Sales Customer

Shawn Ryan Seubarran

*** ****** *** ****, *******, South Carolina 29662

Phone: 864-***-**** / E-Mail: *********@***.***

Profile

Performance-Driven Sales & Distribution/Logistics & Customer Service Account Management Professional

with strong skills and extensive experience in the following areas:

Managing Sales & Distribution of Children’s Apparel Promoting Brand Awareness

Maintaining Positive Relationships with National Accounts (Account Management) Customer Service

Increasing Business Revenues Making Recommendations to Buyers

Training Employees Business Development

Strengths

• Background encompasses extensive professional experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a commitment to meeting and exceeding organizational objectives.

• Strengths: Detail-oriented (precise/accurate); proven relationship-building skills; hard working/industrious; positive attitude; excellent communication skills; team player (works well with others); highly responsible; dependable; skilled at multitasking; self-motivated; achievement-oriented. Areas of Expertise

● Account Coordination ● Monitoring POS

● Logistics/Distribution ● Resolving Issues between Sales Force & Distribution

● Tracking/Communicating Changes to Center

Customers ● Supporting Various Inter-Company Departments

● Working Closely with IT Department for ● Reconciling Logistics Issues System Development to Increase Efficiency ● Minimizing Customer Chargebacks & Complaints

● Preparing & Submitting Customs ● Safety (Member of Safety Committee) Documentation ● Managing Order Processing & Tracking

● Resolving Customer Service Issues ● Quality Assurance

● Online Billing & Reconciliation of Invoices ● Seasonal Forecasting

● Merchandise & Inventory Analysis ● Determining Disposition of Obsolete Items

● Promoting Brand Awareness ● Problem Identification & Resolution Selected Accomplishments

Gerber Childrenswear, LLC:

• Served as Co-Chair for company “We Care” Committee to boost employee morale.

• Received the “Above & Beyond” Award for Customer Service.

• Resolved several key issues between the sales force and distribution center by reviewing and monitoring customer POs received, EDI and manual, to ensure accuracy in pricing, ship/cancel/must arrive by date, and terms were met according to vendor agreements. Education

Associates Degree in Accounting & Information Systems, Plaza Business Institute, New York

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Professional Experience

AVX, Fountain Inn, South Carolina December 2020 to Present Customer Service Account Manager

• Responsible for all activities within assigned accounts.

• Obtain maximum business while maintaining a high degree of customer service to include pricing, delivery, technician information, and order maintenance.

• Provide support and guidance to field sales representatives.

• Build positive relationships with representatives, distributors, and customers.

• Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.

• Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.

• Prepare, review, and disposition of customer returns within specified time period.

• Prepare quotations with the guidance of product managers, regional managers, and sales representatives.

• Provide delivery information on new and existing orders, offering accurate potential part substitutions.

• Promote sales of on-hand stock items and advise sales representatives and customers on AVX product for potential application and/or competitor replacement.

• Review and disposition of debit and credit requests submitted by customers direct or indirect through AVX Account Department within allotted time.

• Prepare and participate in customer visits for related accounts as required.

• Compile information necessary to provide reports as required by customer and/or management.

• Notify or inform supervisor and management on problems and opportunities via activity reports.

• Train representatives, distributors, and customers on AVX system, policies, procedures, etc.

• Monitor and report on customer forecast, demand pull, and consignment functions.

• Monitor distribution inventory within AVX guidelines.

• Monitor contract pricing online as well as reports generated by pricing discrepancies.

• Verify ship and debits in conjunction with the accounting department.

Gerber Childrenswear, LLC, Greenville, South Carolina March 2001 to September 2019 Retail Account Coordinator/Sales Executive

• Managed the daily operational activities and maintenance for Sales & Distribution of children’s apparel with annual sales of $200+ million; brands included Gerber, NFL, New Balance and Just Born.

• Created excellent relationships with 260 B2B and national accounts to increase business revenues.

• Monitored POS and made recommendations to buyers on trending products, by providing advisement report on top-selling items, inventory availability and obsolete items.

• Tracked and communicated changes to customer vendor/routing guide to elevate shipping errors.

• “Go-to-guy” for supporting other departments in resolving issues in a timely and cost-efficient manner.

• Key player with IT Department on developing systems to streamline order processing time, to get goods moving to the customer more efficiently.

• Reconciled logistics issues to minimize customer chargebacks and complaints.

• Prepared and submitted Customs documentation for international shipments.

• Trained new employees in department operations.

• Member of Safety Committee.

Frederick Goldman Co., Inc., New York, New York September 1994 to October 2000 Major Account Coordinator (04/99-10/00)

• Managed the operational activities and maintenance, for the manufacturing and sales of bridal jewelry, including but not limited to order processing, tracking, expediting and adherence to tagging requests, packaging, and shipping regulations for national accounts.

• Assisted Account Executives and Sales Vice Presidents with customer service issues in quality assurance and delivery dates.

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Professional Experience

Frederick Goldman Co., Inc., New York, New York September 1994 to October 2000 Major Account Coordinator (04/99-10/00) – (Continued from previous page)

• Liaison between sales force and the factory regarding special and rush orders, and changes in due dates.

• Communicated and performed maintenance on new store set-ups with involved departments.

• Performed online billing and reconciliation of invoices. Planner/Forecast Analyst (11/96-04/99)

• Worked with customers in creating an annual seasonal forecast including safety stock and on-hand inventory commitments.

• Maintained a customer and production order report to give visibility to executive management on status of current and future orders, outstanding orders, and backorders utilizing FoxPro.

• Reviewed customer orders and placed production orders based on inventory levels, plant capacity, material requirements and customer due dates.

Merchandise & Inventory Analyst (10/95-11/96)

• Reviewed on-hand inventory and customer orders for the purpose of determining production schedules for major national and international accounts.

• Monitored and maintained customer merchandise and fulfillment programs, inputted new items and deleted inactive ones.

• Worked with pricing department to ensure customer agreements were adhered to.

• Determined the disposition of obsolete items and created program incentives. Sample Line Coordinator/Customer Service (09/94-10/95)

• Entered, processed, and maintained sample line production orders including the preparation and distribution of merchandise to territorial sales representatives.

• Maintained acceptable inventory levels of sample merchandise. Computer Skills

• Microsoft Office (Advanced Excel, Word & PowerPoint), Manhattan WMI, Web Base OI, TPL, PM, GPM, Commerce Hub & Customer TMS Tools.

References Available Upon Request

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