Sales Customer Service

Michael Herron

*** ************ ****

Berwyn, Pennsylvania, 19312

**********@*****.***

Work Experience

Health Advocate, Plymouth Meeting, Pennsylvania

Benefits Associate, Oct 2019 – Present

Utilize interpersonal skills to enhance client experience

Handle over thirty interactions per day to successfully maintain customer satisfaction

Provide effective communication in order to improve client relationships

Rappahannock Oyster Company, Charleston, South Carolina

Server, Dec 2018 - Apr 2019

•Implement product-marketing strategies in order to sell product

•Utilize customer service and problem solving techniques in order to enhance the guests’ experience

Laura Alberts Tasteful Options, Charleston, South Carolina

General Manager, Mar 2015 – Nov 2018

•Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

•Manage staff, preparing work schedules and assigning specific duties.

•Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

•Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Lake Placid Lodge, Lake Placid, New York

Server, Jun 2013 – Feb 2015

•Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

•Explain how various menu items are prepared, describing ingredients and cooking methods.

•Describe and recommend wines to customers.

YMCA Camp Tockwogh, Worton, Maryland

Waterskiing Director, May 2010 – Aug 2011

•Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.

•Establish work schedules and assign work to staff members.

•Perform personnel duties, such as hiring staff and evaluating work performance.

Education

Conestoga High School, Berwyn, Pennsylvania

Completed coursework towards High School Diploma

•Class of 2008

Hobart and William Smith Colleges, Geneva, New York

B.A. English Literature, May 2012

Additional Skills

•Customer Service

•Client Relations

•Problem Resolution

•Operations Management

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