Service Customer

SANDY A BOLING

Livermore, CA ***** C: 925-***-**** *************@*****.***

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Personable, friendly and solution-oriented customer service representative with many years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, multitasking,and time management. Dedicated to customer loyalty and satisfaction.

Skills

Effective communication

Inbound and outbound calling

Customer relationship management

Clerical support

Schedule mastery

Organizational strengths

High-energy attitude

Experience

Activities Director Oct 2019 to Current

Carefield Pleasanton Pleasanton, CA

Observe resident enjoyment and provided valuable feedback using online performance evaluation software.

Created work schedules to provide quality service to residents as well as maintain employee satisfaction.

Trained employees in proper operational procedures and shared company policies and regulations.

Listened to residents feedback and responded to maintain or improve processes.

Reviewed inventory, assessed needs and orders to keep stock available for residents.

Equestrian Trainer Jan 1995 to Current

Myself Livermore, CA

Owned and managed daily operations of equestrian business, including supervising employees and providing onsite training and continuing education to clients

Assumed various tasks, including training and giving confidence to both horses and riders

Recruited and trained team members staff to perform daily business functions

Assessed all aspects of business operations to implement realistic annual budget

Launched successful training business offering lively, social setting for clients to learn step-by-step riding skills

Resolved issues quickly through research and quick decision making.

Assistant Shift Manager Jan 2007 to Apr 2008

Starbucks, Downtown Livermore Livermore, CA

Documented receipts, employee hours and inventory movements

Managed and mentored 20 staff members

Managed day-to-day operations, including supervision and assignment delegation for 20-member team

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

Addressed internal and customer-related issues each day and affected strategic resolutions

Directed schedule of weekly projects and anticipated timelines for milestones and completion dates

Personal Banker Jul 2002 to Mar 2003

Wells Fargo Bank Livermore, CA

Helped customers open and close accounts, apply for loans and make sound financial decisions

Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions

Created strategic financial solutions to suit individualized client needs

Provided clients with information on bank accounts, institutional policies, financial products and related services

Processed invoices and checks and maintained daily cash logs and deposits

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty

Customer Service Associate And Sales May 1997 to Jun 2002

Marketing Specialists/ Bromar Livermore And Hayward, CA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Prepared, completed and processed customer account forms and database changes

Contributed to business growth by confirming customer satisfaction with service and quality

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication

Educated customers on special pricing opportunities and company offerings

Documented conversations with customers to track requests, problems and solutions

Education and Training

Math And Sciences

Fresno City College Fresno, CA

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