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Sales Customer

Location:
Coimbatore, Tamil Nadu, India
Posted:
March 30, 2021

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Resume:

CURRICULAM VITAE

I. MOHAMED FIRNAZ

Phone: +91-904**-*****

adlakf@r.postjobfree.com

Career Objective

To be a part of a reputed organization which provides opportunities for me to utilize my skills and knowledge and thereby contribute to the growth of the organization and leads to my professional and personal growth.

Education

2013 Bharathiar University, Coimbatore 50.0% BSc (COMPUTER SCIENCE) 2010 Sree Narayana Guru Polytechnic College, Coimbatore 70.0% Diploma ( I.T )

2005 St. Michaels Hr.Sec School, Coimbatore 52.0% Class X

Technical Skills

Languages MS Office, C, C++, Java, Oracle,Visual Basic 6.0

OS Windows98, 2000, XP,Vista, 2007, 2008,windows10

Others PHP Basics, SQL Server 2005

Diploma Final Year Project

Water Marking, Using Large DataSource.

Front End: VB .Net

Back End: SQL Server 2005

Academic Certifications

1. Attended Implant Training on SQL Server 2005 Development from Ascentz Technologies Coimbatore, During Academic year.

2. Certified Course in PHP (Hypertext Preprocessor) & MYSQL with “A” grade.

3. Certified Online Skill Development Exam with certificate ID 414159 in PHP (Hypertext Preprocessor).

Professional Certifications

NISM 5A certified.

Personal Traits

* Good Technical knowledge

* Positive Thinking

* Flexibility

* Self-Motivated

* Problem solving

* Team Handling

* Quick Learner

Additional Information’s

*A passion for working with new technology and continuous learning.

* I am easy adaptable to all the environments.

*Team player coupled with the ability to work independently.

* I have a great passion for driving.

Employment Details

M/S. Aditya Birla Sun Life Mutual Fund AMC ( Dec 2019 to Jan 2021)

Department :- Mutual Fund Sales (All Channels)

Location:- Pollachi

Job Responsibilities:-

●To connect and to build strong relationship with Mutual Fund Distributor IFA’s, ND’s, PSU Channels, Private Banks and also with Direct clients.

●To visit all the POS in regular interval of time and also in daily basis and to conduct Huddle meet with the bank employees.

●To update about the market situations and the fund performances to all the POS by sending Email, Whats app in daily basis.

●To reach and to educate the POS through digital platforms. Like Active Account, ABSL Partner App, ABSL Fingo app.

●To coordinate with L1 manager or with operations team regarding the process oriented quires.

●To get business from the POS in various funds according to the market conditions and to login before the market hours.

●To invite and to make all the POS to attend the training programs or market navigator programs whenever conducted.

●To organize training session or meetings with POS through digital platform.

●To give services and resolving the client/POS quires within the time.

●To achieving the sales targets assigned as per the company expectations.

M/S. Reliance Infocomm Ltd ( Aug 2018 to Jun 2019 )

Department:- FTTx

Roles:-

●To role out FTTH Network Footprint is available across the Jio Point boundary.

●All Premium Buildings / Apartments are connected on priority.

●Customers are acquired as per the given timelines.

●Customers Delight and Experience as per the Expectations.

●Adherence to laid down processes and company policies.

Responsibilities:-

●Ensure Area Prioritization for network rollout is 100% completed in given Jio Point Boundary.

●Ensuring the Completion of survey and boundary creation

●Ensuring the Network plan is designed and executed as per the given boundary plan.

●To track and to ensure the Sales team for target achievement on day to day process.

●Handling and Monitoring both sales and technical team and coordinating between them for the smooth process for day to day process by using tools such as Scylo Application and JIO Beat Planner.

●Ensuring and maintaining the Complaints or Escalations from the Network side and Customer End are at the low level and to ensure Network Reliability at high level as per the customer satisfaction.sss

●And also tracking the Technical team for end connectivity to the customers on time and day to day process.

●Ensure proper Trainings and Certifications for both Sales and Technical team as per the given calendar schedule.

●To Ensure the tools or kits availability for both Sales and Technical persons.

M/S. ACT FIBERNET ( Nov 2015 to Jul 2018 )

Designation:- L1 Support / Network Maintenance / Fault Repair / FTTH

●Installing and Fixing the 49U Troubleshooting Networking Elements (AX’s, FX’s Switches, SFP’s) in Clusters and ensure proper working of the same for day to day process.

●Any issues in Networking Elements Rack and Networking Elements AX’s, FX’s Switches.

●Installing cum

●(AX’s, FX’s Switches, SFP’s) in Clusters is clarified with NOC team and resolve the needed ASAP.

●Cluster/Node Maintaining cum commissioning includes power, Fiber routings, Fiber patching, and ensuring proper working of the same.

●Maintaining the over head fiber optic cables to prevent the low hangings,unnecessary fiber cuts and to maintain maximum network Up-Time.

●Installing a new FTTH Connection from Network Element(JE-Joint Enclosure) to Customer End by placing a CX box (CX switch is placed inside the CX box) in customer end with the approval from the customer and placed it with the proper shelter.

●To analyse on the issue raised by customer.

●CX box to the customer place is connected by CAT5 or CAT5e cables based on their connection plan, by crimping the both ends with RJ 45 jacks. And ensuring copper cables are safely routed.

●Installing the FTTH Switches, Wireless Router/Access Point in customer end .

●Ensuring the connection is Installed properly and testing the connection infront of the customer, like Speed Test, Basic trouble shooting etc.

●Attending the repairing the fault in priority bases ASAP. Such as Power Issues,CAT5 cuts, Crimping issues, Fiber cuts Splicing, pig tail issues etc. And to maintain maximum customer Up-Time.

M/S. Bropodeal Technologies ( Sep 2014 to Aug 2015 )

Designation:- Admin Executive

●Installing cum Troubleshooting PC’s, Printer, Scanner, Webcam’s & Configuring Networking Equipments like Wifi Router, Switch and ensure proper working of the same for day to day process.

●Setup desktop computers and test network connection and Installing desktop software applications and internet browsers.

●Networking and connecting computers within organization for better communication.

●Installing and working with TightVNC to monitor the PC issues remotely inside the work area.

●Handling Semi Voice process of US clients in order to promote their business ventures.

●Working in Teamviewer, Trello tool and Hip Chat tool for providing L2 support to the clients for various projects.

Increasing the SEO of the Website by Ad-Posting Process (Online Non–Voice project).

M/S. BHARTI AIRTEL ( August 2010 to August 2014)

Designation:- Fixedline / Broadband Installation & Fault Repair Engineer.

Job Responsibilities:-

My job responsibilities includes WiFi Modem/Router Installation cum Configuration, Administration and Troubleshooting Broadband related issues in Windows Environment at Customer End within SLA time and the complaint tickets is closed by OCD call center team.

●Installing new Fixedline / Broadband from Exchange (RSU) to till the Customer End via colour coding copper cables within SLA time and ensuring the proper installation and getting signed feedback from the Customer and submitted to O&M / Teamleader.

●Configuration, Administration, & Maintenance of WiFi Modem / Router,TCP/IP/ Server / PC / Network / Operating system / User problems in customer end.

●Supporting the Networking Related issues and educating the customer regarding the fault occurred and providing suitable suggestions to the customer.

●Installing /Reconfiguring VPN for the concerned customer/company and monitoring the proper working of the same.

●Installing / ReConfiguring Static Ip for the concerned customer/company and monitoring the proper working of the same.

●Configuring TCP/IP Modem/Router and ensuring the proper working of it and educating the customer for their clarifications and doubts.

●Excalation Complaints / Copper connectivity related issues handled by a O&M or Team Leader by a team.

●Troubleshooting and Helpdesk Activities for Day-to-Day Operations and the detailed report submitted to Manager/TeamLeader.

Personal Profile

Name : I. MOHAMED FIRNAZ

Father Name : N.K.IBRAHIM

Date of Birth : 22nd Feb 1990

Age : 30

Maritual Status : Married

Religion : Muslim

Nationality : Indian

Address : 29, J.K. Gardens, 2nd Street,

Bi Pass Road, South Ukkadam,

Coimbatore - 641 001, TamilNadu, India

Languages known : To Speak :- English, Tamil, Malayalam

To Read :- English, Tamil

To Write :- English, Tamil

Declaration

I do hereby declare that the information cited above is true to the best of my knowledge and belief.

Date :

Place : I.MOHAMED FIRNAZ



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