Project Manager
Resume:
Deepa Khinda
*****.******@*****.***
Professional Summary
Highly motivated and energetic Project Control Officer / Project Co-ordinator / Project Analyst with application knowledge of Project Management standards dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Driven with a strong work ethic, project planning, execution, and delivery skills, ready to leverage expertise in a role that requires collaboration, strategic planning, and technical project management.
Highlights of related experience:
Extensive experience in delivering, maintaining and supporting various insurance and financial product system solutions with proven ability to manage and successfully achieve strategic business objectives.
Communication skills – able to effectively communicate (oral and written) with all types of stakeholders and all levels of management.
Extensive experience developing forecasting models for weekly, monthly and annual demand plans for setting, managing and meeting stakeholder expectation.
Created consolidated status reports at the program / portfolio level. Generate various reporting packages that profile key initiatives for Leadership Teams and Steering Committee presentations.
Extensive experience working with vendor management systems, procurement procedures, contract management, payment systems and configuration management systems.
Worked on projects with both Agile and Waterfall approaches as per SDLC/PMLC methodologies
Solid understanding of scope control techniques and change-in-scope authorization process.
Amazing ability to manage competing priorities in a complex environment including Change management.
Outstanding ability to devise creative solutions to address problems and issues.
Remarkable ability to convey a strong presence, professional image, and deal confidently with complex business or technical problems.
Analytical skills - able to analyze complex business problems and make recommendations or provide options
Strong ability to liaison between business area experts and the development team including 3rd party vendors and offshore resources.
Managed scope and delivered projects on time and within budget.
Areas of Expertise
Project Management Methodologies
Communication Plans, Reporting, Documentation
Change Management
Schedule Planning & Preparation
Budget Planning
Session Planning
Regular, Status, Ad-Hoc Reports
Vendor Management
Professional Experience
B2B Bank Jun 2019 - Dec 2019
Project Control officer- Corporate PMO Office
Facilitated and led meetings, prepared meeting agendas, took minutes, tracked decisions, followed up on action points
Assisted the executives in collaborating with stakeholders to document budgetary requirements
Prepared and managed project budgets collaborating with other groups in creating estimates
Prepared capital budget for several work areas and assisted work area managers with financial analysis as needed
Tracked invoices, performed variance analysis, and escalated early warning signs and material variances from the plan to Program or Project Managers.
Monitored resource capacity at the program level following appropriate processes to manage and track invoices against contracts
Provided general administrative support, monitored calendars, reported and tracked project expenses
Coordinated and updated project tasks list/plan, working alongside the project managers & other project staff
TD Bank Mar 2018 – May 2019
IT Project Coordinator
Project: Global Money Transfer – Digital Channels (Small Business & Personal Banking)
Actively Support a very positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest in order to keep the immediate team informed and up-to-date about the status/progress of projects and all relevant or useful information related to day- to-day activities.
Worked closely and effectively with all the PM & various other departments to ensure that all the project & other work are accurately planned, monitored, executed & communicated to meet within the specified guidelines and deadlines.
Managed successful implementation of multiple small/medium scale maintenance projects in Clarity PPM; accountable for project approved budget, Forecast, actuals, timelines, resources and deliverables and also accountable for verifying the data during migration from EPM to the newly launched Clarity PPM
Perform data analysis and extracted data from various sources using advanced MS Excel functions such as VLookups and Pivots
Managed with high level of efficiently in a multi-tasked environment to ensure deadlines are met and delivering technology projects in a distributed environment, tracking and reporting project financials including forecasts, estimates and actual spend on monthly, quarterly and yearly basis.
Managed and updated risk and issue logs, capturing contingencies and mitigation (RAID logs)
Set priorities and manage workload in order to deliver quality results and meet timelines.
Managed and administered the processes such as maintenance of calendar and invitations; bring forward systems, filing, preparation and tracking of expenses, access for onboarding new employees, etc.
Applied appropriate due diligence and ensure accuracy in preparing and promptly completing all required supporting documentation (i.e. reports, presentations, invoices, correspondence, communications, tables, score cards, charts, files, various other input, etc.)
Managed all financial status & reports with 100% accuracy and meticulous attention to detail in keying the numbers for forecast, actuals & accruals of the projects under a large portfolio.
Efficiently managed and promptly respond to all incoming enquiries/requests for information independently and re-directed to the appropriate person/area and effectively integrated and consolidated relevant information/assist with preparation of presentations
Interacted with all level of management and executive teams, respond to requests with appropriate urgency and use judgment in providing relevant information.
Maintained proficiency with software applications/programs and/or department specific systems as required (i.e. MS Office, Word, PowerPoint, Excel, Notes, Outlook) Dashboard, Share point, Carpe Diem, Clarity PPM, EPM, etc.)
CIBC – Canadian Imperial Bank of Commerce Jul 2017 – Dec 2017
Project Control Officer
Project: International student pay (ISP) and Ritchie Bros. auction (RBA) - These platforms allows user to make payment (tuition fees/auction payment) in preferred currency anywhere in the world. Upon clicking home country and preferred currency CIBC portal displays the current foreign exchange rate and CAD equivalent in the selected currency.
Work with the Program Manager to establish/maintain program level controls including, but not limited to: status reporting/program level issues/risks/change controls/project communication and project deliverable matrix in order to monitor and report on project progress.
Maintain the project plans for development and support, co-ordinate inputs and maintains the plans throughout the project lifecycle following Waterfall methodology
Proactively monitor and update the Action and Decision logs
Managing and updating change request for the project.
Integral part of Agile ceremonies (daily standup, backlog story refinement, sprint demo followed by sprint retrospective and planning) and played a key role in the development and grooming of Project Backlog User Stories (Requirements) with business and technology partners in an Agile environment
Assist with project planning, estimating, forecasting and management reporting
Coordination of Project Management meetings-agenda preparation, document preparation, meeting venue coordination, meeting invites, etc.
Preparation and update of project stakeholder map.
Monitoring performance against project objectives and co-ordination of members of the project team
Managed the consolidation/distribution of weekly and monthly program status reports to all stakeholders and senior management (Sponsors, etc.)
Assisted with financial tracking/reporting/budget tracking, resource planning, financial reconciliation and project cost maintenance using Planview
Managed central SharePoint repository for project artifacts/documentation/deliverables, to ensure relevant documents are stored.
BMO – Bank of Montreal, Toronto, ON Jan 2016- Jun 2017
Project Control Officer
Project: Wealth Portal Rebranding (Digital Channels) – The aim of the initiative was to provide branch advisors ability to register and deregister Mutual Fund clients to electronic delivery of documents (statements and confirmations) for their Mutual fund accounts
•Plans, directs and coordinated financial activities for Wealth management digitalization program.
•Assisted the Project Managers for the project planning and execution of new credit card using the existing TSYS (TS2) credit card application.
•Prepared project schedules, risk register, issue register, decision and action register using MS Project, MS Excel, MS Word, MS Outlook, MS Powerpoint
•Involved in managing project repository using SharePoint) and provided user access
•Coordinated project meetings, prepared meeting agendas, took minutes and tracked decisions, actions and issues
•Prepared, updated and reconciled the project budget and financials – tracking plan versus actual as well as invoices and bills
•Involved in working throughout the project life cycle using SDLC and Waterfall methodology.
•Measured deliverables against project management plans as they are progressively elaborated, monitored and escalated material deviations from plan
•Tracked and coordinated project tasks working alongside the project manager, consultants and other project staff.
•Part of Agile environment having daily standup, backlog story refinement, sprint demo followed by sprint retrospective and planning.
Participated in the development and grooming of Project Backlog User Stories (Requirements) with business and technology partners in an Agile environment and assisted in entering and updating high-level requirements and breaking them into Epics, User stories, and Tasks in an Agile environment
•Managed changes; prepared change requests, obtained change control approvals and maintained change control logs
•Perform data analysis and extracted data from various sources using advanced MS Excel functions such as VLookups and Pivots.
•Involved in managing the project/portfolio financial reporting and tracking (forecasts and costs) using Clarity PPM.
•Ensured that project team members receive and provide timely communication and documentation on various project activities, reported on project status to project team members, sponsors and management
•Ensured regular communication and reporting of project status to project team members, sponsors and management
•Monitored and ensured satisfactory and timely completion of project tasks and deliverables
•Raised and tracked project issues and conflicts resolving issues of medium complexity involving stakeholders and escalated to appropriate level where necessary
•Assisted Project Manager to manage conflicts arising from project teams and stakeholders requirements
Sun Life Financial – Health Insurance Jul 2013 – Dec 2015
Project Control Officer
Wealth Management and Retirement Planning Tool – The Retirement Planning Tool (RMT) was developed to aid financial planners to better serve the existing as well as the prospective clients.
Reported to the Project Manager and worked on multiple initiatives apart from day to day task comprising, status reporting, forecasting, project planning, resource management and levelling as need basis. This project followed Waterfall framework.
Worked stakeholders developing project schedules, managed change maintained issue and risks logs and monitored and tracked them to their resolution.
Developed forecasting models for annual demand plans for setting, managing and meeting stakeholder expectation.
Prepared detailed project schedules, risk register, issues register, decision and action register using MS Project, MS Excel, MS Word, MS Outlook, MS Powerpoint and used Clarity for Financial reporting.
Prepared project organisation and communication chart
Involved in maintaining change control logs and managed the SharePoint sites for different work streams
Create and manage project/portfolio financial reporting and tracking (forecasts and costs) using MS Excel and Clarity
Used advanced MS Excel functions such as VLookups and Pivots to perform daya analysis
Tracked, maintained and released project and program issues & risks logs as well as action and decision registers
Create consolidated status reports at the program / portfolio level. Generate various reporting packages that profile key initiatives for Leadership Teams and presentations and that get reviewed by Steering Committees.
Own the monthly financial reporting process (from beginning to end) for all projects spanning Canadian Operations that gets profiled at Canadian Leadership level.
Define, collect, monitor, and analyze project metrics across Canadian Operations portfolio of projects.
Help facilitate monthly stage gate reviews for high profile, strategic initiatives.
Conduct and facilitate team meetings, create agendas and prepare minutes.
Core Member of the Project Management Community of Practice and the PMO Best Practices Group since inception. These groups drive change management, best practices and process improvement initiatives across Canadian Operations.
Ensured adherence to appropriate project management policies and procedures.
Reviewed high-level and detailed business process designs.
Assisted in preparing requirements, evaluated products and selected commercial off-the-shelf software.
Assisted business developers in identifying and qualifying
Accenture Sep 2012 – Jun 2013
Project Analyst – IT PMO
Supported project managers in projecting, tracking and applying cost controls to effectively manage established budgets; established new timesheet procedure to decrease the variance in hours worked and billable time to the client
Developed Work Breakdown Structures, Organization Breakdown Structures; aggregated financial data to prepare and disseminate status reports and spend plans across the organization.
Prepared documents for meetings, presentations and workshops using MS Outlook, MS PowerPoint, MS Visio and MS Excel.
Involved in working throughout the project life cycle using Waterfall methodology.
Created and managed project schedule utilizing MS Project.
Managed and updated risk and issue logs, capturing contingencies and mitigation.
Actively liaised with the team in the coordination of the project and assessment of progress to plan.
Audited project and labour costs to ensure each was charged in compliance with contract regulations and task orders, including labour hours, labour categories, charge numbers, and various additional direct project costs.
Proficient at communicating effectively with all levels of management and technical staff.
Managed project repository (SharePoint) and provided access to project team.
Managed project budget and financial tracking using MS Excel and Clarity.
Managed own time and priorities within constraints set out by the Project Manager
Provided Project and Program reporting and information distribution to relevant parties
within agreed periods/time-scales.
Assisted in facilitating all status meetings, responsible for coordination, booking, monitoring attendance, distributing materials, taking meeting minutes etc.
Liaised with technology department in order to understand how data require would source, stored and
reported
Education & Credentials
Project Management Professional (PMP) Certification – In progress
Certified Scrum Master (CSM) Certification
Diploma in Computer Science
Technical Skills: MS Project, Clairity PPM, MS Power Point, Access, Outlook Express, MS Excel (Pivot tables, Macros, Vlookups), MS Word, MS Visio, UML
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