Management Time
Resume:
IROKWENDU
CHIOMA
JENNIFER
cONTACTNUMBER:
Email:
*****************@*****.***
Address:
113AlajaRoad,Ayobo,LagosState.
Qualifications:2014-B.Sc.
BusinessAdministrationfrom
InstitutSuperieurFopase
(UniversityInstitute),BeninRepublic
(2ndClassUpperDivision)
PersonalDetails:DateofBirth:
8thJanuary
Sex:Female
REFERENCES
Availableonrequest
PROFESSIONALSUMMARY
Extensive experience and demonstrated track record in utilizingexcelentorganizational,time-managementandclear communicationskils.
Experiencedwithinitiativetodriveprojectsthatincrease organizationaleffectiveness.
Focusedabilitytoconsistentlyaccomplishobjectivesthrough organizationaltalents,attention to detailand meticulous folowthrough;experienceinexpertlyhandlingsensitiveand confidentialmattersandfiles.
CORESKILLS
• Proactivewithanentrepreneurialandresults-driven
attitude.
• Excelentcommunicationandpersuasionskils.
• Colaborativeandstronginterpersonalskils,with
demonstratedleadershipandnetworkingskilsin
multiculturalenvironments.
• Highlydevelopedplanningandorganizationskils.
• Acreativeproblem-solver,excitedbynewchalenges.
• Abletomanagecomplexityandambiguity,abletoadapt
tochangequickly.
• Understandingofmarketingandstrategicselingbasics, likemarketfactors,businessperformanceindicators,
valuechainandsourcesofgrowth.
WORKEXPERIENCE
CompanyName:NewedgeFinanceNigeriaLimited
Duration:2020–2021
Designation:ColectionOfficer
Location:Ogba,Lagosstate.
KeyDeliverables:
•Usetelephonestoreachouttocustomers.
•Greetcustomerswarmlyandbuildinggood
relationshipswithcustomers
•Makingsurecustomerspaytheirloansontime
•Greetcustomerswarmlyandbuildinggood
relationshipswithcustomers.
•Cooperatingtobuildastrongteam
2
IROKWENDU
CHIOMA
JENNIFER
cONTACTNUMBER:
Email:
*****************@*****.***
Address:
113AlajaRoad,Ayobo,LagosState.
Qualifications:2014-B.Sc.
BusinessAdministrationfrom
InstitutSuperieurFopase
(UniversityInstitute),BeninRepublic
(2ndClassUpperDivision)
PersonalDetails:DateofBirth:
8thJanuary
Sex:Female
REFERENCES
Availableonrequest
CompanyName:ProtekPowerandEnergyLimited
Duration:2016-2019
Designation:CustomerServiceRepresentative
Location:Ogudu,LagosState,Nigeria
Keydeliverables:
• Resolvecustomercomplaintsandquestionsviaphone,
emailandsocialmedia.
• Updatecustomerinformationinthecustomerservice
databaseduringandaftereachcal.
• Usetelephonestoreachouttocustomers.
• Greetcustomerswarmlyandbuildinggoodrelationships withcustomers.
• Answeralincomingcalsandredirectthemorkeep
messages.
• Ascertainproblemorreasonforcaling.
• Promotingapositive,helpfulandfriendlyenvironment.
• Givecustomersinformationaboutproductsandservices.
• Takeordersandprocessreturns.
• Maintainahighlevelofprofessionalismwithclientsand workingtoestablishapositiverapportwitheverycaler.
• Workwiththemanagementteamtostayupdatedon
productknowledgeandbeinformedofanychangesin
Companypolicy.
• InfluencetheCompany'sbottomlinebyproblemsolving
andturningfrustratedclientsintorepeatedcustomers.
3
IROKWENDU
CHIOMA
JENNIFER
cONTACTNUMBER:
Email:
*****************@*****.***
Address:
113AlajaRoad,Ayobo,LagosState
Qualifications:2014-B.Sc.
BusinessAdministrationfrom
InstitutSuperieurFopase
(UniversityInstitute),BeninRepublic
(2ndClassUpperDivision)
PersonalDetails:DateofBirth:
8thJanuary
Sex:FEMALE
REFERENCES
Availableonrequest
Achievements:
• Moresalesandbettercashflowbyover70%.
• Increaseinnumberofreferralsby80%.
• Customersatisfaction.
• Teamsupport.
• Consistency.
CompanyName:Africa’sFinestAuthenticMasterpiece
(A’FAM)
Duration:2015–2016
Designation:Administrator
Location:Enugu,Lagos,Nigeria
KeyDeliverables:
• Ensuredthatcustomerinquirieswerehandled
professionalyandefficiently.
• Resolvedalcustomercomplaintsinaprofessional
mannerwhileprioritizingcustomersatisfaction.
• Servedasthemainliaisonbetweencustomersand
management
• ManagedCompany’sAccounts.
Achievements.
• Developedlong-termrelationshipswithcustomers.
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