Customer Service Staff
Resume:
Hello
Susan Nay
Austin, TX 78746
*****@*************.***
Skills
Experienced leader with a demonstrated history of leading a group of professional and non-professional individuals to meet common goals. With strengths in Program Planning and Completion, Volunteer Environments, Customer Service, Troubleshooting, Travel for Groups, and Budget Management.
Experience
September 2020 - March 2021
Texas Criminal Defense Lawyers Association, Austin, TX - Multimedia Specialist
Program Coordination – Oversees all aspects of conference speaker coordination
●Prepare all industry speaker invitations and confirmation letters and all regulatory speaker request forms and confirmation letters
●Communicate directly with speakers and conference leaders to obtain necessary deliverables (i.e., bios, presentation, travel needs, contact information, and photo)
●Create and maintain electronic files and records including speaker deliverables tracking sheets for pre-conference and on-site coordination, speaker invitation and confirmation letters (which includes speaker agreement verbiage) bios, speaker photos, presentation abstracts, and presentations
●Maintain speaker data and register all program committee members, leaders, and speakers for designated events
●Set up registration as needed and maintain session and speaker data in iMIS AMS to ensure accurate and timely updates to conference websites
Conference Materials Coordination – Manage all education-related conference materials
●Create speaker deliverables tracking for ongoing speaker coordination and on-site registration and presentation processing
●Confirm packing, unpacking, shipping, and distribution of Continuing Education materials with Program Leads
●Prepare external drives for transport of conference presentations
●Manage presentations and related materials
●Collect and format presentation materials and related permissions submitted by leaders and speakers for on-site use and website access for attendees
●Program Lead when there are questions regarding content quality
●Produce and upload conference handout materials
Communication – Coordinate activities and communication with related constituents
●Coordinate all related functions to ensure project timelines and goals are met
●Discern and bring any situations that appear to be problematic to the attention of the Seminar staff team
●Work with the Seminar and Membership departments on speaker and attendee registration coordination
Experience
January 2019 - August 2020
Texas Criminal Defense Lawyers Association, Austin, TX - Seminar Clerk
●Book all primary travel so speakers and staff have all travel arrangements taken care of and can focus on their seminar duties
●Corresponding and coordinating speakers for a variety of reasons within a seminar platform to assist Seminar staff
●Assist all members, speakers, and staff so we can be a top-rated seminar provider in the state of Texas whom our competitors look up to and our attendees and members learn from
●Main point of contact in assisting members with membership, registration, publications, and any assistance needed
August 2014 - Present
Our Heritage Tours, Indianapolis, IN/Austin, TX - Travel Coordinator
●Establish ongoing relationships with venues and vendors
●Work with guides to keep trips current and exciiting
●Listen to and deliver a trip our client wants for their students
●Ensure timelines and schedules are successful
●Travel booking processes & policies
●Invoice, billing, and collection of monies due
Extra
Skills needed to be successful in past posistions
●Highly organized
●Assertive but friendly
●Articulate
●Persistent
●Flexible
●Quick Thinking
●Microsoft Office & G Suite Applications
●Zoom Proficient
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