Manager Customer Service
Resume:
CURRICULUM VITAE
OF
GERALDINE ASTRID ANFIELD
CURRICULUM VITAE OF GERALDINE ASTRID ANFIELD
PERSONAL DETAILS:
Surname Anfield
Name Geraldine Astrid
ID Number 770**********
Gender Female
Marital Status Divorced
Dependants 4
Contact Numbers 068-***-**** / 072-***-****
Email address *********.*******@*****.***
Nationality South African
Languages English & Afrikaans
Physical Address 7716 Ijankomo Avenue
Windmill Park
Boksburg
1452
EDUCATIONAL INFORMATION:
High School Oosrand Secondary
Highest Grade Grade 12 (1994)
Subjects English, Afrikaans
Biology, Economics
Business Economics,History
SKILLS & TRAINING:
Microsoft Office: MS Word, Excel, Outlook, Power Point, Internet.
Intensive ability to operate a computer as well as being competent in the use of Spread sheets, Word Processing & Emails
Pastel Sage
EMPLOYMENT HISTORY:
Bex Express of SA
In-House systems: Freightware, Trans Track, Insight, Maximiser
Creditors Manager (International and Domestic)
-Processing all creditors invoices;
-Requesting all supporting documents from creditors suppliers;
-Preparation for payment of creditors invoices;
-Accurate balancing of invoices to different bran
-Processing of credit notes from contractors;
-Reconciliation of all accounts;
-Contacting agents with overdue accounts via email and telephonically;
-Preparing Foreign Exchange Documents for Bank Processing;
-Capturing all invoices on Pastel;
-Clearing creditors ageing analysis;
Period: 01 August 2015 - 31 August 2020
Customer Services Manager
-Customer Service;
-Working with subordinates;
-Follow up on with third party agents on deliveries /service failures;
-Upholding service levels with all third party agents;
-Extracting service report of in-house system;
-Booking collections/normal, same-day, reverse and International
-Sales support
-Quarterly performance appraisals
Period: 01 June 2012 – 31 July 2015
Pod Manager
-Overseeing a department of 9 staff;
-Checking and following up on weekly outstanding pod reports;
-Follow up on queries from clients/agents;
-Pull system reports and check that all pod are captured and imaged;
-Quarterly performance appraisals;
-Assist staff where ever required;
Period: 01 May 2010 – 30 May 2012
International CS. Supervisor
-Checking all creditors Intl. invoices;
-Requesting all supporting documents from creditors suppliers;
-Preparation for payment of creditors invoices;
-Accurate balancing of invoices to different branches;
-Processing of credit notes from contractors;
-Reconciliation of all accounts;
-Preparing Foreign Exchange Documents for Bank Processing;
-Clearing creditors Age analysis;
-Daily report for Clients on outstanding costings;
-Debit and Credit Notes;
-Air, Sea and Road freight, Remail,Quotations;
-Waybill Costings, Special costing for waybills over 10kg;
Period: 01 April 2006 – 30 April 2010
Credit Control
-Phoning clients for payments due and outstanding monies;
-Sending out monthly copies of invoices and statements;
-Liaising with branches resolving queries;
-Monthly recons;
-Debit and credit notes;
-Sending copies of pods to clients;
Period: 01 February 2006- 31 March 2006
Nedcor Merchant Administrator
-Capturing all new contracts
-Updating and liaising with other branch and merchants
-Resolving of queries and logging queries to relevant departments
-Q.A on all capturing in the department
In-House systems: Call tracking, Right fax, Health on call, Powerterm Oracle
MX Health Customer Service Consultant
-Benefit confirmation, reservation of medical aid funds on benefit bookings
-Specialist queries
-Hospital, Auxillary and GP Claims
-Short payments to providers/members
-Provider cheque runs
-Medical advisory decisions
-Membership enquiries
-Account payments
-Call tracking queries to relevant departments
ROWAN ANGEL (SPECTRAMED) Broker Liaison Officer
-Updating all changes to members portfolio
-Call centre queries for new business clients and brokers
-Liaising with Debtors,
-Broker Liaison, direct interaction with Brokers
-New business, underwriting decisions, submissions of applications
-Quotes
-Updating Brokers on changes in medical legislation
-Distribution on new applications
-Benefit brochures, Call centre
-Queries on pending applications, general membership queries, amendment queries
-Meeting with Clients and Brokers
-Investigating Duplicate and re-applications (Fraud)
-Drawing up of weekly excel schedules
ACSA Information Assistant
-Direct liaison with clients
-General announcements
-Boarding calls
-Call centre queries
-Flight information
REFERANCES:
Company Name Bex Express SA
Contact Person Marla Munien (Creditors Manager)
Contact No. 011-***-****
Period 01 February 2006 – 31 August 2020
Reason for leaving Career Prospects
Company Name Nedcor
Contact Person Angela Martin (Department Manager)
Contact No. 011-***-****
Period 14 April 2005 – 31 January 2006 (Contract position left for a permanent post)
Company Name MX Health
Contact Person Ruful Louw (Department Supervisor)
Contact No. 083-***-****
Period 16 August 2004 –03 March2005 (Contract Expired)
Company Name Rowan Angel (Spectramed)
Contact Person N’tasja Melvin (Manager)
Contact No. 011-***-****
Period 15 March 2001 – 31 July 2004 Resigned
Company Name ACSA Airports Company South Africa
Contact Person Felicia Brown
Contact No. 011-***-****
Period 16 December 2000 – 14 March 2001 (Contract Expired)
Company Name PSG Anchor Life
Contact Person Wayne Dean
Contact No. 083-***-****
Period 01 June 1999 – 15 December 2000 (Retrenched)
My personal opinion of myself.
I am a determined hard worker.
I always take pride in my work and always give my best to achieve the best results.
I am friendly, courteous and well mannered. Coupled with these qualities is the dedicated way in which I fulfil my duties.
I always play a very active role in assisting beyond my own duties to help others.
I am reliable and responsible in fulfilling my duties. I am a person who can be relied upon and trusted always to give my best.
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