Customer Service Sales

MOHAMMED SADIQ OLI

Mobile: 860-***-**** No: *** Ranganathapuram,Thiruvanmiyur,

E-Mail: ***********@*****.*** Chennai – 41, Tamil Nadu, India. Objective

Self-motivated Professional Graduate having exposure in the field of Shipping & Logistics Operation, Have exhibited valuable communication, coordination and customer service skill Proven ability to learn and apply knowledge quickly, being resourceful innovative and flexible. Professional Summary

Experience in International Shipping, Supply Chain and Logistics and Process Analytics Management and Operations Management for 2.8 Years. Shipping & Logistics: Unique Air & Sea Logistics : July-18 to Present

Logistics Operation runs a distribution facility and deals with shipping companies and freight brokers to ensure that distribution operations smoothly.

Freight Forwarding (Sea & Air Forwarding) is to arrange the movement of the cargo to its final destination point. Apart from that the Freight Forwarding have preparing and processing the documentations for international forwarding.

Organizing and Monitoring of all shipment procedures International & Domestic,

Full expertise on International Customs policies and communicate clearly and precisely with both shipper and clients for local domestic and international shipments and deliveries

Keep track of received data and source documents

Coordinate with documentation operation account and CFS (container freight station) team

The ability to build strong relationship with internal and external customers

Collecting required documents as per Import & Export,

Also collect KYC documents for update

Dealing with queries from freight forwarders both domestic & international regarding shipment of imported and exported goods

Solid experiences in ocean freights sales operations customer service in NVOCC business

Provide excellent working relationship with our global 3PLs

Verify all aspects of hazardous material shipping in accordance with shipper declaration of Dangerous Goods

Deputizing of other logistic functions such as freight coordination and customer service

Escalate and prioritize hot containers for expedited delivery for customers

Excellent planning and organization skills and strong time management organization and prioritization skills

Create and maintain an environment of strong sales and exceptional customer service through teamwork coaching and leading by example

Develop and build solid relationships with carriers at all level seeking best fit with the regional and global carrier management strategy

Knowledge of carriers and rates in the transportation market

Work closely with other offices to meet customer requirement and overall company goals

Creates a strong and professional services culture and may of working characterized by strong customs focus practice attitude teamwork and strong performance ethics

Coordinate with ODEX,

Preferably a prior understanding and experience with the South Asian Market

Evaluates customers needs and focuses on growth opportunities

Working knowledge of data warehouse Microsoft excel PowerPoint and word CHA : PRINCY SHIPPING LINES : July-18 to Present

The activities involved in the Shipping & Logistics process naturally have a flow of documentations are Commercial Invoice,, Packing List, Bill of Loading(HBL & MBL), certificate of origin, warehouse receipt, Inspection Certificate, Export License, Dock receipt, FSSAI certificate, Fumigation Certificate, etc….

Update current knowledge of customs and import/export shipping regulations advise to the customers including shipping rates also.

Preparing Duty Checklist & Shipping Bill Checklist

Advice ETA & Send Checklist for customer approval

Find IGM No & Inward Date for filing process

Collect BE No & SB No

Updating KYC details of the customer to liner office, Bond preparations, DO (delivery order) charges and supporting documents to collect DO – Import shipment.

Advice Customer DO Charges & Duty Amount

Collecting DO & Duty payment

Online Assessment & Getting OOC and LEO

Co-Ordinate with Linear office for Export Transshipment charges & vessel Scheduling, EGM No, Gate Cute off details as per schedules & Form 13

Dock receipt EIR & Shipping bill copy for collecting Bill of Loading(HBL & MBL) from liner

Preparing E-Waybill

Associate with Transportation for Delivery Goods to the customer required warehouse or company on time

SKILLS

Ability to multi task handle pressure delegate information Good communication moderation & negotiation skills at all level Strong people management and interpersonal skills

Strong ability to work under pressure and time constraints. Multitasking

Abilities to communicate privatize and work well under pressure Good Attitude and positive approach.

Good PC Skills

Collaborate and work effectively as a team player

Great ability of presentation and dealing with the customers. SCHOLASTICS

B.C.A Degree from Quaid-e-Milleth College For Men passed out with (73%) – 2015-2018. Higher Schooling from Chennai Higher Sec. School, Thiruvanmiyur,Chennai, passed out with( 57% ) - 2015.

Secondary Schooling from Chennai High School, Adyar, Chennai- Passed out with (72%)-2013 PERSONAL PROFILE

Date of Birth : 31-05-1997

Father Name : Mohideen Sait

Sex : Male

Marital Status : Single

Nationality : Indian

Languages Known : Good communication moderation & negotiation skills at all Level in English & Tamil

Understanding level Hindi

DECLARATION

I hereby declare that the above information is true to the best of my knowledge. Place: CHENNAI Yours Sincerely,

Date: Mohammed Sadiq Oli

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