Employee Relations Assistant

ALESSA URTEAGA GUERRERO

Shrewsbury, St. Louis, MO 63119

970-***-****/****************@*****.***

Goal oriented and committed to excellence.

Great team player with leadership and good communication skills. Bilingual: English and Spanish.

Education

University of Lima (April 2009- March 2015)

● Bachelor in Psychology – 6-year degree in Lima, Peru. Work Experience

EnviroPAK Corporation (February 2020- Present)

● Human Resources Specialist

− Create job postings and maintain open positions on the job sites published.

− Source resumes, filter and contact candidates for current job openings. Execute phone interviews and process applications.

− Provide constant feedback to the hiring managers, about the recruiting process and candidates for each open position. Assist on the interview scheduling process and job offers.

− Be part of the onboarding process, benefits presentation, and payroll concerns for new hires.

−Assist on processing payroll: approving TimeCards, modifying hours, supervising department changes.

− Responsible for the data entry, processing files and maintaining reports.

− Assist candidates/ employees on different inquiries regarding HR procedures and policies.

− Provide and excellent customer service by working cooperatively with others in a diverse environment.

ABBOTT Laboratories (April 2019- December 2019)

● Global Human Resources Specialist

− Work hand in hand with Abbott colleagues from all hierarchical levels around the world, providing them with a wide variety of Human Resources related services through various communication channels

(phone, email, chat, appointments) in Spanish and English.

− Work close with local HR representatives from different countries providing assistance on HR projects and communications.

− Work as a partner with the local BHR Representatives of the requestor's country and/or division and with Practice Centers such as Program Administration, Talent Acquisition, Employee Relations, etc.

− Main focus: empowered to surpass expectations by collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations. ManpowerGroup Solutions (April 2018 – April 2019)

● Client Facing Recruiter

−The Client Facing Recruiter is the subject matter expert around applicant tracking systems, candidate sourcing methodologies and recruitment process effectiveness.

− Create and execute multi-channel sourcing strategy to source candidates meeting client profile and/or building talent pool for current and future requirements.

− Client Relationship Management: Conduct interactions with clients in a timely, professional and responsive manner.

− Identify & communicate continuous improvement opportunities and strategies.

− Conduct role briefing with client and set expectations for recruitment process.

− Process Management & Sourcing.

− Candidate Relationship Management

− Effectively communicate position opportunity and client value proposition. Corporación Jeruth- Panorama BPO (October 2017 – April 2018)

● Recruiting Analyst

− In charge of recruiting and hiring for the 14 companies of the Jeruth Corporation.

− Staff selection in Lima and provinces. Retail and administrative positions.

− Full direct advisory with clients on the hiring process.

− Job postings online on different boards, as well as universities and educational institutions.

− Head hunting strategic positions.

− STAR method interviews, psychological tests and skills reports.

− Work references and background checks.

− Welcome new employees and process their paperwork upon arrival.

− Responsible for work agreements for retail staff. CL Selection (September 2016- February 2017)

● Talent Hunting Consultant

− Managed full life cycle recruitment process. Direct contact with the client all through the hiring process.

− Meetings with external clients.

− Developing the job description.

− Setting a schedule for the client with information on the recruitment process.

− Responsible of the market research on the target companies selected by client.

− STAR Method Interviews.

− Work References.

− Skills reports.

YMCA of the Rockies- Snow Mountain Ranch (May 2015- May 2016)

● Human Resources Trainee- HR Housing Assistant

− Execute phone/personal interviews, process applications and work references.

− Designate housing assignments for seasonal employees and volunteers and maintain an accurate and current data base of this information in Maestro Software system.

− Inspect rooms for incoming employees to assure that rooms were clean, linens provided, maintenance needs taken care of and appropriate furniture available.

− Coordinate weekly Resident Assistant meetings.

− Planning and implementing staff activities. Coordinate logistics and promote the event amongst staff.

− Support and contribute to employee training programs, such as the International Program, Navigators, Calvin Leadership, etc.

− Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.

INVT SAC- Grupo Marathon (October 2013- March 2015)

● Research and recruitment intern– 5 months

● Research and recruitment Assistant

− Responsible for the recruitment and hiring process: create job description, search for candidates, curricular filter, interviews and skills reports.

− Preparing databases.

− Publications online on job boards, as well as universities and educational institutions.

− Execute massive processes, assessments and interviews.

− Supervise and coordinate recruiting process for specific positions with human resources consultants in Lima and province.

− Responsible for achieving strategic alliances with institutions in order to expand recruitment tools. CL Selection (May 2013- September 2013)

● Research Analyst

− Responsible for the recruitment and selection process: search for candidates, curricular filter, interviews and skills reports.

− Preparing databases.

− Publications online on job boards, as well as universities and educational institutions. Additional Activities:

● Active member on different volunteer programs.

● College class delegate.

● Member of the “Outreach & Inclusion Team” at the YMCA of the Rockies (2015-16)

● Member of the Global Human Resources Services Social Committee- Abbott Laboratories (2019) Software

● Microsoft Office Specialist Certification- Word

Additional Certificates:

● Curso de Fundamentos Básicos de la Terapia Cognitiva / 2012

● Marketing Relacional & CRM Forum / 2012

● Curso EdEx-CENTRUM: Gestión de la Compensación: Análisis y diseño de la política retributiva/ 2016

● Curso en Adam Milo Latam: Evaluación de confiabilidad y Prevención de delincuencia laboral / 2017

Contact this candidate