Service Representative Customer

BALOGUN,ANJOLAOLUWA OREOLUWA

*, ****** ****** ******, ********, Surulere Lagos

E-mail: ******************@*****.***, Tel: 081********/070********

OBJECTIVE

To strive for excellence and precision at all times by applying my acquired knowledge, ability, experience in any position and circumstances to attain the desired goal.

HIGHLIGHTS OF QUALIFICATIONS AND STRENGTHS

2 + years of exceptional customer service skills.

Ability to prioritize workload and multi-task in a fast placed environment.

Strong ability to work independently and interdependently within a team environment.

EDUCATIONAL QUALIFICATION

Chartered Institute of Personnel Management In view/ Ongoing

(Professional Examination1)

Redeemer's University ( B.A),Osun. August 2012-Jjune 2016

History and International Studies (2: 2)

MayDay College, Lagos State. September 2010- July 2012

(W.A.S.S.C.E)

Babcock High school, Ogun State. July 2007-July 2010

WORK HISTORY

Excellent Vision school, Surulere, Lagos. April 2019- To Date

Administrator

Responsibilities

Manage day-to-day activities

Create instructional resources for use in the classroom..

Train, encourage, and mentor teachers and other staff.

Administer record keeping.

Supervise teachers, counselors, librarians, and other support staff.

Prepare budgets and annual reports.

Work actively with teachers to maintain high curriculum standards.

Establish performance goals and objectives.

Hire, train, and evaluate teachers.

Examine learning materials.

Review instructional objectives and adjust accordingly.

Meet with other administrators, parents, and community organizations

Cakes and cream, Ikeja Lagos. January 2018-April 2019

Customer Service Representative

Responsibilities

Provided information about the services.

Answered questions asked by customers.

Accepted customers’ orders and payments.

Provided exceptional customer service.

Kept records relating to deliveries, inventory and production levels.

Took client information and ensured that deliveries are fulfilled accurately and on time.

Volunteer work/Youth service

Capital Express Assurance Limited, Victoria Island, Lagos

Customer Service Representative January 2017-October 2017

Responsibilities

Provided information about products and service.

Responded politely and courteously to customers inquires via telephone and making sure that any problem they have is resolved.

Kept records of customers, interactions and transactions, recording details of inquiries, complaint and comments as well as actions taken.

Referred unresolved customers grievances to designated departments for further investigation. .

Experience with Microsoft Office Outlook, Word and Excel: Typing and keyboarding.

Effective written and verbal communication skills and telephone etiquette.

Effective organization, time management and problem-solving.

Temporary

International Energy Insurance (IEI) Victoria Island, Lagos Underwriting August 2014- October 2014

Responsibilities

Examined insurance proposals

Collected background information and assessments of risk

Wrote policies

Sent proposed assured for medical examination

Car inspections- Motor Accidents

Determined premium

Trainings

GrittyPlus Consulting Limited, Lagos August 2017

(Championing a Five Star Customer Service

Experience)

Referee

Available on Request

Contact this candidate