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M.KALPANA MEGANATHAN

Personal IDs:

************@*****.***

MOBILE: +917*********

CERTIFICATIONS:

PERSONAL DATA

Date of Birth : 27/03/1986

Gender : Female

Nationality : Indian

Languages Known:

English, Tamil

Marital Status : Married

ADDRESS

No:20/18, Kosai Street Contentment, Porur,

Chennai-600056

OBJECTIVE

Looking for a position as Business Coordinator in which my education, experience, and expertise together with my high level of motivation and interest to succeed and Can be used to make a contribution to your company objectives while at the same time to enhance my present skills.

PROFESSIONAL CERTIFICATIONS

Certified from Central Co-operative Government Bank as DATA ANALYSER (Apprentice Trainee) 2004 – 2007

Certified in Typing (Lower and Higher) with Distinction.

Certified in Professional Conversion Programmer (PCP) from CSC.

PROFESSIONAL EXPERIENCE

Worked as an Apprentice Trainee at TNSC BANK (2004-2007)

Was Senior Counselling Officer at FEDIFY TECHNOLOGY LTD

(2013 Dec to Dec 2014)

Worked as a Business IT Co-coordinator at Think Up Technology

(2015 Dec to Dec 2016)

Worked as an Executive Retail & Recruiter at Eyeopen Technologies Oracle (2017 Feb to Jan 2020)

Worked as an Retail Executive & Recruiter at Naresh I Technologies

( 2020 Feb to Feb 2021)

JOB RESPOSIBILITIES

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to inquiries

Handle and resolve complaints

Develop career services programs that will help student in exploring and planning career options.

Provide pricing and delivery information

Work with students on their needs for career development

Keep records of customer interactions and transactions

Record details of actions taken

Conduct trainings, workshops, lectures, presentations, and other events to develop career planning and employability skills for students.

Performing administrative duties

Communicate and coordinate with internal departments

Develops corporate training centre strategies and initiatives that reflect the organizations goals

Provide feedback on the efficiency of the service process

Managing a Centre & Preparing weekly or monthly reports & Attending management meetings

Handling daily calls, ad hoc responsibilities & Manages all operational activities of the training centre including staffing, facilities, and coordination with vendors

Schedules Clients by coordinating appointments.

Taking care of all backend operations

Screening and sourcing Trainer Profiles

Salary and Pay Negotiations of Trainers Selection(Social Media like LinkedIn)

Manage communication with all customers to ensure payments and evaluate all expire accounts and maintain accurate records for same.

Monitor all customer service calls, ensure completion within required timeframe, and ensure compliance to all policies and procedures.

Maintain relationships and contact all customers through telephone calls and if required with notices and provide all updates for customers and manage all clients

Sets policies and procedures for training, coaching, counseling, and career development for staff.

Initiates and coordinates goals, deadlines, and projects for their department.

Develops and implements policies and procedures to improve operations and function of the department.

Organize meeting schedules for various departments

Maintain and order necessary office equipment and supplies, as needed, Strong familiarity with office communication tools, such as Microsoft Outlook and modern phone systems Knowledge of or ability to learn to use office equipment, such as fax machines and copiers & Proven organizational skills and the ability to maintain organizational methods that others can follow Highly dependable and trustworthy

EDUCATION

MBA Markerting from Manonmaniam Sundaranar University 2016 – 2018 still pursuing.

B.com from Sridhar University 2010 -2013 with 70%.

HSC S.V.G.Hr. Sec.School Poonamallee State Board 2004 with 65%.

SSLC S.V.G.Hr.Sec.School Poonamallee State Board 2002 with 62%.

TECHNICAL SKILLS

Systems : Windows 8 / 7 / XP

Tools : MS Excel & MS Office, MS Outlook, MS - Dos, MS-Window NT

Certification : VERSANT

SKILLS & ENDORSEMENTS

Project Team and System Handling

Team Management

Banking & Document Entry

Personnel Management & Operations

Trainers Sourcing

INTERPERSONAL SKILLS

Comprehensive problem solving abilities.

Convincing Skills & Positivity.

Team Work & Active Listening

Ability to deal with people diplomatically.

Willingness to learn, Team facilitator.

Trainers Sourcing & Screening Trainers

Motivating Team

KEY ACHIEVEMENTS

Re-organized something to make it work better

Identified a problem and solved it

Come up with a new idea that improved things

Developed or implemented new procedures or systems

Worked on special projects

Received awards

Been complimented by your supervisor or co-workers

Increased revenue or sales for the company

Saved money for the company

Saved time for the company

Contributed to good customer service

Handling entire branch

Individual lead Generator

DECLARATION

I hereby declare that the above particulars furnished by me are true to the best of my knowledge.

M.KALPANA MEGANATHAN

PROFESSIONAL EXPERIENCES

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