Manager Consultant

OMONIYI ADEBAYO CAULCRICK

New York, USA • ****************@*****.*** • 716-***-****

LEARNING CONSULTANT AND HUMAN RESOURCES OPERATIONS MANAGER

~ A Deep Thinker and Solutions Provider who Pioneers HR Programs that Enhance Revenue Growth and Profitability while Creating Amiable, Safe, and Productive Work Environments. ~ I am a Dynamic Human Resources Talent Management, Learning Specialist, and Business Manager with versatile skills and working experience in the United States, Middle East and Africa. As a solutions provider in the Telecommunications industry, I have been involved in network operations, B2B contract management, sales and business analytics. My scope extends into Diversity, Strategy, Analytics and Organizational Development. I have also managed virtual and local teams, done succession planning, executive coaching, developed curriculums, organized learning paths, planned strategic programs and can use reporting tools, Learning Management Systems and communication interfaces easily. I am motivated by thought leadership, dynamic work environments and situations that lead to creativity and measurable results. I am also a good communicator, develop relationships easily, have a flair for conflict and problem resolution and willing to travel. CORE COMPETENCIES

• Curating Programs for Organization/Business Development • Administrator of HR Policies & Programs

• Blended Learning, Instructional & Curriculum Design • Coaching Organizations & Individuals

• Talent Management & Succession Planning • Supporting Management with Strategy/Analysis/Reports

• Facilitator • Chief Stakeholder in Vendor Selection NOTABLE CAREER HIGHLIGHTS

• Initiated and developed groundbreaking programs … Created and successfully implemented strategic solution programs within existing company frameworks to meet pressing organization and personnel needs.

~ Job Rotation to Solution Architect Role … birthed to increase the headcount of highly skilled Solution Architects during a hiring freeze. The 3-6 months program created the most demanded Solution Architects and launched my career into the HR terrain.

~ Senior Level Technical Employee Retention Program … implemented to arrest burnout of Senior Engineers.

~ Data Science and AI Social Learning Initiative … created to share best practices before formal learning paths were created. Identified 31 practicing Data Scientists in the region and subsequently a department was created.

~ Managed Services Bootcamp … curated a strategic program to quickly blend in new employees.

• Trusted for perceptive intuition and an Assessor … Vocal and writing dexterity to communicate, mediate, interpret policy, liaison, invited to many Recruitments for balance and Assessor in Certification Boards.

• Dogged accountability and customer centric expertise … as Contract Manager of the technical support services contract of the largest telecommunications network in Africa in 2006 to the value of 1MUSD per annum.

• Parlayed knowledge from previous Fortune 500 experience to successfully impress on the local company to cover family health insurance as standard practice in employee benefit package. HUMAN RESOURCES EXPERIENCE

LM Ericsson, Nigeria

~ Information Communication Technology & Services Company founded in Sweden with over 49,000 patents. ~ LEARNING AND DEVELOPMENT CONSULTANT (Middle East & Africa) 2014-2019 Hired as a technical lead in the L&D team. Responsible for the Managed Services portfolio, a real-time network support team of 2500 employees, to curate programs for individuals and teams across Middle East and Africa with varying learning budgets.

• Personal Consultant and Coordinator for Instructor Led Training requests.

• Customized learning for different Competence areas from Commercial, Field Services, Graduate Trainees and Executives.

• Played a key role in gathering the AI/Data Science competence in the region by running a social learning program.

• Developed contact and virtual training programs, facilitated at blended learning programs, created materials for workshops with young adults.

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OMONIYI ADEBAYO CAULCRICK – PAGE 2

New York, USA • ****************@*****.*** • 716-***-**** HUMAN RESOURCES EXPERIENCE ~ CONTINUED ~

• Saved the company about 400KUSD by developing and executing the MS Bootcamp project in-house and delivering in it in 8 countries on a barebone budget.

• Strategic member of the Leadership Team, and Program Consultant for strategic learning and Certification Programs.

• Increased overall efficiency by regularly executing 100% of the Annual Learning Plan by the third quarter of the year. LM Ericsson, Nigeria

~ Information Communication Technology & Services Company founded in Sweden with over 49,000 patents. ~ OPERATIONS CONSULTANT (for Managed Services in Nigeria) 2014-2014 This role was created for a Transition and Transformation Coordinator and assistant to Business Partner. The immediate responsibility was cultural adaptation of new Employees, the alignment of work processes by new Managers from new Managed Services deals to the Ericsson culture and communication to this arm of business.

• Laid the groundwork for efficient running of the teams by being a hands-on walking talking ‘Managers Manual’.

• Improved efficiency, accuracy, and access to information by familiarizing Managers and influencers to the company strategy, tools, and proactively identifying and resolving issues.

• Implemented performance management processes and use of HR tools to manage employee concerns and document milestones with measures like the Competence Gap Analysis, Individual Performance Management, Employee Satisfaction Survey, Strategic Pyramid, and Recruitment.

• Job shadow and Assistant to the HR Business Partner with HR business and operations deliverables to Leadership Team. ADDITIONAL PROFESSIONAL EXPERIENCE

LM Ericsson, Nigeria

DOMAIN AREA MANAGER (First Line Manager in Operation) 2012-2014 Assessed "Ready" for Level 1 Leadership Role and hired as line manager to 26 Senior Engineers in addition to many contact staff across the Sub-Saharan Region in Africa (RSSA) and Europe. Initiatives such as the 'Virtual Team Building', 'High Skilled Staff Retention Program' and the 'Ericsson Job Rotation Program' were launched as solutions to the team problems. SUBJECT MATTER EXPERT: CUSTOMER SUPPORT SALES 2008-2012 Custodian of the Customer Support Business, proposing and analyzing the business cases for customer engagements. Customized and reviewed contracts, service level agreements (SLA) and working level agreements (WLA) with third parties keeping abreast of product lifecycle, organizational changes, efficiencies of service delivery and market realities. Audit efficiencies so services are delivered within scope, and profitability. CERTIFIED SERVICE DELIVERY MANAGER 2005-2008

Ensured contract efficiencies as a Functional (Project) Manager to 75 - 150 Engineers across the World. Responsible for providing technical support services to Telecommunication Networks in the Sub-Saharan Region in Africa (RSSA). Hired and trained new Service Delivery Managers and Engineers for the Region, organized periodic performance review of service contracts and maintained relationships across cadres from Technicians to C-Level. EDUCATION, AFFILIATIONS & CONTINUING DEVELOPMENT COURSEWORK The State University of New York, Utica

BACHELOR OF SCIENCE in Telecommunications

The City University of New York, Queensborough

ASSOCIATE IN APPLIED SCIENCES in Laser and Fiber Optics Engineering Association for Talent Development (ATD)

Aspiring CERTIFIED PROFESSIONAL IN TALENT DEVELOPMENT (CPTD)

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