Manager Data

***, **** ******, #***, **** Raton, FL *****

213-***-****(M) *****.*********@*****.***

Summary

Senior AWS, Azure and ITIL Certified Project Management Professional (PMP) with more than 26 years of hands on experience in managing IT operations for Entertainment/Media, Finance, Healthcare, Manufacturing, Technology, Telecommunication and Cloud industries. Held various positions in past few years including Senior Manager, Service Delivery Manager, Program Manager and System Administrator roles. Proven experience in setting up offshore support team in India and managing the service delivery in offshore. Successfully implemented cloud migration, patching program, vulnerability reduction program, automation projects which resulted in millions of dollars in cost savings to Fortune 100 companies. Looking for a challenging opportunity to manage IT operations and transforming IT operations, Core competencies include but not limited to

-Infrastructure operations management, production support, project management, program management and service delivery

-Strong experience in deploying and implementing cloud (Paas, SaaS and IaaS)

-Experienced in IBM, AWS and Azure cloud migration and cloud support

-Automation experience in Puppet, Ansible, Chef and Servicenow

-Business process design and automation

-SOX/PCI/FTC/HIPAA compliance and audit

-ITIL, Dev Ops and Lean implementation for operations

-System administration and DBA skills (Solaris, HP-UX, AIX, Linux, Windows, Veritas and Oracle DB)

-SAN storage migration, consolidation and deployment in various technologies such as EMC, Hitachi, 3PAR and IBM SVC, IBM XIV

-Data center consolidation, migration, capacity planning and P2V conversion (using VMWARE)

-Disaster recovery (DR) planning and implementation.

-Software Development (C, C++ and COBOL) and scripting skills (ksh, PERL and awk)

Tools and Technologies Used and Supported during my career

Operating Systems: Solaris HP-UX, AIX, Linux and Microsoft Windows

Databases: Oracle and DB2

Disk Management: Sun Volume Manager, AIX LVM and Veritas Storage foundation

Backup: Legato Networker and Veritas Netbackup

Monitoring: IBM Tivoli and BMC

SAN Storage: EMC, IBM SVC, 3PAR and Hitachi

Cluster Software: Veritas Cluster Server, Veritas RAC, Sun Cluster, Oracle RAC and HACMP

Virtualization: VMWare, Xen and IBM LPAR

Hardware Platforms: Wide variety of Sun, IBM and HP hardware

ERP Products: Peoplesoft, Oracle Apps, SAP and Siebel

Programming: C, C++,COBOL, PERL and Ksh

Soft skills: PMP and ITIL v3 certified

PROFESSIONAL EXPERIENCE

Sony Corporation of America – Boca Raton,FL March 2017 to current

Senior Manager – GISC (Midrange and Mainframe) and cloud transformation

Leading four different towers (Midrange Unix, Windows, VMWARE, Citrix, iSeries, Mainframe and Middleware) for Global Infrastructure Shared Services and Communications in Sony Corporation of America. This responsibility spawns North America, Latin America and Europe. Significant achievements include cost reduction of all major contracts by eliminating waste, consolidating data centers, cloud migration and hardware refresh from older platform to newer platform. Some of the responsibilities and key tasks include

-Managing offshore teams in India (100 + people in different locations)

-Improving relationship with other Sony operating companies and business units (Sony Electronics, Sony Biotech, Sony Music, Sony Pictures, Sony Interactive Entertainment, Sony Home Entertainment, Sony Mobile, Sony ATV and DADC)

-Ensuring audit compliance (SOX and PCI)

-Improving security of infrastructure by OS hardening on Windows /VMWARE and Unix platforms

-Managing relationship with vendors and successfully negotiating the contracts to reduce costs and waste

-Managing the SLAs with vendors

-Reducing recurring costs by optimizing the infrastructure hardware and software components

-Improving stability of the environment by reducing vulnerabilities and patching using ansible automation

-Transforming the hardware landscape from physical to virtual and migrating to AWS and Azure cloud

-Making the infrastructure and applications cloud ready and ensuring that they are migrated to cloud using infrastructure as code methodology

-Upgrading the OS to latest revisions to avoid end of support issues

-Improving support model for Secure Transport and Middleware applications

-Providing guidance on architecture and strategic direction to technical teams

-Managing the annual budget of department

T-Mobile USA – Bothell, Washington Jan 2015 to Feb 2017

Manager – Enterprise Unix

Managing a team of 20 full time employees and contractors in T-Mobile USA. T-Mobile has more than 12,000 Unix servers in its environment. This position is to manage 24 x 7 operations of enterprise unix servers in its data centers and transform daily operational tasks to automated workflows so that manual labor is reduced. Responsibilities include automation, dev ops, data center consolidation, capacity planning, keeping lights on, proactive maintenance planning, patching, compliance, technical documentation, problem management, incident management and change management. Significant achievements include streamlining of production support processes, turnover of servers from build to production with high quality, automation of patching and other manual tasks using puppet and ansible. Team has patched 12000 servers without any incidents within three months repeatedly for several quarters. This is first time ever in T-Mobile history. This has resulted in stability of environment and reduction of labor costs. We have achieved near zero downtime for production for multiple quarters in 2016 and 2017. Entire patching was automated with puppet and servicenow across AIX, Linux and Solaris. Cost savings were 2 million dollars an year. In addition to these, implemented proactive monitoring across all platforms including hardware which enabled reduction of incidents. Implemented quarterly patching program with good results in shorter time frame. Successfully migrated older p6 hardware to newer hardware p7. Implemented new operational model to achieve target SLA (99.9999) for unix operations.

CVS Health – Scottsdale, Arizona Jan 2013 to December 2014

Senior Manager – IS (Unix & VMS)

This position reported to Senior Director, Systems and Storage. Manages a team of 41 System Administrators (Open VMS, AIX, Solaris and Linux) onsite and off shore. Primary duties include 24x7 production support of mission critical infrastructure which consists of 3000 Unix servers (AIX, Solaris and Linux) and VMS Servers for mission critical applications, capacity planning, SOX/PCI /HIPAA compliance, architecture, vendor management, project management and providing direction to team members. Additional duties include budgeting, managing small and medium projects for implementation of new applications, capacity planning, data center migration, communication with internal and external stakeholders etc. As part of the role, I managed both sides of Retail and Pharmacy benefits management business which has various ERP applications and home grown applications to manage the business. Some of the other tasks include

-Participating in design and architecture of new infrastructure for deployment and provided key inputs to sustain operations

-Hardware refresh from older hardware to new hardware

-Evaluation of existing contracts with customer to reduce costs

-Establishing and negotiating relationships with vendors

-Managing the infrastructure in two different datacenters with minimal outage

-Patching all 3000 servers every 6 months to meet audit requirements

-Managed and implemented DR testing successfully

-100% Compliance with PCI, FTC, SOX and other audits

-Implementation of minimum security baseline

-Automation of routine tasks to reduce manual labor

-Built team from scratch,hired new talent and retained existing talent

PayPal – Scottsdale, Arizona Sept 2011 to November 2012

Manager – Trinity Operations

This position was reporting to Director of Infrastructure in PayPal. Managed a team of five Unix System Administrators and 3 MySQL Database administrators. Primary duties include 24x7 production support of 1000 unix servers, server builds, capacity planning, PCI compliance, architecture, vendor management, project management and providing direction to team members. Additional duties include budgeting, managing small and medium projects for implementation of new applications, capacity planning, data center migration, communication with internal and external stakeholders etc. Significant achievements include

-Upon taking charge of Trinity operations, qualification and testing of servers, operating systems and OS images before deployment were streamlined.

-Implemented change management and problem management processes for Trinity Ops.

-Actively engaged with vendors (Oracle and HP) to setup an escalation model and weekly meeting to discuss open support issues.

-Worked with internal customers to setup a forum to discuss ongoing open issues and resolve in a timely manner

-Worked with audit team to implement patching standards to meet quarterly PCI/SOX audit requirements

-Attracted new talent to build the team in offshore and onsite so that 24x7 support model is viable

-Established new support contracts and augmented existing contracts to get full 24 x7 support from vendors.

-Created and implemented project planning and tracking dashboard for tracking projects

-Initiated plans to proactively upgrade and maintain servers and databases

-Upgraded 1000 MySQL databases from version 5.0 to 5.1

-Consolidated and migrated from 5 datacenters to 3 data centers successfully in short time frame. As part of the migration, refreshed nearly 1000 servers.

-Augmented monitoring infrastructure by tuning the alerts to reduce number of false alerts and monitor unmonitored alerts. Also sent the alerts to Network operations center so that L1/L2 support is provided by NOC before escalating to Trinity ops team

IBM Corp – Phoenix, Arizona

Service Delivery Manager / Infrastructure Program Manager March 2001 to August 2011

Managed a team of 25 members in India and 6 members in US in Managed services delivery (MSD) aka Cloud Division of IBM in Lead role for datacenter and server activation team. MSD is an Infrastructure and Application hosting business and cloud division of IBM. Server activation team is involved in server installation of new customers for IBM MSD in US, EMEA and Asia-Pacific using IBM pSeries, xSeries and Sun hardware. Role included cost effective utilization of assets and human resources for the projects; manage inventory in data centers, co-ordination of infrastructure projects for server activation team (15-20 projects at any point of time) which included the entire spectrum of hardware, network, backup, SAN storage, monitoring and data center and capacity planning in the data centers. Also as part of the daily task, Activation Team Lead had to participate in technical architecture review for new customer contracts so that solution developed meets standard. Primary focus was to plan and deliver the project in timely manner, develop new processes, manage budget, give directions to team members and communicate with key stakeholders including PMO and other customers. In addition to the above responsibilities, budgeting, financial controls, cost reduction and vendor management are done by PM. Major Achievements include

-Implementation of ERP (SAP) system for automation of server builds

-Implemented ITIL for service delivery in IT operations team and participated in developing new Infrastructure solutions in MSD.

-Developed process documentation for server builds and automated server builds

-Developed similar process for server decomms and automated decomm process

-Successfully integrated another internal organization within IBM without any issues

-Increased number of server builds from 200 per year to 800 per year (400% increase) in short span of time.

-Planned and executed several server builds on AIX, Sun Solaris, Linux and Windows.

-Utilized Saas, Iaas, Paas server delivery model to provision servers, storage, software and applications

-Successfully led the effort in virtualizing the server builds on LPARs and VMWare so that data center costs are reduced significantly (30% cost reduction) to meet the budget goals.

-Reviewed and designed new architecture solution for Infrastructure projects in IBM pSeries, IBM xSeries and Sun hardware.

-Helped the team in successful adoption of SAP as a power user which helped manage server builds and decomms.

-Reduced the server build cycle time from 20 business days to 5 business days

-Managed challenging projects which include SAN Storage and data center migration.

-Managed System Administrators, Network engineers, Storage engineers, Monitoring engineers and backup admins for seamless operations in MSD.

-Met all goals for the department and exceeded the target in many areas.

-Awarded IBM Bravo! Twice for extraordinary contribution to the success of MSD.

-Part of IBM top talent pool.

System Lead at IBM Corp (Corio Inc)

IT Operations System Lead /PM March’01 – March’05

Started as a system administrator and became a system lead in 4 years before Corio was acquired by IBM. Corio was the leader in enterprise application and Infrastructure hosting in the domain of IaaS and SaaS (Software as a Service) / Cloud. As part of the job, traveled to India to start UNIX activation and support team in Corio India Private Ltd in 2002. Hired and trained system administrators in India extensively so that 50% of customer support and new server activation can be transitioned to India. Managed India team members from US and integrated them with US server operations and activation team before moving to activation lead role within IBM. Supported most of the customers for Corio 7 x 24 as part of on call team. Developed Standard Operating Procedures (SOP) and worked in process optimization. Key accomplishments include

-Built and deployed hundreds of Solaris, HP-UX and Linux servers in Corio.

-Developed key processes, training materials and documentation for giving orientation to new team members

-Managed service level targets for Key customers and exceed them

-Planned and executed Oracle RAC 10g implementation which was a first for Corio.

-Experienced Solaris system administrator in all Symantec/Veritas products (Veritas Foundation Suite HA and DBE/AC) and mentor junior system administrators.

-Part of Level 3 escalation team for Sun Solaris, HP-UX, AIX and Linux and provided on call support.

-Successfully migrated 3 key customers from Qwest datacenter to Corio managed datacenters with minimal disruption to their service.

-Planned and migrated several customers legacy Sun servers to new range of Sun fire servers as part of data center consolidation project successfully on time.

-Participated in SAN storage migration from EMC to Hitachi, Hitachi to 3PAR

-Awarded Corio Champion for on-going support to Corio’s operations and successful completion of data center migration and consolidation projects.

EDUCATION AND FORMAL TRAINING

Arizona State University, WP Carey School of Business, Tempe, Arizona

Master of Science in Information Management (MSIM), GPA 3.89, Summa cum Laude

Annamalai University, India

Bachelor of Engineering in Computer Science and Engineering (Honors)

IMMIGRATION STATUS

US Citizen

PROFESSIONAL CERTIFICATIONS

-AWS Certified cloud practitioner, December 2020

-Microsoft Azure Fundamentals, November 2020

-ITIL v3 Foundation Certification, October 2020

-ITIL Service Management – Intermediate, January 2015

-Project Management Professional (PMP) from Project Management Institute (PMI) valid until 2022

-pSeries Administration and Support for AIX 5L v5.2 from IBM

-Oracle SQL and PL/SQL

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