KEVIN

MCDEVITT

*** ******** ****, *********, ** 18426 (H) 570-***-**** (C) 570-***-**** adlaih@r.postjobfree.com

PROFESSIONAL SUMMARY

Restaurant manager with banquet management background.

Oversaw parties that served more than 300 guests. Customer relations, floor planning and menu training.

Food service professional adept at FOH and BOH operations. Demonstrated team leader.

Excellent staff management skills. Restaurant Manager with expertise in general operations.

Management, special events, staff development and training, recruitment.

Dining room manager offering in-depth knowledge about high-end service standards and laws regarding serving alcoholic beverages. Works quickly and efficiently in fast-paced environments.

SKILLS

Service-oriented Results-oriented

Inventory control and record keeping Conflict resolution techniques

Dynamic, friendly host Proven cost-control expert

Staff scheduling Passion for customer satisfaction

Food service background Thrives under pressure

Point of Sale (POS) system operation Adapts to changes in technology

Certificate in Alcohol Service

WORK HISTORY

MARCH 1982-APRIL 1984

Waiter White Beauty View Paupack, PA

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Set dining tables according to type of event and service standards.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Maintained high standards of cleanliness and sanitation.

Assisted with management duties.

APRIL 1984-MAY 1997

Bartender, Waiter Sunset Grove Tafton, PA

Consistently provided professional, friendly and engaging service.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Quickly recorded transactions in MICROS system to deliver prompt service.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register, micros.

Verified cash drawer against the day's receipts.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Resolved guest complaints quickly and efficiently.

Did inventory control and ordered all food and beverage with the owner.

Routinely carried large loads of dishes to the kitchen for washing.

Maintained a consistent, regular attendance record.

Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.

Effectively and calmly resolved situations with intoxicated guests.

Wiped down counter areas, sinks and floors to maintain a clean and safe work station.

MAY 1997-MAY 1999

Cook, Bartender, Bar Manager Promised Land Inn Greentown, PA

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.

Helped to create the menu.

Kept the bar area safe, clean and well-stocked throughout each shift.

Served customers in a fast-paced bar setting efficiently and accurately.

MAY 1999-DECEMBER 2016

Waiter, Captain, Dining Room Manager Assistant Skytop Lodge Skytop, PA

Carefully interviewed, selected, trained, and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes and additions.

Interacted positively with customers while promoting hotel facilities and services.

Organized special events in the restaurant, including promotions, corporate luncheons, and Christmas parties.

Correctly calculated inventory and ordered appropriate supplies.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Immediately informed supervisors of any problems or unusual situations and took appropriate action.

DECEMBER 2017-PRESENT

Supervisor Mount Airy Casino Resort

Carefully interviewed, selected, trained and supervised staff.

Inventory control and ordered all front of house supplies.

Audit cash drawers against the POS receipts.

Interacted positively with customers while promoting hotel facilities and services.

Recognized and acknowledged outstanding staff performance to boost team morale and productivity.

Led and directed team members on effective methods, operations and procedures.

Scheduled front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents. Filled out and reported all accidents. Followed up with an action plan.

Immediately informed manager of any problems or unusual situations and took appropriate action.

Implemented and oversaw new sanitation policies, as well as strictly adhered to guidelines provided by the Center for Disease Control and the Department of Health during the COVID-19 pandemic.

EDUCATION

1976-1980

High School Diploma: Newfield high school

CERTIFICATIONS

Servsafe proper food handling.

RAMP certification.

ADDITIONAL SKILLS WITH:

Microsoft Office

Word Perfect

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