Employee Relations Digital Marketing

Result Oriented, dedicated, Organized and active administration, document control, pension and operations’ officer backed with a great hands-on operational experience over 12 years in Administration and HR fields in both government and private sectors within UAE & Egypt.

Pleasant personality, Trustworthy, Confident and active team member with an organized approach to delivering work to tight accuracy and professionalism. Looking for a vacant position in a visionary organization where I can utilize my knowledge and pervious work experience to contribute effectively towards the success & the excellence of the organization.

SUMMARY:

FIELDS OF EXPERIENCE:

Employee Relations’ Operations.

Maintain and update HR Data bases.

Oracle ERP – HRMS.

UAE Pension Laws and Procedures.

Attendance systems and reports.

End of Service Benefits and procedures.

UAE entry permits & Visas.

Document Control and Auditing.

Archiving systems and processes.

Leave Management.

ACADEMIC QUALIFICATION:

Bachelor Degree of Social Work and Public Relations 2006

Higher Institute of Social Work – Egypt.

MAJOR ACHIEVEMENTS AND ROLES:

Project manager for the archiving project of all Abu Dhabi Immigration Department files since 2008.

PREVIOUS EMPLOYMENT DETAILS:

Ali & Sons Holding LL Abu Dhabi January 2018 - August 2020 Administration Officer

Duties and Responsibilities

Providing Effective and Efficient Administrative Support to both the sales & the employee relations teams.

Define the fingerprint for new employees and maintain their records in the attendance system and its reports.

Preparing labor contracts for new joiners and manage their pension and health insurance registration process.

Maintain employees’ database and update immediately any changes in their information and career progress.

Handling Employee relations’ daily operations such as issuing salary certificates and leave management plans.

Secure all confidential information and documents and ensure that confidentiality of the office is maintained.

Control incoming and outgoing documents within the company and archiving hard and soft copies of them.

Handling the inventory management process, maintain and update the database regularly to be up-to-date.

Maintain a database with our customer’s data and schedule their needs and payments without any confusion.

Explore the market searching for new customers and negotiate them to make agreement with our company.

Preparing invoices, purchase orders for customers, and follow them up regularly for delivery and collections.

General Pension and Social Security Authority - Dubai(outsourced) Jan. 2014 – Nov. 2017

Registration Officer - Auditor Database - Reach Employment Services

Duties and Responsibilities:

Registration of new companies and review their submitted documents and finalize the registration process.

Uploading and maintain all recently joined companies’ information and employees in the electronic system.

Ensure proper document control and archiving process for all documents and files of the registered entities.

Calculate and Follow up pension and contributions payments for Local UAE nationals and GCC employees.

Managing the Amendment process of the accrued pension for the government & private sector employees.

Managing the end of service benefits complete cycle from calculation process up to beneficiaries’ payment.

Running the process of calculating the cost of adding service for previous work, and buying service pension.

Following up all the funds through all GPSSA banks and employers accounts on regular and timely basis.

Maintain and review data of the joint venture companies in the Dubai pension and keep them up-to-date.

Receive the files of citizens involved in Dubai pensions and maintain their records regularly in the database.

“Empost” Domestic Express Courier - Dubai (outsourced) Jan.2013 - Dec.2013

Administration and Customer Service Officer – Reach Employment Services

Duties and Responsibilities:

Handling all customers’ calls and respond to their inquiries and concerns regarding their shipment requests.

Receive many shipments on daily basis; arrange them in order according to the reference for distribution.

Handling all the shipments to the drivers for delivery and ensure to receive the delivery notes from them.

Handling customers’ complaints and note them in addition to the applied solutions in the tracker accurately.

Prepare a daily and a monthly report with the total fiscal revenue gained through selling some products through our offices.

Abu Dhabi Immigration Department –Abu Dhabi (outsourced) Jan.2011 – Dec.2012

Project Supervisor - Reach Employment Services

Duties and Responsibilities:

Project Manager for a team of 15 emp. responsible for archiving AD Immigration transactions since 2008.

Main focal point of contact between Reach employment agency and AD Immigration project management.

Applied literally the project plan that has been agreed between the agency and AD Immigration department.

Submit regular weekly, monthly progress reports about the project for both Reach & AD Immigration Dep.

Follow up on Reach consultancy payment according to the project milestones that has already been achieved

Finalized the project successfully and managed the delivery process of all the outcomes to AD Immigration.

AL Jaber Transport & Gen. Contracting LLC, Abu Dhabi, UAE. Mar.2007 – Oct.2010

Employee Relations - Administration Officer

Duties and Responsibilities:

Providing effective and efficient Administrative Support to the employee relations teams in all its operations.

Handle day-to-day HR operations and transactions and ensure that all employees’ files are regularly updated.

Manage employment contracts and renewals, end of service, Leave queries and health insurance registration.

Maintain and update HR database “Oracle ERP- HRMS” system with all the changes in employee’s records.

Finalizing the end of service benefits’ calculations and entitlements for leaving employees and their payment.

Handling all incoming and outgoing invoices and preparing a monthly report with all these tracked invoices.

Controlling and archiving all documents related to the division and its staff by scanning soft & hard copies.

Managing employees’ daily attendance and preparing the monthly timesheets for employee payroll purposes.

Schedule all meetings, take and prepare the minutes of meeting and follow up on all the recommendations.

SKILLS PROFILE:

Communication (Oral & Written), negotiations, customer service and relationship-building professional skills.

Great knowledge in HR and Administration fields and all its procedures and its related operations and tasks.

Ability to work with deadlines and maintain confidentiality at all times under any pressure and circumstances.

TRAINING COURSES:

Diploma in Human Resources Management.

Diploma in Digital Marketing.

Microsoft Office programs course; Word, Excel, Power Point and Access.

Customer Service and Communication Skills Course.

Oracle Enterprise system internal training course.

LANGUAGES:

Arabic : Mother Tongue.

English: (Very Good in Reading, Writing and Speaking)

INTERESTS:

Traveling; meeting new people and experiencing different cultures.

Attending courses through the internet and exploring all what is new in internet world.

PERSONAL DETAILS:

Date of Birth: September, 28, 1985 Marital Status: Married

Nationality: Egyptian Visa Status : Visit Visa

Email Address: ******************@*****.*** Mobile : 009***********

REFERENCES:

All references and certificates will be available upon request.

Contact this candidate