CvQualifications

DEGREE: Financial Services

DURATION: 3/2013 - 3/2013

DEGREE: Management - Team Leader

DURATION: 5/2018 - 5/2018

DEGREE: Management - Mentoring and Coaching

DURATION: 8/2018 - 8/2018

CvSkills

Call Centre Management

Interpersonal and Communication Skills

Decision-Making Skills

Diagnostic and Analytical Skills

Organizational Skills

My employment career started in 2011 as a Graphic Design Reprint Coordinator. In 2012, I joined the South African National Defense Force, whereby I spent the next 2 years learning and practicing defensive strategy and cardiopulmonary resuscitation. Since then, I have been working as a customer care specialist for the past 5 years. During that time, I've developed impeccable customer service skills and the ability to politely deal with disgruntled customer complaints. I'm accustomed to working on multiple projects simultaneously, and can offer new ideas to help the business excel. I have a proven track record of excellence within the contact centre industry. Duties at my previous company included customer services, financial services, sales and office administration. During my tenure, my biggest accomplishment was growing from a customer care specialist to a managerial role. My experience in the industry has helped me improve my leadership skills, hone my organizational skills and has provided me with an extensive knowledge of the contact centre industry. I believe my extensive expertise will help ensure your establishment succeeds well into the future. My time spent in the industry has prepared me for such an opportunity and I sincerely hope I can become a member of the team and contribute to the overall success of the business.

Calvin Michael Sookhai

Cell: 072*******/078*******

Email: adladk@r.postjobfree.com

Coltech Training College Afrisa

Imsimbi

Imsimbi

Management CvSkills

Leadership

Conflict Management

Strategic Thinking

Planning

CvExperience

Company Name: Accenture Services Pty Ltd

Description: 1. Customer Services 2. Office Administration 3. Analytical Projects 4. Mentoring and Coaching 5. Training and Support 6. Quality Assurance 7. Call Centre Management 8. Sales 9. Daily, Weeky and Monthly Report Consolidation 10. Financial Services 11. Collections Support

Company Name: South African National Defense Force Description: 1. National law enforcement 2. Cardiopulmonary Resuscitation 3. Analytical Problem Solving

Company Name: Expand A Sign

Description: 1. Digital Printing 2. Digital Design 3. Machine Minding 4. Reprint Coordination

Achievements

5/2013

Customer Services / Money and Banking / Bookkeeping To Trial Balance 5/2018

Team Leadership / Contact Centre Planning and Management / Customer Service Management / Administration Management

8/2018

Mentoring and Coaching Skills / Conflict Management / Motivation / Training and Support

CvPersonal

Information

Date Of Birth:

8/8/1991

CNIC:

910**********

Nationality:

South African

Customer Services Team Leader 10/2014 - 1/2020

Soldier 1/2012 - 12/2014

Graphic Design Reprint Coordinator 2/2011 - 12/2011 Financial Services Coltech Training College Afrisa Team Leader Imsimbi

Mentoring and Coaching Imsimbi

References HR / Sunera Maharaj

Human Resources / Area Manager

031*********/083*******

adladk@r.postjobfree.com

Accenture Services Pty Ltd (Edcon)

Wade Bartlet/Jays

Manager/Supervisor

083*******/084*******

adladk@r.postjobfree.com

Expand A Sign

SANDF Headquarters

HR Admin

012*******/012*******

adladk@r.postjobfree.com

South African National Defense Force

Contact this candidate