Demonstrated empathy while maximizing opportunity to build rapport with the customer
•Maintained knowledge of client products and/or services
•Participated in activities designed to improve customer satisfaction and business performance
•Contacted existing customers on new prospects.
•Established relationship of trust to help support the sales process
•Proposed products / services corresponding to customer needs
•Proved exceptional service experience to our retail store representatives and customers
National Channel Support Advisor, Retail Support Representative
NORDIA - Peterborough, ON October 2019 to June 2020
Determining customer needs and proposing the best solutions
•Contacted existing customers on new prospects.
•Established relationship of trust to help support the sales process
•Proposed products / services corresponding to customer needs
•Proved exceptional service experience to our retail store representatives and customers
Bank Teller
UCO Bank, Sirhind, Punjab
August 2015 to September 2019
•Served customers by completing account transactions.
•Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
•Sold cashier’s checks, traveler’s checks, and series e bonds.
•Answered questions in person or on telephone and referred customers to other bank services as necessary.
•Recorded transactions by logging cashier’s checks, traveler’s checks, and other special services; prepared currency transaction reports.
•Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
•Completed special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
•Maintained supply of cash and currency and turns in excess cash and mutilated currency to head teller.
•Maintained customer confidence and protects bank operations by keeping information confidential.
•Contributed to team effort by accomplishing related results as needed.
•Managed and arranged the daily operations of the bank services
Office Assistant
Guru institute - Chandigarh, Chandigarh June 2015 to July 2015
•Managed and arranged the daily operations of the office services
•Established and maintained the company's presence in target markets; including top schools, colleges, other educational centres, associations etc.
•Conducted interviews for new recruitments.
•Generated salaries of other staff members
•Assembled data and prepare periodic and special reports to review growth of organization
Office Assistant
Lovely Professional University - Phagwara, Punjab July 2012 to May 2015
Scheduled admission related appointments via telephone and in person, and made student reminder calls
•Filled cancellations and open slots with admission registrations
•Completed intake registrations and ensured information accuracy
•Verified eligibity criteria and resolved admission related queries
Education
Masters of Science in specialization Lovely Professional University - Phagwara, Punjab 2015
Postgraduate diploma in specialization
University of Delhi - Delhi, Delhi 2012
Skills
•Microsoft Office (7 years)
•Microsoft Word (9 years)
•Microsoft Excel (10+ years)
•Customer Service (7 years)
•Administration (7 years)
•Office Administration (7 years)
•Office Management (7 years)
•Retail Management (2 years)
•Office Management (7 years)
Additional Information
•Providing excellent customer service and support in a fast-paced environment
•Strong interpersonal and communication skills
•Experience with MS office products and web -based applications
•Ability to learn quickly in a changing environment
•A passion for customer service and getting the job done right
•Team building, staff recruitment and corporate training
•Sales analysis and service quality management with attention to detail
•Able to work independently as well as part of a team
•Computer programming, Microsoft Office Suite, databases, Internet, email
•Fluent spoken and written English, Punjabi and Hindi
References
•Scott Mann
Operations Manager, Concentrix, Peterborough, ON
+1 (705) (772) 8782
•Anthony Gautreau
Team Manager, Concentrix, Peterborough, ON
+1(705) (868) 3484
•Richard Greatrix
Operations Manager, NORDIA, Peterborough, ON
+1(705) (875) 2997
• Lisa Baird
Team Manager, NORDIA, Peterborough, ON
•Manpreet Singh
Manager, UCO bank, Sirhind
Personal Information
RASHMI RASHMI
1427, Mcauliffe lane, Peterborough, ON, K9H0B6
************@*****.***
+1 (705) (917) 4865
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