Customer Care Sales

BOSOMPEM ALEXANDER KWABI

**************@*****.*** +233-**-***-**** +233 (0-54-434-**** P.O. Box ah 96, Achimota, Accra EXPERIENCED BANKING SPECIALIST

Skilled Banker and Business Advisor with over seven years’ experience in the Banking sector with good communication, leadership, negotiation, analytical and team-player skills. Resourceful and performance driven to accomplish assigned tasks. Possess the motivation to develop and maintain relationships with clients. Knowledgeable in credit and SME Banking; seeking to join a challenging institution to increase profits. ACHIEVEMENTS

Personal Banker:

Awarded Fidelity star performer for exceeding set targets in 2015. Managed a deposit portfolio of GH¢3,200,000. Grew a deposit portfolio of GH¢800,000 to GH¢2,700,000 within an eights’ month period. Increased an asset portfolio to GH¢400,000. Increased accounts’ opening from 1600 to approximately 2500. Exceeded PBT of GH 16,000 to GH 24,000.

Credit Analyst:

Managed a combined portfolio with value totalling GH¢1.2 million. Appraised and approved Small Business Department assets of at least GH¢50 million. Had a Portfolio at Risk (PAR) of less than 2.0% PROFESSIONAL EXPERIENCE

Fidelity Bank Ghana Limited, Accra, Ghana 2017-2020 Relationship Officer

• Generate new businesses via sales promotions. Serve as the main point of contact between clients and assigned market segments. Develop and nurture relationships with clients to ensure strategies and business objectives are achieved.

• Collaborate with Fidelity sales staff to follow up on new accounts and establish relationship with different stakeholders. Provide recommendations on products’ features and benefit changes to promote sales.

• Process SME loans and assist in growing SME assets and liabilities. Assist head of Business Banking to locate rich SME sites for business opportunities. Ensure compliance with bank procedures, policies and controls. Manage and recommend workflow changes where appropriate for greater efficiency. Fidelity Bank Ghana Limited, Accra, Ghana 2015-2017 Personal Banker

• Prepared detailed analysis and credit proposals for approval by the Credit Committee. Arranged and led discussions with SME clients to finalize the preparation of credit proposals and credit reviews.

• Liaised with the Head Office and ensured that clients’ requests and transactions were met timely. Filed call plans, call reports, financial statements and other relevant documents of customers.

• Monitored and evaluated credit exposures. Ensured the recovery of all overdue and delinquent credit facilities. Liaised with the legal Department to ensure documentations pertaining to corporate credits were properly filed, documented and perfected.

• Performed analysis and presented proposals on all credit exposures that required restructuring. Provided technical advice and financial literacy to ensure continual relationship with clients. ProCredit Savings and Loans Company, Accra, Ghana 2013-2015 Client Service Officer

• Opened accounts and sold the banks products and services. Accepted deposits and issued withdrawals. Managed clients to operate accounts. Educated clients on the loan process. Served as a cashier and ensured dormant accounts under my purview were active accounts. Offered clients with appropriate products.

ADDITIONAL WORK EXPERIENCE

Accra Academy, Accra, Ghana 2011 – 2012

Economics Tutor (National Service Personnel)

• Prepared lesson notes for various classes. Prepared examination questions for students and supervised students during inter-college competitions. Delivered a completed syllabus within the academic calendar.

Mathematics Students Association, Accra, Ghana 2009 – 2011 Publicity Executive, Planning/Organizing Executive

• Marketed the Association’s program and activities to students. Planned and organized educational programs for members that yielded financial rewards. Data Bank Universal Economic School, Accra, Ghana 2009 – 2011 Financial Outreach Director

• Oversaw programs and wrote meeting notes; advertised the club to students. EDUCATION & CREDENTIALS

Kwame Nkrumah University of Science and Technology 2017-2018

(KNUST), Kumasi, Ghana

MSc Economics (Finance, Money and Banking)

Chartered Institute of Credit Management (CICMG) 2014 Accra, Ghana

Chartered Credit Professional

University of Cape Coast, Cape Coast, Ghana 2007 – 2011 Bachelor of Science (Mathematics with Economics )

Accra Academy, Accra, Ghana 2002 – 2005

Senior High School Certificate (Distinction)

TRAINING

• ProCredit Savings and Loans: 2012 – 2013

• Credit Risk and Financial Analysis: 2012 – 2013

• ProCredit Savings and Loans: 2012 – 2013

• Ratio Analysis and Investment Mathematics: 2012 – 2013

• Financial Accounting & Presentation Skills: 2012 – 2013

• Customer Care and General Banking Operations: 2012 – 2013

• Investment Training Workshop: 2010

SKILLS

• Proficient Microsoft Office Suite & ProCredit Banking Software.

• Fluent in English, Twi, Ga and Krobo, French (Basic knowledge) REFERENCE

Jeffrey Odame Yeboah Raymond Vercruysse

Head Personal Banking Branch Operations Supervisor Universal Merchant Bank Fidelity Bank Ghana

+233 (0-244-***-*** +233 (0-208-***-***

**************@*****.*** ***********@*****.***

Cecilia Twum Barima

Branch Sales and Service Manager

Fidelity Bank Ghana

+233 (0-242*******

********@**************.***

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