Brinita Byrd

McDonough, GA *****

adlar5@r.postjobfree.com

256-***-****

Motivated individual seeking to obtain a challenging position in which I will gain experience and advance within the company. And also establish a long term employment in a professional, friendly, and safe work environment. Making it my personal goal to connect and engage with each customer ensuring that they receive the best experience in can offer.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Alorica - Huntsville, AL

May 2020 to January 2021

Answered inbound calls

Assisted Trainings Manager's in training courses for new hires Worked on 2 private contracts within the Company

Assisted Operation Managers on outbound calls.

Childcare Provider

First Presbyterian Church Children's Center - Huntsville, AL November 2019 to January 2021

Provide child care and Sunday school lessons to children. Clean and sanitize stations.

Change diapers and assist in toileting toddlers.

Leasing Consultant

Waypoint - Huntsville, AL

February 2019 to November 2019

• Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.

• Examining properties and informing maintenance staff of issues.

• Advertising available properties and conducting property tours as part of marketing activities.

• Screening prospective tenants to ensure they meet eligibility requirements.

• Completing lease applications and assisting with verification of application information.

• Informing prospective tenants of results.

• Inspecting properties when tenants take occupation and vacate.

• Liaising with tenants to provide information and address their complaints and concerns.

• Maintaining and storing documentation effectively.

• Accepting rent payments, security deposits and other applicable fees. Personalized Living Assistant/Front Desk Associate Brookedale Jones Farm - Huntsville, AL

June 2017 to October 2018

Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to individual service plan.

● Serves meals to residents in the dining room or apartment.

● Records and reports changes in eating habits.

● Initiates and participates in leisure activities provided for residents as described in the activity calendar.

● Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. Which includes: medication distribution, leisure activities, incidents and observation, etc.

● Maintains a clean, safe, and orderly environment for residents.

● Follows proper procedures in emergency situations and responds promptly and positively to residents requests and assistance.

● Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate the resident. Sales Associate/Assistant Manager

rue21

February 2017 to May 2017

Greeted and assisted shoppers

● Rung up purchases

● Answered questions about merchandise and promotions

● Provided fitting room assistance and ensured the cleanliness and visual appeal of stores.

● Controlled and minimize shrink, drive and maximize sales, motivated and supervised employees.

● Ensured fulfillment of all company standards regarding store cleanliness, organization, and the presentation of merchandise

● Helped the store manager with tasks like budgeting, training new associates, and resolving customer issues.

Seasonal Sales Associate

Victoria's Secret

September 2016 to January 2017

Shared product knowledge with customers while making personal recommendations.

● Demonstrated that customers come first by serving them with a sense of urgency.

● Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.

● Verified that all merchandising standards were maintained on a daily basis.

● Arranged items in favorable positions and areas of the store for optimal sales.

● Designed displays to make the store experience interactive and engaging. Server

Cracker Barrel

February 2016 to September 2016

Worked in the front of the dining room taking orders, serving food and beverages.

● Attended to guest needs such as refilling beverages and ensuring that their meal is of excellent taste.

● Presented menu and helped guests select the meal they desire. Taking orders and answering questions or make recommendations.

● Collaborated with other servers and kitchen staff. Front Desk Associate/ Front Desk Associate Trainer Gold's Gym

August 2015 to February 2016

Operated the front desk telephone, answering and forwarding calls. Taking messages, and making courtesy calls to customers concerning their bill and/ or billing information.

● Greeted everyone who enters the gym with a warm welcome and smile.

● Maintained a safe clean environment for our guest's by doing an hourly routine walk through of the entire gym.

● Performed tours of the gym with details upon request. Assist designated Manager with office duties.

● Signed new members up and taking payments.

● Trained new workers.

Crew Member

McDonalds

June 2015 to August 2015

Prepared the various food displayed on the screen under the time allowed to ensure the customer receives the correct order in a decent amount of time.

● Stocked and restock various prep foods. Cooking the items and ensuring they are cooked correctly. Sanitizing the workstation efficiently. Education

Associate's degree in Elementary Education

Oakwood University - Huntsville, AL

August 2017 to Present

High School Diploma

Henry County High School

May 2015

Skills

• Personal Care

• Care Giver

• Customer Service

• Customer Care

• Customer Support

• Yardi

• Property Management

• Property Leasing

• Office Management

• Fair Housing Regulations

• Assistant Manager Experience

• Toddler Care

• Childcare

• Cold Calling

• Microsoft Word

• Microsoft Powerpoint

Assessments

Customer Service Skills — Proficient

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Working with MS Word documents — Proficient

March 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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