Mrugank Sevak (Mike)

Toronto, ON 647-***-**** adlaun@r.postjobfree.com

Summary of Qualifications

Call center and Data entry specialist known for quick typing skills, razor-sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency. Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers. Maintained 91% customer satisfaction and learned all products with 99% accuracy in just 1 week. Expertise

• Call center operations & Customer Service Excellence

• Inbound and Outbound call Handling

• Complaint Handling & Issue Resolution

• Data Entry and Order Processing

• Word Processing (50 WPM)

• Spreadsheet and Database Programs

• Invoicing and Inventory Systems

• CRM Platforms & Administrative Support

• Purchasing, Shipping and Receiving Operations

• Account Records Management & Document Storage and Cloud-Based Systems Experience

ARDEX (Toronto, ON) Sales Leader 03/2015 to Present

• Working closely with General contractors, Applicators, Architects and providing solutions for projects.

• Establishing relations with Purchase, Estimators, Project managers and closing deals.

• Managing 8 distributors with inventory, supply chain regular follow up on orders.

• Providing technical recommendations after site visits.

• Conducting regular workshops, Counter mornings, Exhibitions.

• Presentations to the architects and getting products specified. ARDEX (Dubai, UAE) Sales Executive 04/2012 to 03/2015

• Major Projects – Burj Khalifa, Burj Al Arab, Dubai Mall, Burjuman mall, Emirates Engine Maintenance.

• Developed a team of Picassos and helped them grow within the company to higher levels.

• Developed two major White label brands for Ikon.

• Representing ARDEX in Trade shows and follow up with the visitors to generate new business.

Guardian Industries. (Dubai, UAE) Data Entry Clerk, 11/2008 to 3/2012 Hired by Float Glass manufacturer to ensure the timely and accurate entry of customer contracts into company systems. Input A/R adjustments into the billing program after verifying required approvals are in place. Key contributions:

• Helped achieve a goal-surpassing a 22% increase in add-on sales (6-figure growth) after implementing new CRM data fields that enhanced customer insights for sales team.

• Implemented a digital-filing solution that improved records management and customer follow-up processes.

• Created a cashflow surge after resolving months of backlogged adjustments to accounts receivables.

• Honoured with company’s “Proactive Problem-Solver” award after initiating meetings with Purchasing, Shipping and Receiving managers to identify their information and reporting needs. Modified data systems, enabling faster and easier information retrieval.

• Reviewed work orders and accurately input data into company database. Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays.

• Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow.

ICICI Bank . (Gujarat) Call center agent, 06/2006 to 10/2008 An outstanding call center agent, I performed following duties to take my team/region to no1 spot. Managed inbound sales inquiries relating to products and promotions, quickly establishing relationships and rapport over the phone.

• Verifying Customer Information

• Entering Customer Information into Database

• Documenting Customer Concerns

• Follow Detailed Procedures for Common Questions

• Diffuse Angry Customers and provide solutions

Pfizer (Baroda) Professional Service Officer, 07/2002 to 06/2006

• Hospital and ICU working, meeting with Neuro surgeon and ICU chiefs and make presentations and discuss medical cases in detail.

• Contributed highly to the successful launch of Lyrica & Daxid in the assigned territory of Baroda,and established the product strongly in Physician and Neuro segments.

• Effectively handled premium priced brands like Magnex, Solu medrol, Magnamycin and Dalacin C, meeting sales targets and generating revenues worth Rs. 5,500,000.

• Identified and developed institutional clients like ONGC, IOC and Unity Sterling; secured business worth Rs. 1,000,000 through them.

• Merit of receiving confirmation in 10 months, vis-à-vis stipulated probation period of 12 months.

Computers

MS Office (Word, Excel, Outlook, Access, PowerPoint); SAP; CRM Education

• Leadership Essentials from University of Toronto in 2018.

• MBA / PGDBM (Sales & Marketing) from Indian Institute of Marketing Management

(IIMM), Pune in 2007 (Secured 1

st

class).

• Bachelor of Science (B.SC) from Nagpur University, Nagpur in 2001.

Contact this candidate