James Robert Bottoms

**** ****** **** ** **********, GA 30052 – 770-***-**** – adlatk@r.postjobfree.com

Objective

An interesting and challenging position with a progressive company.

Experience

Customer Service Supervisor

Stand Up Wireless, Norcross, GA

Started October 2003 – December 2019

Supervising office staff, uploading documents from e-mail and word and saving to a PDF format, manually add the customers information into the system including name and address, processing orders from the CGM ordering system, creating a purchase order and documenting the account number, update the info on an excel tracker, audit the order before approving, follow-up with fulfillment department on the order and finally follow up with the customer after the item was shipped. Customer service includes answering calls, resolving problems, multitasking, processing AT&T landline repairs.

Education

Meadowcreek High School

1992 Graduate

Gwinnett Tech- Accounting classes

Strengths

Customer service experience

Detail oriented

Strong Computer skills

Processing orders

Communicating clearly and positively with customers

Leadership

Supervisor roles at Stand Up Wireless and Now Communications

References

Doug Hazell, Stand Up Wireless

678-***-****