*

IROKWENDU

CHIOMA

JENNIFER

cONTACTNUMBER:

+234**********

Email:

adlad5@r.postjobfree.com

Address:

113AlajaRoad,Ayobo,LagosState.

Qualifications:2014-B.Sc.

BusinessAdministrationfrom

InstitutSuperieurFopase

(UniversityInstitute),BeninRepublic

(2ndClassUpperDivision)

PersonalDetails:DateofBirth:

8thJanuary

Sex:Female

REFERENCES

Availableonrequest

PROFESSIONALSUMMARY

Extensive experience and demonstrated track record in utilizingexcelentorganizational,time-managementandclear communicationskils.

Experiencedwithinitiativetodriveprojectsthatincrease organizationaleffectiveness.

Focusedabilitytoconsistentlyaccomplishobjectivesthrough organizationaltalents,attention to detailand meticulous folowthrough;experienceinexpertlyhandlingsensitiveand confidentialmattersandfiles.

CORESKILLS

• Proactivewithanentrepreneurialandresults-driven

attitude.

• Excelentcommunicationandpersuasionskils.

• Colaborativeandstronginterpersonalskils,with

demonstratedleadershipandnetworkingskilsin

multiculturalenvironments.

• Highlydevelopedplanningandorganizationskils.

• Acreativeproblem-solver,excitedbynewchalenges.

• Abletomanagecomplexityandambiguity,abletoadapt

tochangequickly.

• Understandingofmarketingandstrategicselingbasics, likemarketfactors,businessperformanceindicators,

valuechainandsourcesofgrowth.

WORKEXPERIENCE

CompanyName:NewedgeFinanceNigeriaLimited

Duration:2020–2021

Designation:ColectionOfficer

Location:Ogba,Lagosstate.

KeyDeliverables:

•Usetelephonestoreachouttocustomers.

•Greetcustomerswarmlyandbuildinggood

relationshipswithcustomers

•Makingsurecustomerspaytheirloansontime

•Greetcustomerswarmlyandbuildinggood

relationshipswithcustomers.

•Cooperatingtobuildastrongteam

2

IROKWENDU

CHIOMA

JENNIFER

cONTACTNUMBER:

+234**********

Email:

adlad5@r.postjobfree.com

Address:

113AlajaRoad,Ayobo,LagosState.

Qualifications:2014-B.Sc.

BusinessAdministrationfrom

InstitutSuperieurFopase

(UniversityInstitute),BeninRepublic

(2ndClassUpperDivision)

PersonalDetails:DateofBirth:

8thJanuary

Sex:Female

REFERENCES

Availableonrequest

CompanyName:ProtekPowerandEnergyLimited

Duration:2016-2019

Designation:CustomerServiceRepresentative

Location:Ogudu,LagosState,Nigeria

Keydeliverables:

• Resolvecustomercomplaintsandquestionsviaphone,

emailandsocialmedia.

• Updatecustomerinformationinthecustomerservice

databaseduringandaftereachcal.

• Usetelephonestoreachouttocustomers.

• Greetcustomerswarmlyandbuildinggoodrelationships withcustomers.

• Answeralincomingcalsandredirectthemorkeep

messages.

• Ascertainproblemorreasonforcaling.

• Promotingapositive,helpfulandfriendlyenvironment.

• Givecustomersinformationaboutproductsandservices.

• Takeordersandprocessreturns.

• Maintainahighlevelofprofessionalismwithclientsand workingtoestablishapositiverapportwitheverycaler.

• Workwiththemanagementteamtostayupdatedon

productknowledgeandbeinformedofanychangesin

Companypolicy.

• InfluencetheCompany'sbottomlinebyproblemsolving

andturningfrustratedclientsintorepeatedcustomers.

3

IROKWENDU

CHIOMA

JENNIFER

cONTACTNUMBER:

+234**********

Email:

adlad5@r.postjobfree.com

Address:

113AlajaRoad,Ayobo,LagosState

Qualifications:2014-B.Sc.

BusinessAdministrationfrom

InstitutSuperieurFopase

(UniversityInstitute),BeninRepublic

(2ndClassUpperDivision)

PersonalDetails:DateofBirth:

8thJanuary

Sex:FEMALE

REFERENCES

Availableonrequest

Achievements:

• Moresalesandbettercashflowbyover70%.

• Increaseinnumberofreferralsby80%.

• Customersatisfaction.

• Teamsupport.

• Consistency.

CompanyName:Africa’sFinestAuthenticMasterpiece

(A’FAM)

Duration:2015–2016

Designation:Administrator

Location:Enugu,Lagos,Nigeria

KeyDeliverables:

• Ensuredthatcustomerinquirieswerehandled

professionalyandefficiently.

• Resolvedalcustomercomplaintsinaprofessional

mannerwhileprioritizingcustomersatisfaction.

• Servedasthemainliaisonbetweencustomersand

management

• ManagedCompany’sAccounts.

Achievements.

• Developedlong-termrelationshipswithcustomers.

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