Customer Service Sales

MARIELI NEYRA

************@*****.*** 951-***-**** Riverside, CA 92507

Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales- oriented personality and practiced communicator committed to working with successful team. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Original Travel Agent with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter. Sales- minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime. Executive travel

Ticket changes

Flight management

Transportation information

Hotel accommodations

Organization

Customer service

Reservations and ticketing

Passenger assistance

Travel bookings

Friendly service mentality

Payment processing

Operational improvement

Relationship development

Corporate Travel Counselor American Express Global Business Travel - Riverside, CA 12/2017 - 10/2020 Dedicated Corporate Counselor to Ernst & Young account, providing work travel air, hotel, car rental, private car as needed, and assisting on after-hours executives calls. GDS - Sabre Team Leader

Work from home Work

Work well under little or no supervision, proficient at multi-tasking Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Booking flights and accommodation and arranging car rentals as per client specifications. Ensuring clients are provided with an itinerary and schedule where required. Answering all clients' questions and addressing complaints as needed in a professional manner.

Planned business trips by booking travel arrangements and developing itineraries. Updated corporate traveler profiles with current information. Set travel arrangements and gathered documents for management and executive staff meetings and trips. Leisure Travel Consultant American Express Travel And Leisure - Riverside, CA 02/2016 - 12/2017 Assisted Platinum and Centurion Card holders with creating a memorable travel leisure experience domestic and international, being accountable and taking ownership of the card member experience from beginning to end and staying ahead o f the industry trends and continuously building destination knowledge. GDS - Sabre

worked from home

Summary

Skills

Experience

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.

Responded immediately to clients' questions, issues, and complaints and found effective solutions when required. Reservations Help Desk Travel Impressions Ltd. - Riverside, CA 08/2010 - 02/2016 Received inbound calls from Travel Agents, helping them by fixing bookings or recreating bookings for their passengers, working directly with the Price Match Department and contacting the Hotel direct for special promotions and services and working directly with Tour Operators.

GDS - Sabre

-worked from home

Assisted guests daily, providing exceptional service and effective problem-solving. Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services. Central Reservations Consultant United Airlines Inc. - Riverside, CA 01/1995 - 10/2011 Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Prepared customer invoices, accepted payments and processed refund and cancellation requests. GDS - APOLLO

Airport Customer Service Agent America West Airlines, Terminal 1 LAX - Los Angeles, CA 01/1987 - 06/1992 Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Gate Agent, Ticket Agent, Jet Way, Baggage, In Flight when needed

* Station Trainer*

GDS - System One

Responded politely to passenger complaints regarding ticketing and baggage handling. Protected passengers' baggage from loss, theft and damage through proper handling and oversight. Processed reservations and issued travel and hotel vouchers. Utilized PA system to announce departures and changes to landings. Recruited, trained and guided team members to offer every passenger top-notch service and support. Managed gate, ramp and cabin services for each flight. Greeted passengers and provided boarding instructions. Academy Pacific Travel College Los Angeles, CA

Transportation Management

Feeding America

Re-Birth Homes

Suicide Prevention Center

Loma Linda Hospital Covid-19 Vaccination Guest Assistance Education and Training

volunteer

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