Clinical Applications Coordinator CPRS Trainer/Educator
Resume:
DENICE GRAHAM
803-***-**** (h)
*******@***.***
Availability: January 11, 2021
Job Type: Permanent, Multiple Appointment Types, Telework
Work Schedule: Full-Time
Desired Locations: Charleston SC, Columbia SC, Ft. Jackson SC, Shaw Air Force Base SC, North Charleston SC, Goose Creek SC
State Registry ID 444167
Education:
Orangeburg-Calhoun Technical College, AS Degree Early Childhood Education 66 credits 5/2020
Lil Tiny Tot’s Daycare Mar-April 2018
1280 Wildwood Dr.
Orangeburg, SC 29115
803-***-**** Ms. Green
Educator:
Accomplishments and Related Skills:
Completed 180 lab hours in educating and instructional. I functioned in a multifaceted role as a full-time employee, part-time student, and maintain a home-work balance while completing my degree. Recognized as an honor student making the President’s list for 4 consecutive semesters.
I am a dedicated and enthusiastic educator with experience providing quality, learner-centered education to a diverse group of children. Area of expertise include:
Development and implementation of an inclusive curriculum that nurtures the children's curiosity and enthusiasm for learning. I designed a structured learning experiences combined with play activities for each developmental stage. Utilization of multi instructional approaches to develop language and vocabulary skills. Initiation of a creative and fun program to improve social skills. Successful introduction of scientific and mathematical concepts with (9 children) age groups 3+. Effective integration of health, safety and nutritional education into the overall curriculum. Foster development of positive and supportive relationships with children and parents. Proven organizational skills with the ability to remain calm while meeting frequently changing and competing demands. Knowledgeable in all aspects of child development including a thorough understanding of Preschool Learning Foundations and Curriculum Framework. Compliance with all state education and licensing standards. Created lesson plan for 6.5 hours learning engagement and instructional guidance.
Richard Carroll Elementary School Jan-Apr 2019/ Jan-March 2020
1980 Main Hwy
Bamberg, SC 29003
Mrs. Brun 1st Grade & Ms. Palmer 2nd Grade
Plan and implement a developmentally and age appropriate (DAP) curriculum.
I conducted daily classroom activities to meet the social, emotional, cognitive and physical needs of (17 students assigned) each child. Prepare educational materials to facilitate daily activities in accordance with the curriculum to introduce play and interactive activities to build listening and language skills. Develop instructional activities to build background knowledge and thinking skills. Use creative activities including music, art, and dance to facilitate the children's growth. Educated in an attractive and well-kept classroom that encourages creativity and exploration while creating a nurturing and positive learning environment that enables each child to develop their potential. I monitor and maintain the quality of supplies, equipment and materials in the classroom. Oversee the personal care, hygiene, and constructive discipline of the children. Effectively communicate in writing and verbally with parents and guardians. Grade classroom assignments and held one-to-one reading fluency (9) students needing additional development to meet end of the year passing. Supervised children during play periods, meals, and other non-classroom activities. Plan and supervise field trips observe all rules and regulations pertaining to the health and safety of the children. Played a pivotal role in accelerating 7 students reading scores above next grade level. Utilizes exceptional interpersonal communication skills to create lectures/lesson plans as an instructional tool to teach and complete activities to guide students.
Limestone College, BA Business Administration/General Business 124 Credits 5/2011
SKILLS SUMMARY:
Adaptable, results-focused Education Trainer with an abundance of interpersonal skills gained through service in the public and private sector, with most recent expertise in the Federal Government. Specialized experience, maintaining organizational continuity while directly responding to emerging issues and operational challenges. Demonstrated capacity for collaborating across all levels of an organization, in addition to interagency collaboration and internal/external corroboration. Utilized extensive interpersonal communication, collaboration, and negotiation skills to fully support inter-facilities and programs, in accordance with all standards, regulations, and expectations. Directed ability to successfully create and implement imperative policies, procedures, and strategies used to streamline operational functionality. Strong commitment to procedural and legal compliance with an ability to identify areas for process improvements. Able to leverage resources and support to implement enhancements to existing programs.
Educator/Related Skills:
•Experience in supervising employees
•Experience in training
•Knowledge of the methods of compiling, organizing and analyzing data
•Knowledge of interviewing techniques
•Ability to provide counseling and guidance in the area of career planning
•Ability to establish and maintain effective working relationships with others
•Ability to use automated systems.
•Ability to plan, organize and coordinate work assignments
•Knowledge of the principles and techniques of effective verbal and written communication
•Ability to communicate effectively and establish and maintain effective working relationships with customers, co-workers, and the professional community.
•Ability to organize and manage multiple and sometimes unrelated responsibilities in a timely
•Uses time management skills to prioritize tasks and deadlines.
•Uses critical thinking skills to compile, verify and process information to make reasonable and appropriate decisions regarding veterans.
•Prioritizes tasks and develops a plan of action in order to meet production goals.
•Uses conflict management skills to resolve client complaints.
Customer Service/Knowledge
Work well with the public and interact with various types of clients.
Basic administrative functions, such as filing cases, entering data into computerized systems and maintaining records.
Contact clients whose applications need further information.
Scheduling and attending department meetings to discuss updated program guidelines and agency concerns.
Process travel claims
Schedule appointments with appropriate staff
Assist with VVC/Tandberg Audio appointments for veterans
Refer group sessions to veterans
Compile educational resources to veteran’s awareness
Eligibility and enrollment guidance
Education on filing claims for compensation and pension
Work Experience:
Clinical Applications Coordinator (CPRS) Trainer 09/06/2017-Current
Columbia VAMC
6439 Garners Ferry Road
Columbia, SC 29209
Salary: $54,745 GS-9 Step 1
Hours per week: 40
Educator/Related Skills:
Instrumental asset with the Veterans Health Administration (VHA) Clinical Applications Coordinator (CPRS Trainer) skilled and knowledge to assist with the use of the Electronic Health Record (EHR). Function independently and responsible for Computerized Patient Record System (CPRS) coordination and training for medical personnel including staff physician, fellows, residents, nurses, nurse practitioners, physician assistants, clerks, students (including medical/pharmacy/nursing, etc.) and other medical center personnel within the Medical Center who utilize CPRS. Columbia VA Health Care System serves more than 83,000 Veterans, staffed by more than 2,450 employees, with an operating budget of $493M. Demonstrated expert knowledge of varied and advanced functions of training using automation software programs, systems, and portals such as: word processing, data entry, information technology report preparation, information gathering, research and databases, and communication. Demonstrates expert knowledge of systems and programs such as: Nuance Dragon, iMedConsent, Vista Imaging, Joint Legacy Viewer (JLV), Electronic Permission Access System (Epas), and VISTA. Adheres to and enforces compliance with all VA security and privacy protocols, maintaining high priority to confidentiality and secure documentation. I Protects printed and electronic files containing sensitive data in accordance with the provision of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statues and policy, and VHA policy. Creates Non- VA Provider Authorization Letter (Microsoft Word) and sends it to the Non- VA Provider along with the authorization VAF-10-1078/10-1079 and appropriate clinical documentation. (Per Accounting of Disclosure Policy). Maintains confidentiality of VA username, VA access codes and passwords. Maintain all information as confidential and privileged. Abide by federal privacy and confidentiality regulations and exhibit ethical conduct always. Designed, prepared training forms, processes, procedures, and routine correspondence, in addition to internal and external training courses with the new standard COVID-19 social distancing implementation in a classroom setting. Track entries on spread sheets for documentation, conduct training sessions using Microsoft Team and Teams Meeting with service line and departments. Attend lectures and training for any system updates and TMS courses.
Customer Service
Build, sustain relationship, resolves conflicts, handle negotiations effectively and develops collaborative working relationships. Judgment on educational modalities that best meets the user’s needs. Knowledgeable support base and track customer training and problem resolution within the Medical Center. Collaborates within the Clinical Informatics Staff, OI&T, Clinicians and other users on the development of functional clinical systems and to ensure that the Electronic Medical Record (EMR) is maximized for efficiency and ease of operation. Work in conjunction with OI&T on trouble shooting user issue with functionality in various systems.
Accomplishments
Staff Support- Earned recognition (2 essential cardiology staff) clearing view alerts (2,380) within CPRS, dated 1-2 years old. Scheduled training next available time to review how to process view alerts and priority status. Per service chief, the alerts cleared within 2-5 business days by direction of human resource management pending termination. To date, staff has sustained 5-7 the alerts compared to previous status. This was deemed as high priority, due to the sustainment of patient care. My availability was vital in attending to these tasks for completion. Collaborates within the Clinical Informatics Staff, OI&T, Clinicians and other users on the development of functional clinical systems and to ensure that the Electronic Medical Record (EMR) is maximized for efficiency and ease of operation. Orchestrated restructuring and restoration of saved dragon created templates provider use in the health care process, by exporting and extraction from the master file then importing in the Nuance profile. Strategically arranged the saved documents that could have potentially impacted documentation with veteran care. Utilize Microsoft Teams to train staff in a group meeting or one-to-one instruction. Restore Nuance Dragon templates to user profile when update deleted the end user account.
Earned recognition as a 2019 Yellow Belt & L.E.A.D graduate. My L.E.A.D project played a pivotal role in creating pamphlets, flyers, and resources which aided veterans in gaining education and enrollment for VA benefits. Accurately and efficiently processed Vista users account for staff access, attaining 100% on-time response rate for the calendar years 2018 to current. Demonstrates expert knowledge of creating and verifying staff profiles within the Vista system and linking PIV pin credentials with the single sign on authentication process for users. Attained and demonstrated extensive knowledge and expertise of creating Nuance Dragon users accounts and passwords for 1,500 providers inquiring access. Enforced adherence and compliance with all established formats, regulations, and protocols. Launched to system integration with CPRS 31vMA and iMedConsent Web to the facility. Scheduled Training sessions until go live date for staff.
-Processed HIMS Records scanning from 17 Dec 18 thru 26 Jan 19 Total scanned documents - 81,114
-VACC OT Project from 04 Feb thru 25 Feb 19 resulting- 179 Record Requests, 9 VISTA Link appointments, 53 Completed Consults, and D/C 14
-GEC Scanning: 1005 Patient Entries-5000 Records scanned from 6/29 thru 11/4/19
To Date: Trained 4,500 staff 2,000 Dragon users accounts created Processed 2,700 Epas for end users
Non-VA Coordinated Care 07/10/2016-09/05/2017
Supervisory Medical Support Assistant
Williams Jennings Bryan Dorn Veterans Hospital
6439 Garners Ferry Road
Columbia, SC 29209
Salary: $45,625 GS-7 Step 2
Hour per week: 40+
Contributions & Accomplishments:
Accurately and efficiently retrieves, analyzes, and updates appellant data files, databases, and correspondence records. Informing on management-related matters and offers expert recommendations for improvement, including the development and implementation of plans and initiatives that improve program customer service, satisfaction, and support. Utilizes exceptional interpersonal communication skills to collaborate across multiple government agencies, contractors, vendors, departments, and inter-agencies. Functioned in a multifaceted role as a supervisor providing training and guidance of assigned Medical Support Assistant staff. Meticulously drafted, edited, and assembled performance appraisals on 32 personnel under my leadership. Talent Acquisition & Recruitment role, assisted in coordinating interviews, preparing interview materials, and managing talent reviews, effectively sourcing and identifying respective candidates. Responsible for patient consult congressional of various titles within NVCC through Health-Net Doma upload and networking the care with local providers assigned. Researched 93 deceased patients with open NVCC consults in which providers were contacted to investigate if care was received or patient was unable to attend the appoint so that the consult could be discontinued or administratively closed. Researched 45 Compensation & Pension FBCS authorizations for travel service chief for travel disbursement. Researched over 75 active patient FBCS authorizations that were over estimated cost to providers so that the un-used monetary would be returned to the department, after contacting the vendors and readjustment of payment saved over 1.5 million dollars returned to NVCC department. Correct NVCC monthly audits. Ensure daily STAT’s are processed in a timely manner in relation to patient care. Respond to patient secure messages. Supervise 32 personnel assigned to ensure consult management titles (over 60), daily operations, ACD call line, and monitor TMS training assignments. Worked over-time to assist with back log of various consult titles to ensure the continuity of patient care. Panel 100 applicants for hire with the NVCC department which include: resume review, selection of qualified applicants, setting up site and telephonic interviews for selection that resulted in 12 new employees with an addition of 5 more before mid-February. Processed a total of 120 consults greater than 365 that were un-linked to appointment in VISTA Processed a total of 200 consult 2014-2016 open consult by requesting appointment notes to close out with scanning the document to patient’s record.
Related Skills:
-Overtime for the Travel Office with back log veteran’s travel claims processing over 150 claims.
-Overtime for the Eye Clinic scheduling consult’s 50-125 patients with clinical appointments.
-Overtime for G CBOC eye clinic scheduling consults for 343 patients 02/16-02/22/16 back-log.
-Florence CBOC scheduling 62 Pact Team 2 patients greater than > 120 days.
- G’ville Audiology consult and scheduling patients from 020***-******
-Recall project: removed 44 patients from recall
-Managed Out-Patient Surgery Clinic 12/14/15 0930-1530
-GU deleted recall 56 patients and 14 scheduled appointments.
-02/02/16 High priority consult > 120 days out; researched 7; 5 scheduled; 1 partially resulted, and 1 apt.
-02/05/16 Dept. Head fix list; 13 patients’ total: d/c consult, scheduled, cancelled appointments
Meticulously enter NVCC authorizations for assigned Consult titles in the same month that the consult is approved or within 72 hours.
Strategically upload Choice-First episode of care packets into Health-Net DOMA portal in the same month that the consult care approved or within 72 hours.
Accurately and efficiently processed upload a minimum of 40 Choice- VCL wait list packets into Health-Net Doma portal.
Make appointments for VLC, CHOICE-FIRST and NVCC requests for care in Vista.
Orchestrated post appointment follow-up by contacting vendors/patients too appropriately
disposition Vista appointments within 14 days of actual appointment date.
Utilizing appropriate fund control points and obligation numbers in FBCS per consult
authorization’s timeframe.
Audiology/Speech Department
Advance Medical Support Assistant, Columbia, SC 06/01/2015-07/10/2016
Williams Jennings Bryan Dorn Veterans Hospital
6439 Garners Ferry Road
Columbia, SC 29209
Salary: $38,921 GS- 6 Step 2
Hours per week: 40
Duties, Accomplishments and Related Skills:
Monitors and creates work assignments, provides input on performance, resolve daily workplace issues, and maintains efficient workflow. Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work. Certifies accurately and timeliness of patient scheduling of appointments. Support patient safety standards using the correct Veterans Affairs identification of all patients. Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan. Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic. Participate in the daily team- huddles and weekly team meetings. Orient medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. Provide administrative support to professional staff.
Outpatient scheduling procedures and processes
Supports clinic/program operations by consistently complying with the business rule outline in VHA Directive 2010-027.
Administrative Processing
Documents and updates, when appropriate, pertinent data for registration, initiates report of contact accurately for all calls.
Coordinates daily, outpatients scheduling for all new patients for the Primary Care Team providers.
Schedules, cancel, expedite, and changes appointments in the computer.
Assigns patient requests to the appropriate provider to facilitate the patient’s treatment plan.
Call patient to get scheduled for an appointment within an acute time limit based on urgency or long-term care. Cleared back log consults in the Audiology Clinic ranging from 150-300 patients which resulted in bringing the clinic accuracy report to less than thirty days wait in less than one month after being assigned to the clinic as a new employee. Ensure the scheduling 10 high priority new patients for Administrative and Chief Audiologist to be seen within one. Cleared (high priority consults list of patients who were over 120 days on waiting list that went out on the VCL (to be seen in the community) and was sent back to the VA Audiology to be seen to give a report within a one-day turn-around to Supervisor as an urgent matter to get resolved. Corrected Audiology consult with EAD (Earliest Appropriate Date) 247 on patients assigned to the hearing clinic and 22 Optometry consult under the new scheduling policy within 4 days before the deadline date issued. Enter newly established patients on the VCL (Veteran’s Choice List) lists that are outside the 30 days of future appointment. Discontinue Consults after three attempts of contacting patient and send out an Unsuccessful Letter for patients to get a hold of the clinic who require future care.
Consults
Reports active and pending consults on new patients needing specialty care within the Audiology/Speech Clinic from primary care providers for future appointments. Call patient to get scheduled for an appointment within an acute time limit based on urgency or long-term care. Cleared back log consults in the Audiology Clinic ranging from 150-300 patients which resulted in bringing the clinic accuracy report to less than thirty days wait in less than one month after being assigned to the clinic as a new employee. Ensure the scheduling 10 high priority new patients for Administrative and Chief Audiologist to be seen within one. Cleared (high priority consults list of patients who were over 120 days on waiting list that went out on the VCL (to be seen in the community) and was sent back to the VA Audiology to be seen to give a report within a one-day turn-around to Supervisor as an urgent matter to get resolved. Corrected Audiology consult with EAD (Earliest Appropriate Date) 247 on patients assigned to the hearing clinic and 22 Optometry consult under the new scheduling policy within 4 days before the deadline date issued. Enter newly established patients on the VCL (Veteran’s Choice List) lists that are outside the 30 days of future appointment. Discontinue Consults after three attempts of contacting patient and send out an Unsuccessful Letter for patients to get a hold of the clinic who require future care.
Mental Health
Advance Medical Support Assistant, Goose Creek CBOC 2/23/2015-05/29/2015
Ralph H. Johnson VAMC
109 Bee Street
Charleston, SC 29402
Salary: $34,686
Hours per week: 40+
Contributions & Accomplishments:
Attained and demonstrated extensive knowledge and expertise of clinic procedures and regulations; medical terminology with operating computer systems and applications, such as VISTA, CPRS, and Microsoft applications to accurately enter or extract information. Validates and verifies eligibility and explains the requirements for medical care through the VA Medical Center. Performs typing and computer entry functions as necessary to perform all duties of this position and will be expected to prepare patient data cards. Utilize tracking systems to initiate patient appointments through hospital computer programs (VISTA or CPRS) by use of the scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics. Preparing for clinic visits. Coordinates return appointments for Veterans, sending computer generated appointment letters or post cards or by personal telephone calls. Update patient demographic information within patient’s file to include, address, phone number, employment, social security number and next of kin information. Receiving incoming phone calls from physicians regarding possible admission or requesting transfer of patients to this medical center, from persons requesting information regarding entitlement procedures for making application for benefits, questions concerning eligibility, upcoming appointments and general information regarding the Medical Center. Confidential and privileged patient information while abiding by federal privacy and confidentiality regulations and exhibit ethical conduct always.
Medical Support Assistant, Call Center 08/12/2013-2/23/2015
Ralph H. Johnson VAMC Charleston, SC
109 Bee Street
Charleston, SC 20402
Salary: $30,113
Hours per hour: 40+
Accomplishments and Related Skills:
- Liaison between telephone calls to the Medical Center regarding patient inquiries.
- Scheduling/canceling/rescheduling of appointments Knowledge and skill to utilize VISTA applications and windows-based software as a part of technical training provided to ends users, etc.
- Prioritizes and makes decisions based on caller’s needs.
- Utilizes administrative system knowledge in assessing patient/caller needs.
- Utilizes computer technology to ensure continuity of care through accurate patient information and documentation.
- Resolves or refers for resolution of non-urgent outpatient care needs.
Monitors and creates work assignments, provides input on performance, resolve daily workplace issues, and maintains efficient workflow. Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work. Certifies accurately and timeliness of patient scheduling of appointments. Support patient safety standards using the correct Veterans Affairs identification of all patients. Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan. Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic. Participate in the daily team- huddles and weekly team meetings. Orient medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. Provide administrative support to professional staff.
Logistics Specialist/Management Assistant, Chief Petty Officer (E7)
US Navy NAVELSG FWD MIKE (Afghan) Active Duty 04/2011- 03/2012
Afghanistan Hours per week: 72
Accomplishments and Related Skills:
Direct, develop or perform logistics management operations that involve planning, coordinating, or evaluating the logistical actions required to support a specified mission, weapons system, or other designated program. Perform periodic independent systems evaluations and develop recommendations for system improvements based on a thorough and comprehensive study and analysis. Schedule and monitor all funding milestones for adequacy and timeliness. Monitor and organize all contractor compliance with milestone and system performance criteria. Collaborate and plan with other managers and appropriate personnel to coordinate and/or integrate operations and interests of other organizations. I was accountable for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding. Gather facts and develop conclusions relative to any matter having a significant impact on solutions to problems requiring command attention because of their criticality of involvement with high-level policy. Exercise technical leadership to obtain agreement on required actions, schedules and the resolution of conflicting points of view concerning program or policy matters.
Management Assistant
Communicate with military and civilian contract leaders at all organizational levels about cargo shipments worth over $1.5 million dollars (engines, blades, propellers, etc.) in which was a key essential in repair parts for MALS-40 Unit (Marine Air Logistics Support) search and rescue missions. Prepare accurate, clear, concise, and time critical correspondence, reports and documents daily of multiple command locations within three deployment sites. Prioritize and meet time sensitive deadlines. Maintain filing system and record keeping, manage administrative information and confidential files, completed evaluation reports and performance reviews, ensuring adherence to policies and procedures. Schedule and coordinate teleconferences involving the coordination of time sensitive international settings requiring specific and varied operational equipment and trained personnel to provide required security and ensure operational effectiveness.
Develops the guidelines to institute standardized categorizing, formatting and application of configuration item naming/numbering structures and associated technical documentation.
Authoritative consultant and troubleshooter that plans, develop, and evaluates new logistics support for current and planned Configuration Identification and Control informational programs. Devises and develops detailed plans, goals, training criteria, objectives and materials for the long-range implementation and administration Naval Supply Logistics programs. Direct, develop, and perform logistics management operations that involve planning, coordinating, and evaluating the logistical actions required to support a specified mission, weapons system, or other designated program. Identify the specific requirements for money, manpower, materials, facilities, and services needed to support the program; and correlating those requirements with program plans to assure that the needed support is provided at the right time and place. Subject matter expert (SME) of agency program planning, funding, and management information systems with a broad knowledge of the organization and functions of activities involved in providing logistical support. Coordinate and evaluate the efforts of functional specialists to identify specific requirements and to develop and adjust plans and schedules for the actions needed to meet each requirement on time.
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