Manager Executive
Resume:
RESUME FOR
SUSANA S. NORRIS
Mobile: 041*-***-***
E Mail: ******.******@*******.***
OBJECTIVE: Executive Housekeeper/Project Manager
EXPERIENCE : 26 Years of Hospitality experience.
Worked in several Hotel chains as an Executive Housekeeper.
Proven track record of developing new business and motivating a
team to consistently exceed targets.
Deliver consistently a Quality & Training Programme to a new Business
Associates.
PERSONAL STRENGTHS:
Competent Computer skills including most of the hotel management systems used.
Excellent communicator.
Approachable, dependable, and reliable.
Team Leader and a team player.
Good facilitator and motivator.
Innovative and pro-active.
Attention to detail.
Well organized and deliver demands on time.
Pleasant demeanour.
EMPLOYMENT HISTORY:
January 2001 - Present
Worked with AHS PTY LTD
Mantra St. Kilda Road (Executive Housekeeper)
Park Royal Tullamarine (Project Manager)
Tune Hotel (Relief Manager)
Mantra on the Park (Project Manager)
Pullman & Mercure Hotels (Project Manager)
Citigate Melbourne (Executive Housekeeper)
Mantra On Little Bourke (Executive Housekeeper)
Travelodge Southbank (Executive Housekeeper)
Hilton South Wharf (Quality & Training Manager/Operations Manager)
Sebel & Citigate Albert Park (Quality & Training Manager)
Crowne Plaza & Holiday Inn Melbourne (Quality & Training Manager)
Mantra On Jolimont (Executive Housekeeper)
The Sebel Melbourne (Executive Housekeeper)
The Como, Melbourne (Executive Housekeeper)
Bell Centre Preston (Executive Housekeeper)
Quay West Melbourne (Executive Housekeeper)
2000-2001 All Season’s Crossley
Executive Housekeeper
1996-2000 The Sofitel, Melbourne
Assistant Executive Housekeeper
1991-1996 The Regent, Melbourne
Housekeeping Supervisor/Desk co-ordinator
1989-1991 The Regent, Melbourne
Housekeeping Trainee
Executive Housekeeper Role:
Daily Room allocation for the Team Member
Daily Briefing with the Housekeeping Team Members
Attend Morning Briefing with the Hotel Department heads
Check/Inspect rooms Daily
Check Public Areas/Function rooms
Purchasing Manager for Housekeeping Department
Rostering for Housekeeping staff
Payroll/Hotel Billing Daily
Conduct Maintenance Program
Liaise with Front Office /Maintenance
Training /Induction of the new Team Member
Grievance/Counselling
Budget/Productivity
Workplace Audits/Compliance
OH&S
Safety Standards
Conduct weekly rooms Inspections with the Hotel Manager& AHS Operation Manager
Checking & answering Emails
Handle Lost Property Inquiry/Logging Lost Property Item/s daily
Quality & Training Manager Role:
Train the new Team member & existing Team member to meet the Hotel standards & guidelines
Conduct room Audits per Month
Collate all Audits &Training Reports monthly & send copies to the Hotel Manager
Liase with the Executive Housekeeper on a daily basis
Conduct OH&S Training
Updating all Employee files on Training Program
Grooming & Personal Hygiene
Further Training:
Certificate IV in Hospitality
Certificate IV in Workplace Assessment and Training
Leadership Development Program with Franklyn Scholar
Level 2 Workplace first Aid Certificate
Butler/Valet Training Course
Management & Development Certificate
Japanese Language Certificate
OH&S Representative Certificate
Interviewing Skills Certificate
Performance & Evaluation Skills Certificate
Train the Trainer 1& 2 Certificate
Teams & Leaders 1&2 Certificate
Effective Rostering & Management
Advance Train the Trainer in Workplace
Certificate IV in Workplace Assessment & Training
AHS Development Program
Training new Team Member/Communication/Disciplinary Procedure
Strive
Budget/Reports
Team Building
Enzenius/Payroll System
Quality Training Manager
Certificate IV in Hospitality
Leadership Development Program
Hobbies:
Gardening
Singing & Dancing
Socialising
Entertaining
Decorating
Referees:
Donna Musarella AHS Operations Manager Contact Mobile No: 040*-***-***
Richard Bristow AHS Operations Manager Contact Mobile No. 041*-***-***
Coralie Cook AHS Operations Manager Contact Mobile No. 042*******
Jodie Norman AHS/ Franklyn Scholar Development Manager Mobile No: 040*******
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