Alexis R. Phillips

***F Pebble Brook Drive, Easley, South Carolina 29642

Via Mobile: 864-***-****& Via Email: adlas1@r.postjobfree.com Objective:

Seeking long-term employment and further education in hospitality and customer service. Strong interpersonal communication skills and memory retention, goal oriented, industrious, ability to work independently as well as a team player, and well-organized. Education:

Silluven Center

Diploma Obtained: GED

Graduation Date: May 2002

INTERNSHIP:

The Salvation Army of Greenville, South Carolina.

Intern & Director and Social Worker Clerical Assistant

● Complete confidential assignments and maintain specialized correspondence, records and reports, specialized reports for the Implementation Panel, as assigned by the Director of Social Ministries and Residential Advocates (Social Workers).

● Supports with some aspects of site recruiting for production roles like job posting greeting and assisting applicants, scheduling interviews and applicant tracking data entry.

● Processes employees’ requests and provides relevant information.

● Maintains a filing system (Organized digital and paper files-Hard and Soft).

● Regularly completes special projects as assigned (Voucher programs, Angel Tree program, Special Training).

● Assumes other responsibilities as given in support of business activities.

● Follow established guidelines around HIPPA, customer service and cultural competency.

● Attend relevant program and agency training and meetings. Ensure necessary materials and resources are available for admin. Prepares and submits required reports.

● Communicated with neighboring agencies: Mental Health, Rescue Mission, Compass of Carolina, Triune Mercy Center, Etc.

Employment History:

AGPM, LLC

June 2017 – Present

Alexis R. Phillips

130F Pebble Brook Drive, Easley, South Carolina 29642 Via Mobile: 864-***-****& Via Email: adlas1@r.postjobfree.com Leasing Agent

● Stay up to date on marketing strategies for the property.

● Work with other management to achieve and maintain target occupancy levels.

● Give property tours, show units, and manage the leasing process for new prospects.

● Communicate with all management and ground employees about work orders, building repairs, and corrective maintenance that may need to be addressed.

● Assist with rent collections, bank deposits, and petty cash records.

● Collecting delinquent & outstanding charges from residents.

● Conduct self in a positive and professional office environment focused on customer service, while still enforcing community rules and regulations.

● Develop strong resident relationships and rapport to achieve optimal retention and communication.

● Ensure that all documents are properly filled out and stored in paper or webbased databasis.

Ingles

November 2014 – May 2017

Assistant Manager

● Complete interviews, training, quality control, and coaching for store staff.

● Ensure that all store policies and procedures are up-to-date and staff continue to implement them properly.

● Ensure that all staff adhire to all schedules and safety policies.

● Promotes and teaches customer service, rapport building, empathy, and other ways for staff to communicate well with customers.

● Maintain Food Safety certification. Also ensure that all federal, state, and company regulations and standards for product freshness, food safety, weights and measures, store safety, employee safety, refrigeration, and sanitation are met.

● Manage daily operations of grocery store to meet store goals.

● Develop positive shopping experience and ensure customer satisfaction.

● Evaluate performance of each staff and provide appropriate feedback.

● Perform inventory control to avoid over stock and low stock.

● Manage product storage and rotation activities to reduce spoilages and damages.

● Ensure that grocery shelves are maintained clean and organized.

● Ensure that shelves are loaded with fresh products all the times.

● Ensure that all products are properly tagged and labeled.

● Assign daily workload and schedules to staffs.

● Setup product displays in store entrance and other sections according to merchandising standards.

● Maintain the store clean, safe and appealing.

● Develop process improvements to maximize sales and profitability.

● Educate staffs about safety and sanitation procedures. Alexis R. Phillips

130F Pebble Brook Drive, Easley, South Carolina 29642 Via Mobile: 864-***-****& Via Email: adlas1@r.postjobfree.com Belk (FT & PT)

October 2010 – November 2016

Operations Team Associate`

● Select, orient, train, coach, counsel and discipline Associates

● Educate and develop Associates to increase their capabilities and job performance as well as to follow and maintain established company, federal, state and local policies and procedures

● Ensure associates attend all training/cross-training on the day and time scheduled and otherwise ensure 100% compliance with equipment operator and cross-training goals

● Schedule departmental trainers for new hire orientation and new hire on the job training

● Communicate values, strategies, objectives, and assigning accountabilities

● Maintain positive and productive continuity with each Associate and their work teams

● Initiate and foster a spirit of cooperation within and between departments

● Create a climate of openness, trust and respect for each Associate

● Plan, monitor, appraise, and manage performance results

● Enforce systems, policies, procedures and productivity standards and ensure corrective actions are administered for all violations and then submitted to HR for record keeping as well as work with temporary staffing service onsite management to ensure temporary associates similarly held accountable

● Investigate all equipment incidents and document Incident Reports as well as schedule all Situational Management meetings and implement all countermeasures and corrective actions in a timely manner

● Maintain and keep accurate staff attendance, vacation, personal time off, sickness, funeral, and other attendance standards

● Manage operation to meet the financial targets and assigned service levels assigned

● Identify and explain budget & service level variances, identify corrective actions

● Evaluate & recommend process changes to improve efficiencies, safety, etc.

● Establish daily and weekly priorities and production plans

● Schedule Associates and assigning work as well as monitor and revise schedules and work

● Research, compile, initiate, sort and analyze production performance records and data

● Resolve and report production issues

● Ensure the work environment is maintained in a clean & safe status

● Report and respond to any unsafe and unclean work environments and violations

● Ensure associates have the proper tools to perform their duties

● Ensure equipment is maintained, identify needed repairs and ensure that equipment gets repaired in a timely manner

● Ensure Associates are properly trained & certified to operate equipment

● Evaluate new equipment and techniques for process improvements

● Initiate, lead and participate in special projects Skills & Abilities

● Strong basic math skills w/comprehension of different number systems and ability to calculate formulas using calculator and/or computer software

● Computer literacy with knowledge of Microsoft Excel

● Strong ability to troubleshoot and solve problems Alexis R. Phillips

130F Pebble Brook Drive, Easley, South Carolina 29642 Via Mobile: 864-***-****& Via Email: adlas1@r.postjobfree.com Volunteer & Recreational

The Salvation Army: Volunteer Social Ministries Assistant Professional References

● Taylor Legagneur: Social Worker: The Salvation Army: 864-***-**** EXT 66128 Linkedin.com/in/taylor-young-8ba3a5137

● Christina Young: Store Manager: Walmart Marketplace: 864-***-****

● Brittany Renew: Resource Officer: TD Bank Coorperate: 864-***-****

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Additional employment history and professional and/or personal references upon request.

Contact this candidate