RESUME FOR

SUSANA S. NORRIS

Phone: ** ********

Mobile: 041*-***-***

E Mail: adlaxh@r.postjobfree.com

OBJECTIVE: Executive Housekeeper/Project Manager

EXPERIENCE : 26 Years of Hospitality experience.

Worked in several Hotel chains as an Executive Housekeeper.

Proven track record of developing new business and motivating a

team to consistently exceed targets.

Deliver consistently a Quality & Training Programme to a new Business

Associates.

PERSONAL STRENGTHS:

Competent Computer skills including most of the hotel management systems used.

Excellent communicator.

Approachable, dependable, and reliable.

Team Leader and a team player.

Good facilitator and motivator.

Innovative and pro-active.

Attention to detail.

Well organized and deliver demands on time.

Pleasant demeanour.

EMPLOYMENT HISTORY:

January 2001 - Present

Worked with AHS PTY LTD

Mantra St. Kilda Road (Executive Housekeeper)

Park Royal Tullamarine (Project Manager)

Tune Hotel (Relief Manager)

Mantra on the Park (Project Manager)

Pullman & Mercure Hotels (Project Manager)

Citigate Melbourne (Executive Housekeeper)

Mantra On Little Bourke (Executive Housekeeper)

Travelodge Southbank (Executive Housekeeper)

Hilton South Wharf (Quality & Training Manager/Operations Manager)

Sebel & Citigate Albert Park (Quality & Training Manager)

Crowne Plaza & Holiday Inn Melbourne (Quality & Training Manager)

Mantra On Jolimont (Executive Housekeeper)

The Sebel Melbourne (Executive Housekeeper)

The Como, Melbourne (Executive Housekeeper)

Bell Centre Preston (Executive Housekeeper)

Quay West Melbourne (Executive Housekeeper)

2000-2001 All Season’s Crossley

Executive Housekeeper

1996-2000 The Sofitel, Melbourne

Assistant Executive Housekeeper

1991-1996 The Regent, Melbourne

Housekeeping Supervisor/Desk co-ordinator

1989-1991 The Regent, Melbourne

Housekeeping Trainee

Executive Housekeeper Role:

Daily Room allocation for the Team Member

Daily Briefing with the Housekeeping Team Members

Attend Morning Briefing with the Hotel Department heads

Check/Inspect rooms Daily

Check Public Areas/Function rooms

Purchasing Manager for Housekeeping Department

Rostering for Housekeeping staff

Payroll/Hotel Billing Daily

Conduct Maintenance Program

Liaise with Front Office /Maintenance

Training /Induction of the new Team Member

Grievance/Counselling

Budget/Productivity

Workplace Audits/Compliance

OH&S

Safety Standards

Conduct weekly rooms Inspections with the Hotel Manager& AHS Operation Manager

Checking & answering Emails

Handle Lost Property Inquiry/Logging Lost Property Item/s daily

Quality & Training Manager Role:

Train the new Team member & existing Team member to meet the Hotel standards & guidelines

Conduct room Audits per Month

Collate all Audits &Training Reports monthly & send copies to the Hotel Manager

Liase with the Executive Housekeeper on a daily basis

Conduct OH&S Training

Updating all Employee files on Training Program

Grooming & Personal Hygiene

Further Training:

Certificate IV in Hospitality

Certificate IV in Workplace Assessment and Training

Leadership Development Program with Franklyn Scholar

Level 2 Workplace first Aid Certificate

Butler/Valet Training Course

Management & Development Certificate

Japanese Language Certificate

OH&S Representative Certificate

Interviewing Skills Certificate

Performance & Evaluation Skills Certificate

Train the Trainer 1& 2 Certificate

Teams & Leaders 1&2 Certificate

Effective Rostering & Management

Advance Train the Trainer in Workplace

Certificate IV in Workplace Assessment & Training

AHS Development Program

Training new Team Member/Communication/Disciplinary Procedure

Strive

Budget/Reports

Team Building

Enzenius/Payroll System

Quality Training Manager

Certificate IV in Hospitality

Leadership Development Program

Hobbies:

Gardening

Singing & Dancing

Socialising

Entertaining

Decorating

Referees:

Donna Musarella AHS Operations Manager Contact Mobile No: 040*-***-***

Richard Bristow AHS Operations Manager Contact Mobile No. 041*-***-***

Coralie Cook AHS Operations Manager Contact Mobile No. 042*******

Jodie Norman AHS/ Franklyn Scholar Development Manager Mobile No: 040*******

Contact this candidate