Manager Service

CURRICULUM VITAE

MGINI K. NYAMWERO

Description

Over 10 years of extensive and rich experience in the Hotel industry (established and pre-opening) with international chains like Serena’s Hotels & Lodges, Royal Orchard Hotels group as well leading Member Hotel of Word(LHW)-Hideaway of Nungwi –SPA & Resort, Down town hotels, fluent in English & Swahili. Have successfully & efficiently handled F&B and Room Division Operations across assignments. Proven track record of understanding the requirements of the guest & providing customized services. Adept at ensuring overall unit and very well in training staff to follow Hotel SOP’S and maintain standard. Proficient at handling guest queries & trouble shooting complaints and issues and optimizing resource utilization for maximum service quality. Boosted the revenues and streamlined workflow. Excellent relationship building & negotiation skills. Deft in developing Procedures, Service Standards and Operational Policies, Planning & implementing effective control measures to reduce running costs of the unit. Proven abilities to enhance the process operations optimize resource & capacity utilization; escalate productivity & operational efficiencies; while curtailing costs / expenses. Distinction of establishing optimum relationship with team members to create harmonized environments. Strong analytical abilities and an eye for detail combined with skills to plan & implement novel ideas. 1. Education

Bachelor of Science in Hospitality & Tourism Management-2007-2009 Kenyatta University, school of hospitality and Tourism Management, Nairobi-Kenya, EA Basic Certificate in Hotel Management & Tourism at Njuweni Institute-Tanzania-2006 Study all area & introduction in House-keeping, Food production, Food & Beverages sales & service, Front Office Operations, Laundry operations, entrepreneur management, Tourism management & Computer Advance certificate of Secondary Education-Karatu High school-Manyara Tanzania-2004-2006 Chemistry, Biology, Geography, Divinity/Bible Knowledge, Focal studies Ordinary Level secondary education certificate2001-2004 Serengeti secondary school-Mara Tanzania

Primary school education-1994-2000

Mwisenge p/school-Mara,Tanzania

OTHER PROFFESIONAL TRAINING

Certificate in Journalism studies & broadcasting-Royal college of Journalism (RCT-Tanzania-2007 Attending Management skills & hotel standard operating procedure at Utalii College-kenya-2009/2010 Online Training in Hotel management-SDH Institute, SINGAPORE.-2013 Language

English & Swahili (basic) & Spanish (little)

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2.RELEVANT PROFESSIONAL ATTACHMENT TRAINING EXPERIENCE Oct 1 2006 – Feb 28/2007

Training at Serengeti Serena Lodge Covered all in Reception, Housekeeping, Laundry, Kitchen, Restaurant & Bar Operation, store & hotel accounts

May 9/2007 – 12 Aug 2007

Training at Ngorongoro Serena Lodge Covered all in Food Production Food & Beverage Sales and Services Nov 4/2007 – Nov 28/2007

Training at Zanzibar Serena Inn Covered

• Restaurant & Bar Supervision

• Outside catering Supervision

• Function Supervision

May 9/ 2008 – Aug 24/ 2008

Training at Lake Manyara Serena Lodge as Food & Beverage Manager/Room Division Manager May 10/ 2009 – June 10/ 2009

Training at Nairobi Serena covered all in Hotel standard operating procedure, marketing & management skills 3. RELEVANT JOB PROFESSIONAL EXPERIENCE

Jan 01/2010 – Feb 01/2012- Training & work as F&B MANAGER (2 year) Serengeti Serena & Kirawira serana(Five stars Hotel) & Chain of Serena’s hotel & lodges Located in Serengeti national Park with 62 rooms (Villa style) Three restaurant, capacity of 150pax, Two lounge/Bar with almost 25 hectors

March 23/2012- August 20/ 2013 GENERAL MANAGER (1 half year ) Mazsons Hotel ltd-Zanzibar is three stars Hotel located in STONE TOWN-ZANZIBAR with 45 rooms, Two restaurants, four conference rooms with starting capacity of 20 to 150 pax DUTIES & RESPONSBILITIES DURING MY MANAGEMENT POSTION,

Supervise and control of all affairs and activities of hotel.

To play the dynamic role in the day to day Management of hotel and to provide the necessary leadership and enter perennial skill to accomplish hotel’s goals

Preparation of comprehensive quarterly and annual plans and budgets and performance measurement and control through variance analysis.

Formulate and recommending operating policies to the board of directors and interpretation and Implementations of the same once approved.

Ensuring the security of hotel’s movable and non-movable assets, stock-in trade and finances.

To uphold the good image of hotel to clients and community at large.

Conduct classes and training to the Hotel’s in order to keep the standard operating procedure of the hotel.

Prepare marketing drive, deal with all hotel reservation and ensure that occupancy of hotel should not be less than 50% throughout the year

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September 01-2013-Se[tember 01/2014 RESTAURANT & BAR MANAGER/FOOD & BEVARAGE MANAGER (1 YEARS) Hideaway Nungwi SPA & Resort -NUNGWI-ZANZIBAR is five star hotel & member of leading Hotel of word serving by using Leading quality assurance(LQA standard) Renowned Hotel, elegantly designed 105Rooms,37 Acers of land, with lush green landscaping and well design Villas, with 6 outlets restaurant such as Arabic & Indian restaurant,Carnivores & see food restaurant, Restaurant,Ishi Tapanyak Restaurant, Continental Restaurant & Tradional & swahili restaurant,and with two bar with capacity of 250 pax. Directly accountable for all F&B UNITS functions to ensure the highest level of service and cost control in all area any time, Rooms service, Minibars service to be served on per standard with co-operations of my HODS & team member areas. Leads the team to successfully execute all Food & Beverages operations WITH quality and service. Strives for continuous improvement of guest and team member engagement while maximizing the financial performance of the department.

September/2014 to September 2016(Two years)

Royal Orchid - Malaika Beach Resort as Room Division Manager/operation manager Mwanza, Tanzania, East Africa

Renowned Resort built on an imposing rock foundation with stunning view of the mighty Lake Victoria’s shoreline,

Five F&B outlets, Lush garden in 23 hector and banquets facility.

• Responsible for interviewing, hiring, training new team members. Planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing concerns and resolving problems.

• Establish standards and procedures for work of Room Division team. Plan work schedules according to occupancy forecast to ensure guest service, operational needs and financial objectives are met.

• Inspect and evaluate physical conditions of property and direct work of the team to ensure the highest levels of cleanliness and maintenance throughout the property. Submit to management recommendations for painting, repairs and furnishings.

• Establish and maintain open, collaborative relationships with team members.

• Solicit team member feedback, utilize the "open door" policy, and review team member engagement results to identify and address team member concerns.

• Prepare Annual Room

• Division Budget and Capital Expenditures Proposal.

• Assess industry trends and implement innovative ideas in my Department.

• Ensure that all keys are controlled and returned by team members to Security at the end of each shift.

• Responsible for ensuring lost and found items are immediately reported to Security.

• Maintains good working relationships and open lines of communication with all other departments.

• Install inventory controls and maintain par stock levels of linens of supplies and requisitioning additional supplies as needed.

• Plan and conduct staff meetings, including daily pre-shift line-ups and monthly departmental meetings. Attend various meetings to obtain pertinent information and ongoing training.

• Develop a working knowledge of every Room Division Department Job Description. Be prepared to work efficiently in each position and answer any team member questions concerning his or her job.

• Maintain a clean and neat appearance at all times in department's dress and grooming, as well as all work areas.

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• Ensure all Room Division team members comply with environmental requirements (i.e. recycling and energy conservation) and conduct ongoing training.

• Assist and perform General Manager, F&B Manager task during their absent. October 2016- Deember 2019 THE GENERAL MANAGER –MORENA HOTEL DODOMA,TANZANIA

& PRE & OPENING GENERAL MANAGER –FANTASY VILLAGE HOTEL DODOMA,TANZANIA It is Three star Hotel located at middle of Tanzania and capital city(Dodoma)with 54 luxury rooms, conference rooms with capacity of 40 to 500 pax, Main Bar & swimming pool bar, GYM & Restaurant with big Garden

DUTIES & RESPONSBILITIES DURING MY MANAGEMENT POSTION,

Supervise and control of all affairs and activities of hotel.

To play the dynamic role in the day to day Management of hotel and to provide the necessary leadership and enter perennial skill to accomplish hotel’s goals

Preparation of comprehensive quarterly and annual plans and budgets and performance measurement and control through variance analysis.

Formulate and recommending operating policies to the board of directors and interpretation and implementations of the same once approved.

Ensuring the security of hotel’s movable and non-movable assets, stock-in trade and finances.

To uphold the good image of hotel to clients and community at large.

Conduct classes and training to the Hotel’s in order to keep the standard operating procedure of the hotel.

Prepare marketing drive, deal with all hotel reservation and ensure that occupancy of hotel should not be less than 50% throughout the year

Presently working/Jan 2020 –currently –Managing Director Msosi limited deal with décor, catering and General supplier

4.Proficiency Forte

Operations

Controlling and implementing necessary actions to ensure timely detection of shortfalls in performance. Maintaining good reputation with all relevant associates for ensuring enhanced ventures. Communicate anticipated Guest demands daily with each employee. Complete daily walk through to evaluate the work.

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Client Servicing

Ensuring speedy resolution of guest queries / grievances to maximize satisfaction matrices. Maintaining excellent relations with guests to generate avenues for additional business & to achieve greater customer delight.

Interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

Key Attributes/Team Management

Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. Living the Values, Quality, Productivity, Dependability, Customer Focus, Teamwork, Adaptability. OTHER PROFESSIONAL PROFICIENCY

a) Knowledge of Computer b) Business Accounting & Communication c) Customer care d) Conference Skills

HOBBIES

• Watching TV

• Playing Football & gym

• Exchange ideas with deferent people

• Reading Magazines and books

AWARDS

Best academically students of year for certificate course-2006 at NJUWENI INSTITUTE OF HOTEL MANAGEMENT AND TOURISM

BEST ACTING ROOM DIVION MANAGER AT ZANZIBAR SERENA

BEST ACTING GENERAL MANAGER AT MIVUMO SERENA

Founder of lake zone hotelier association

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5. Personal Vitae

Permanent Address: P.o.box 2634, Dodoma, Tanzania, EA. Mobile: +255*********

WhatsApp: +255*********

E-Mail, *************@*****.***

Skype: mgini.nyamwero33

AGE: 34 YEARS OLD (March 03-1986)

NATIONALITY: TANZANIAN

Passport number: AB921417

Marital status: Married

6 . REFEREES

1. MR.HUSSEIN MWINGE & MR. JAMES MAKALA-HUMAN RESOURCE MANAGER HIDEAWAY NUNGWI SPA & RESORT TELL: +255-***-***-***

2. MR.JONATHAN CHERESS- THE GENERAL MANAGER SERENASERENGETI SAFARI LODGE- MOB: +255 786 – 999 020

3. MR.NASSOR A.MAZRUI-BOARD CHAIRMAN

MAZSONS HOTEL LTD -P.O.BOX 3367SHANGANI –ZANZIBAR Mob: +255-***-**-**-** 4. MR.MANOJ MEHTA-MANAGING DIRECTOR/OWNER

ROYAL ORCHARD-MALAIKA BEACH RESORT-MWANZA-Mob: +255********* 5. MR.Mabhut Shabiby -MANAGING DIRECTOR

MORENA HOTEL LTD-DODOMA-Mob: +255*********

7. DECLARATION/ VERIFICATION

I hereby certify that the information above is correctly described myself and my qualification Mgini Kuboja Nyamwero.

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