Babitha

470-***-****

adlae9@r.postjobfree.com

Salesforce Developer/Admin

Summary:

Over 5 years of experience in the field of IT industry as Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering cloud applications.

Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.

Strong knowledge on Agile (SCRUM), Water Fall Project Execution Methodologies.

Extensive experience in Salesforce Customization, creating Roles, Profiles, Page Layouts, Record Type, and Assignment Rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow, Customer Service and Support Administration

Good knowledge on mobile applications like Salesforce 1 and Salesforce classic.

Hands on experience in Administration setup like manage Users, Security Controls and Data Management.

Involved in developing Salesforce Lightning Apps, Components, Controllers, events and Skilled in understanding and implementing the new Salesforce Lightning Experience

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Good knowledge on Developing Lightning components with Aura framework.

Hands on experience in development by implementing Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes for SFDC testing, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.

Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code and visual force pages.

Extensive experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.

Experience in data migration using Import wizard, Apex Data Loader.

Good understanding of SAAS, PAAS and IAAS cloud computing services

Experience in wide range of languages and technologies such Spring MVC Framework, HTML5, CSS3, JavaScript, XML.

Expertise in sales cloud, service cloud processes.

Migrated the code using Eclipse IDE and ANT scripts.

Used Force.com Web services API and Salesforce API are REST, SOAP, METADATA for implementing web services in the application for access to data from different users.

Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex

Involved in providing Production support post go-live.

Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Certification:

Salesforce Certified Platform Developer I, Credential ID -21555348.

Technical Skills:

Salesforce Technologies

Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce Tools and Integration Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages

C, C++, Apex, Java/J2EE, SQL

Web Technologies

HTML, JavaScript, XML.

Operating Systems

Microsoft Windows, Linux, Unix

Database

Oracle, MS Access, SQL Server 2008

IDE

Force.com IDE

Professional Experience:

Tiffany & Co, Parsippany, NJ Jan 2020 – Present

Salesforce Developer/Administrator

Responsibilities:

Customized Accounts, Contacts, Leads, Campaigns and Cases.

Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects. Also Leveraged it to read, extract and load data from comma separated values CSV files.

Created Visual force pages that could be rendered as PDF’s build dashboard components and define email templates.

Maintained an E-mail to Case system with auto-notifications sent to users when a case is created for their respective departments.

Written many Visualforce Pages with standard/custom controllers, Triggers to implement the business logic as per the requirements.

Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Profile based permissions on fields and objects are enforced.

Load/Manage the data using Apex Data Loader.

Performs routine Salesforce data management/cleanup tasks.

Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects on Workbench.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features

Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.

Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.

Also Used Ant migration tool to deploy the code changes, retrieve the code from different orgs, fire up builds. Verifying the Xml docs once the deployment is completed.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Ant Migration tool.

Capgemini, India June 2017 – Dec 2019

Salesforce Developer/Administrator

Client: GE Electrical Company

Responsibilities:

Involved in the requirements gathering, analysis and design.

Worked with Standard objects like Accounts, Leads, Contacts and Opportunities.

Created a design for the object model using Custom objects, Standard objects as per the requirements.

Experience as an administrator creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visualforce, Force.com API, and Salesforce.com.

Experience in building VisualForce Pages, Visual Force Custom Controllers/Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.

Created multiple Lightning Components, added CSS that makes the Lightning component look and feel better.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Developed Apex classes, Apex triggers and Apex Test classes with assurance of maximum code coverage.

Designed Visual Force pages, Custom visual force tabs to add more flexibility and a rich look.

Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.

Deliver quality integration development to meet project timeline estimations.

Perform other duties when designated from time to time.

Implemented Field Level Security, Profiles, Roles and Role hierarchies according to the organizational structure.

Implemented Salesforce process for the Sales team to help them with the Lead tracking, lead nurturing and creating opportunities.

Hands on experience working with Lead Assignment Rules, Web-To-Lead forms, Queues and Email templates.

Configuring user profiles, role hierarchy, sharing rules and implemented field level security.

Created Web-to-Lead forms to capture leads from the Request for Information forms (RFIs).

Developed and deployed complex workflows and approval processes for automating business logic.

Worked with SF Chatter which helps the users to communicate with the organization easily and quickly.

Customized the Dashboards to track usage for productivity and performance of business and sales teams.

Created complex workflows, field updates, Approval Processes and Time Triggers.

Deployed Apex and VF pages across DEV, Test and Production instances using Eclipse Force.com IDE tool.

Worked directly with the internal and external users to provide training and support to use the applications and help them to figure out if they need any enhancements to the current system.

Created documentations for the end users and the technical documentations.

Created Visual force pages and Visual force components to achieve custom functionality and Experience Working and using HTML, CSS and JavaScript in the visual force pages.

Wrote SOQL, SOSL considering the governor limits.

Used the sandbox for testing and migrated the code to the Production instance after UAT.

Environment: Saleforce.com platform, Apex Language, Aura Framework, Lightning, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Intelogik Solutions, Pune, India. Apr 2016– May 2017

Salesforce Administrator

Client: BCBS, USA.

Responsibilities:

Involved in gathering and analysis of business requirements and then effectively took part in sprint planning to achieve the requirement.

Analyzed the business process of client and then involved in creating the application and data model required for the requirement.

Creates custom application, objects, tabs, fields with the custom functionality to efficiently meet the business requirement.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created reports, dashboards and processes to continuously monitor data quality and integrity and assisting users with report design and management.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user profiles and created permission sets where necessary.

Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization, responsible for setting up Filed Level Security.

Developed custom Workflows and Assignment Rules for case escalation.

Implemented Field Level security for sensitive data holder fields.

Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules, creating queues, auto response rules, escalation rules, chatter groups, person accounts, cases and solutions.

Created and used Email templates in HTML and Visualforce.

Involved in end-to-end testing and gathering feedback from business users

Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards.

Environment: Salesforce.com, Force.com, Standard Objects, Data Loader, Triggers, Visualforce, Workflow & Approvals,

Security Controls, Custom Reports, Dashboards, Oracle, Windows.

Education:

•Bachelor's in Computer Science(2013-2017) From JNTU Hyderabad,India. GPA 3.4.

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