Medical Front Desk
Resume:
LISA SACCO
Cherry Hill, New Jersey 08002
*********@*****.***
SUMMARY
Forward-thinking and friendly with distinguished ability to multitask. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Each patient is unique and needs to be treated with the utmost respect and patience. Without our patients, we have no practice.
I am skilled in different EMR programs including EClinical Works 10 and 11, Advanced MD Scheduling Program and Digichart OBGYN 9.6. I am a quick learner and can have a new system down in less that 2 weeks with proper training and the ability to be hands on. I am experienced in Excel, verifying all insurances through Navinet, Availity, United Healthcare, Humana (Tricare), Aetna Better Health, Continental Benefits and NJMMIS. I have experience supporting as many as 10 physicians in a busy medical office. I am hardworking and reliable. I am highly organized, proactive and punctual with a team-oriented mentality. SKILLS
Referral Verification HIPAA Guidelines
Front Desk Operations Records Management (coming & going) Confirmation of Demographics Insurance Verification Billing/Collection of Past Due Balances Pull Faxes and upload to providers for review EXPERIENCE
FRONT DESK MEDICAL RECEPTIONIST AND ACCOUNT RECEIVABLE CLERK 08/2020 to Current
Alliance Obgyn Consultants - Delran/Hainesport, NJ
*Answer phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
* Conduct patient intake interviews to collect medical information and insurance details.
* Compile physical and digital documents, charts and reports to meet business and patient needs.
* Greet callers with enthusiasm, answering all phone calls by second ring.
* Scheduling and follow up on patient appointments, collect and process patient payments and maintain patient files.
* Enter patient information including insurance, demographic and health history into the system to keep all records up-to-date
* Process patient payments and scan identification and insurance cards.
* Observe strict HIPAA guidelines at all times according to company policy.
* Work closely with the hospital and Maternal Fetal Medicine and ensure they have everything they need for the patient.
* Take messages from patients and promptly relay them to the appropriate staff.
* Pleasantly greet each patient and offer the desk sheet for easy sign-in. Currently, with COVID I greet the patient at the door and take their temperature and ask the appropriate questions.
* Straighten up and clean the waiting room so that it remains neat, organized and sterile.
* Inform patients of financial responsibilities prior to rendering services.
* Answer multi-line phone system and direct callers to requested personnel and departments.
* Deliver high-quality administrative and customer service to sustain patient and work flows.
* Communicate with all partners throughout practice, including physicians, nursing staff, technicians, co-workers and medical assistants.
ACCOUNT RECEIVABLE CLERK/PART TIME
*Processing accounting receivables and incoming payments in compliance with financial policies and procedures.
*Performing day to day financial transactions, including calling patients to see how they would like to pay their balances, offering easy payment plans and collecting credit card information to keep on file for easy monthly payments.
*Process monthly payments and email patient a receipt with the approval code and remaining balance due.
*Advise the patient to contact their insurance company to update Coordination of Benefits so the unpaid claim can get paid, where applicable.
*Daily follow up, including making sure we have a correct mailing address, telephone number and email on file.
FRONT DESK MEDICAL RECEPTIONIST 05/2014 to 7/2020 Cherry Hill OBGYN - Mount Laurel, Turnersville and Hammonton, New Jersey
*Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
* Conducted patient intake interviews to collect medical information and insurance details.
* Compiled physical and digital documents, charts and reports to meet business and patient needs.
* Greeted callers with enthusiasm, answering all phone calls by second ring.
* Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
* Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
* Processed patient payments and scanned identification and insurance cards.
* Observed strict HIPAA guidelines at all times according to company policy.
* Took messages from patients and promptly relayed them to the appropriate staff.
* Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
* Straightened up the waiting room so that it remained neat and organized.
* Informed patients of financial responsibilities prior to rendering services.
* Answered multi-line phone system and directed callers to requested personnel and departments.
* Delivered high-quality administrative and customer service to sustain patient and work flows.
* Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
EDUCATION AND TRAINING
Cherry Hill High School West - Cherry Hill, New Jersey (1988 High School Graduate) I was recruited by the law firm of Wolf, Block Schorr and Solis-Cohen to start working after graduation.
REFERENCES
Lisa Socha, Billing Manager
CHOBGYN
Mt. Laurel, NJ 08054
856-***-**** (cell)
Doreen Brunkel, Surgical Scheduler
CHOBGYN
Mt. Laurel, NJ 08054
856-***-**** (cell)
Caitlyn Schranz, MSN
CH OBGYN
302-***-**** (cell)
Cheryl Marks
Former Co-worker @ CHOBGYN
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