A solutions-focused, detail-oriented, operations leader. Continuing to build on over a decade of success bringing transformative changes to, staffing, operations, revenue, and service delivery in both government and private sectors. Utilizing a deep background and personal passion in training and leadership development to engage my workforce and drive a positive performance focused culture among teams I am a part of. I strive to unite my team and focus on quickly identifying areas for quality improvement and implementing initiatives that deliver results for internal partners and external customers alike. As an agile professional, with certified professional sales, critical thinking and executive communication skills, I am able to strengthen brand and reputation through continuous process improvements. Setting myself apart from others in my field by paying close attention to the details and aligning requirements, focus, equipment and efforts to consistently deliver the desired results in the correct timelines at the affordable cost both in human and dollar capital. Motivating leadership teams to close gaps in automation and increase staff engagement along the way.
WPS Health Solutions Wausau, WI
February 2019 – February 2021
Exceeded Performance of Service Level Agreements for the Veterans Affairs contract at 152 VA Medical Centers and over 50,000 approved outside Providers for 24 consecutive months.
Implemented lean methodologies to improve revenue and save costs; identified significant savings through labor reduction to remain under budget while generating higher than anticipated revenues through the restructuring process of the contract.
Pioneered the development and initiation of the Department of Veterans Affairs Community Care Network Contract (CCN) expanding VA Care to all Private Practice Practitioners across the Continental United States within a six-month period. Allowing VA care to an additional estimated 6 million eligible Veterans and their families.
Recruitment Region Manager, Central Wisconsin
United States Marine Corps Wausau, WI
February 2016 – February 2019
Aligned daily staff recruitment, sales and contracting goals and objectives to ensure each had specific engagements and targets to focus on in alignment with the station’s monthly goals.
Authored and enforced marketing and community outreach activates generating increased foot traffic, press coverage and market interest among target demographics in key geographic areas.
Developed and implemented market and niche prospecting plans to increase lead generation.
Transformed the existing applicant training program to focus on critical components preparing them for their entry level training. Results of this transformation led to a success rate of 98% completion rate for those applicants who completed the program and then shipped to recruit training verse the 80% success rate of those who had completed the previous program.
Human Resource Manager
United States Marine Corps Washington, DC
February 2013 – February 2016
Verified staff onboarding and transition planning, programing and administration processing for six individual locations in the national capital region.
Budgeted benefits and retirement planning for Marine Barracks DC, US Naval Academy, White House Marine Corps Division, Pentagon Marine Detachment, White House Communications Agency and Camp David under the Marine Corps National Capital Region Budgetary Committee.
Chaired planning board for Marine Corps Detachment Arlington servicing all Marine Corps Funeral and Official Transfer Services.
Orchestrated coordination and execution of Department of Defense personnel in and around the National Capital Region.
United States Marine Corps San Diego, CA
February 2010 – February 2013
Increased combat readiness among section prior to second deployment from 92% to 96% of the total battalion staff with my specific individualized targeted training.
Transformed the battalion mentorship program by realigning mentors and mentees with a purpose. Establishing meeting times during the workday, allowing for time and providing materials to foster growth mindsets among each level of staff in the battalion.
Negotiated new forms of training to revitalize enthusiasm among the staff and motivate everyone to enjoy training and see the purpose behind it once again. Leading to a higher success rate and retention of critical lifesaving knowledge prior to a combat deployment.
Client relations Remote location operations management Administrative leadership
Contract negotiation Written communication Process improvement
Public speaking KPI Tracking Manager development
BS – Bachelor of Science – Human Resource Management, American Public University, Charlestown, WV – Current
AAS- Associates- Sales and Marketing Management, Marine Corps University, Quantico VA- 2016-2018