LOMOTEY ISAAC CV

P.O. Box Ts ***, Teshie, Accra, Ghana

Email: adlalw@r.postjobfree.com

adlalw@r.postjobfree.com

Mobile: +233-*********, +233-*********

PERSONALITY PROFILE

I am a young, diligent, and exciting goal driven individual inspired to move to any service sector after a rewarding work experience having served in different roles capacities in different institutions. I have also developed skills including strong communication and interpersonal skills, which I am keen to put to use in the development of any dynamic institution.

QUALIFICATION SUMMARY

I possess a well-developed experience in leadership skills and supervision. I am endowed with proven ability to work effectively and to collaborate with people of different ages and socio-cultural backgrounds, coupled with extensive knowledge in planning and orderliness of executing tasks assigned to me. The ability to prioritize tasks in the best possible ways with due regard to policies and procedures is a possessed quality.

EDUCATION

[2008- 2012] ALL NATIONS UNIVERSITY COLLEGE

Bsc (Hons.) Computer Science

Related Courses: Project Management, Programming C++, Programming VB.net, Calculus, Networking,Database Management Systems, Artificial Intelligence, Mathematical Transform and Complex Numbers, Web Technology, etc.

[2006-2008] ALL NATIONS UNIVERSITY COLLEGE

Diploma in Biblical studies

Related courses: Entrepreneurship, Principles of Accounting, Management, Economics, Marketing, Gospel of John, Theology of the Gospels, Evangelism, ETC.

[2000-2002] ARMED FORCES SECONDARY TECHNICAL SCHOOL [BURMA CAMP ACCRA]

SSSCE, SCIENCE/ TECHNICAL DRAWING

Related courses: Physics, Elective Mathematics, Chemistry, Technical Drawing. WORK EXPERIENCE (FORMAL)

March 2020

Digital Marketing Executive.

Arrow Capital Limited

Sakumono

I have a strong grasp of current marketing tools and strategies and able to lead integrated digital marketing campaigns from concept to execution. Working with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget.

Duties And Responsibilities

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.

Design, build and maintain our social media presence.

Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).

Identify trends and insights, and optimize spend and performance based on the insights.

Brainstorm new and creative growth strategies. Plan, execute, and measure experiments and conversion tests.

Collaborate with internal teams to create landing pages and optimize user experience.

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.

Instrument conversion points and optimize user funnels.

Collaborate with agencies and other vendor partners.

Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

December2017 To 2019

IT Support Manager.

Transatlantic Business Development Resources limited (TBDR GHANA) Spintex

Job Description

I oversees all IT support professionals, I including engineers and helpdesk staff. I also help to ensure business IT software and hardware runs smoothly. Ensuring to uphold the help desk escalation process through 1 st

and 2

nd

line IT support. As

the head of the support team, am responsible for maintaining a high level of customer satisfaction and funding ways to measure and improve it. I give recommendation for IT equipment to be purchase and install. Duties And Responsibilities

Assessing the technical needs of staff or client

Establishing strong relationships across team and with staffs/clients

Measure service satisfaction levels

Managing and upholding the troubleshooting escalation process

Managing hardware and Software

Resolving system and application issues

Assisting with IT equipment sourcing and budgeting

Occasionally working third parties to rectify issues

Identifying gaps in the support process and amending it accordingly. Skills

Excellent Software knowledge, including Microsoft products, MS SQL, Exchange, and Apple iOS system.

Excellent Knowledge of network protocols and components

Knowledge of hardware such as cabling (fibre and wire) wireless product and desktop systems.

Good problems solving skills

Excellent Communication skills both written and verbal

Critical thinking

Patient

Ability to work well under Pressure.

Good interpersonal skills.

September 2015 To 2017

IT Support Officer

Agoocreations And Investment limited

Spintex.

Job Description

Monitor and maintain the computer systems and network of an organization. Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. Duties And Responsibilities

I was responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them.

Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks.

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required.

provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system.

support the roll-out of new applications. set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate)

priorities and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology.

conduct electrical safety checks on computer equipment. Skills

The ability to think logically.

A good memory of how software and operating systems work

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution,

The ability to work well in a team.

Problem solving skills.

A strong customer focus.

The ability to priorities your workload.

Attention to detail.

INTEREST AND HOBBIES

Playing keyboard [piano] and drums.

Listening to music

Reading

PERSONAL DETAILS

Marital Status: Single

Religion: Christian

Nationality: Ghanaian

Language: English

REFEREES

Mavis Kuadzi

HR Administrator

Mac Auto and Spare Part Ghana Limited

Spintex

adlalw@r.postjobfree.com

+233*********

Mr. Prince Nii Ofori

C.E.O Agoocreations Limited/ Country

Director of Transatlantic Business Development Resources adlalw@r.postjobfree.com

+233*********

Mr. Mark Asante-Boamah

Physics Tutor

Pentecost Senior High School

Koforidua

adlalw@r.postjobfree.com

+233(0)29998616

Samuel Ansah

Auto Mechanic Engineer

Silver Star Company

Tema

adlalw@r.postjobfree.com

Contact this candidate