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Manager Office Assistant

Location:
Peterborough, United Kingdom
Posted:
March 31, 2021

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Resume:

Rashmi Rashmi

Advisor I, Technical Support Representative - CONCENTRIX

Peterborough, ON adlaxu@r.postjobfree.com (705)- 917-4865

Willing to relocate: Anywhere

Work Experience

Advisor I, Technical Support Representative

Concentrix-Peterborough,ON June 2019 to Present

•Listened attentively to customer needs and concerns; provided accurate information pertaining to order placements, delivery and shipping inquiries.

•Greeted customers in a courteous, friendly, and professional manner

•Demonstrated empathy while maximizing opportunity to build rapport with the customer

•Maintained knowledge of client products and/or services

•Participated in activities designed to improve customer satisfaction and business performance

•Contacted existing customers on new prospects.

•Established relationship of trust to help support the sales process

•Proposed products / services corresponding to customer needs

•Proved exceptional service experience to our retail store representatives and customers

National Channel Support Advisor, Retail Support Representative

NORDIA - Peterborough, ON October 2019 to June 2020

Determining customer needs and proposing the best solutions

•Contacted existing customers on new prospects.

•Established relationship of trust to help support the sales process

•Proposed products / services corresponding to customer needs

•Proved exceptional service experience to our retail store representatives and customers

Bank Teller

UCO Bank, Sirhind, Punjab

August 2015 to September 2019

•Served customers by completing account transactions.

•Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.

•Sold cashier’s checks, traveler’s checks, and series e bonds.

•Answered questions in person or on telephone and referred customers to other bank services as necessary.

•Recorded transactions by logging cashier’s checks, traveler’s checks, and other special services; prepared currency transaction reports.

•Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.

•Completed special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.

•Maintained supply of cash and currency and turns in excess cash and mutilated currency to head teller.

•Maintained customer confidence and protects bank operations by keeping information confidential.

•Contributed to team effort by accomplishing related results as needed.

•Managed and arranged the daily operations of the bank services

Office Assistant

Guru institute - Chandigarh, Chandigarh June 2015 to July 2015

•Managed and arranged the daily operations of the office services

•Established and maintained the company's presence in target markets; including top schools, colleges, other educational centres, associations etc.

•Conducted interviews for new recruitments.

•Generated salaries of other staff members

•Assembled data and prepare periodic and special reports to review growth of organization

Office Assistant

Lovely Professional University - Phagwara, Punjab July 2012 to May 2015

Scheduled admission related appointments via telephone and in person, and made student reminder calls

•Filled cancellations and open slots with admission registrations

•Completed intake registrations and ensured information accuracy

•Verified eligibity criteria and resolved admission related queries

Education

Masters of Science in specialization Lovely Professional University - Phagwara, Punjab 2015

Postgraduate diploma in specialization

University of Delhi - Delhi, Delhi 2012

Skills

•Microsoft Office (7 years)

•Microsoft Word (9 years)

•Microsoft Excel (10+ years)

•Customer Service (7 years)

•Administration (7 years)

•Office Administration (7 years)

•Office Management (7 years)

•Retail Management (2 years)

•Office Management (7 years)

Additional Information

•Providing excellent customer service and support in a fast-paced environment

•Strong interpersonal and communication skills

•Experience with MS office products and web -based applications

•Ability to learn quickly in a changing environment

•A passion for customer service and getting the job done right

•Team building, staff recruitment and corporate training

•Sales analysis and service quality management with attention to detail

•Able to work independently as well as part of a team

•Computer programming, Microsoft Office Suite, databases, Internet, email

•Fluent spoken and written English, Punjabi and Hindi

References

•Scott Mann

Operations Manager, Concentrix, Peterborough, ON

+1 (705) (772) 8782

•Anthony Gautreau

Team Manager, Concentrix, Peterborough, ON

+1(705) (868) 3484

•Richard Greatrix

Operations Manager, NORDIA, Peterborough, ON

+1(705) (875) 2997

• Lisa Baird

Team Manager, NORDIA, Peterborough, ON

•Manpreet Singh

Manager, UCO bank, Sirhind

+91-987*******

Personal Information

RASHMI RASHMI

1427, Mcauliffe lane, Peterborough, ON, K9H0B6

adlaxu@r.postjobfree.com

+1 (705) (917) 4865



Contact this candidate