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Manager Customer Service

Johannesburg, Gauteng, South Africa
March 31, 2021

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Surname Anfield

Name Geraldine Astrid

ID Number 770**********

Gender Female

Marital Status Divorced

Dependants 4

Contact Numbers 068-***-**** / 072-***-****

Email address

Nationality South African

Languages English & Afrikaans

Physical Address 7716 Ijankomo Avenue

Windmill Park




High School Oosrand Secondary

Highest Grade Grade 12 (1994)

Subjects English, Afrikaans

Biology, Economics

Business Economics,History


Microsoft Office: MS Word, Excel, Outlook, Power Point, Internet.

Intensive ability to operate a computer as well as being competent in the use of Spread sheets, Word Processing & Emails

Pastel Sage


Bex Express of SA

In-House systems: Freightware, Trans Track, Insight, Maximiser

Creditors Manager (International and Domestic)

-Processing all creditors invoices;

-Requesting all supporting documents from creditors suppliers;

-Preparation for payment of creditors invoices;

-Accurate balancing of invoices to different bran

-Processing of credit notes from contractors;

-Reconciliation of all accounts;

-Contacting agents with overdue accounts via email and telephonically;

-Preparing Foreign Exchange Documents for Bank Processing;

-Capturing all invoices on Pastel;

-Clearing creditors ageing analysis;

Period: 01 August 2015 - 31 August 2020

Customer Services Manager

-Customer Service;

-Working with subordinates;

-Follow up on with third party agents on deliveries /service failures;

-Upholding service levels with all third party agents;

-Extracting service report of in-house system;

-Booking collections/normal, same-day, reverse and International

-Sales support

-Quarterly performance appraisals

Period: 01 June 2012 – 31 July 2015

Pod Manager

-Overseeing a department of 9 staff;

-Checking and following up on weekly outstanding pod reports;

-Follow up on queries from clients/agents;

-Pull system reports and check that all pod are captured and imaged;

-Quarterly performance appraisals;

-Assist staff where ever required;

Period: 01 May 2010 – 30 May 2012

International CS. Supervisor

-Checking all creditors Intl. invoices;

-Requesting all supporting documents from creditors suppliers;

-Preparation for payment of creditors invoices;

-Accurate balancing of invoices to different branches;

-Processing of credit notes from contractors;

-Reconciliation of all accounts;

-Preparing Foreign Exchange Documents for Bank Processing;

-Clearing creditors Age analysis;

-Daily report for Clients on outstanding costings;

-Debit and Credit Notes;

-Air, Sea and Road freight, Remail,Quotations;

-Waybill Costings, Special costing for waybills over 10kg;

Period: 01 April 2006 – 30 April 2010

Credit Control

-Phoning clients for payments due and outstanding monies;

-Sending out monthly copies of invoices and statements;

-Liaising with branches resolving queries;

-Monthly recons;

-Debit and credit notes;

-Sending copies of pods to clients;

Period: 01 February 2006- 31 March 2006

Nedcor Merchant Administrator

-Capturing all new contracts

-Updating and liaising with other branch and merchants

-Resolving of queries and logging queries to relevant departments

-Q.A on all capturing in the department

In-House systems: Call tracking, Right fax, Health on call, Powerterm Oracle

MX Health Customer Service Consultant

-Benefit confirmation, reservation of medical aid funds on benefit bookings

-Specialist queries

-Hospital, Auxillary and GP Claims

-Short payments to providers/members

-Provider cheque runs

-Medical advisory decisions

-Membership enquiries

-Account payments

-Call tracking queries to relevant departments

ROWAN ANGEL (SPECTRAMED) Broker Liaison Officer

-Updating all changes to members portfolio

-Call centre queries for new business clients and brokers

-Liaising with Debtors,

-Broker Liaison, direct interaction with Brokers

-New business, underwriting decisions, submissions of applications


-Updating Brokers on changes in medical legislation

-Distribution on new applications

-Benefit brochures, Call centre

-Queries on pending applications, general membership queries, amendment queries

-Meeting with Clients and Brokers

-Investigating Duplicate and re-applications (Fraud)

-Drawing up of weekly excel schedules

ACSA Information Assistant

-Direct liaison with clients

-General announcements

-Boarding calls

-Call centre queries

-Flight information


Company Name Bex Express SA

Contact Person Marla Munien (Creditors Manager)

Contact No. 011-***-****

Period 01 February 2006 – 31 August 2020

Reason for leaving Career Prospects

Company Name Nedcor

Contact Person Angela Martin (Department Manager)

Contact No. 011-***-****

Period 14 April 2005 – 31 January 2006 (Contract position left for a permanent post)

Company Name MX Health

Contact Person Ruful Louw (Department Supervisor)

Contact No. 083-***-****

Period 16 August 2004 –03 March2005 (Contract Expired)

Company Name Rowan Angel (Spectramed)

Contact Person N’tasja Melvin (Manager)

Contact No. 011-***-****

Period 15 March 2001 – 31 July 2004 Resigned

Company Name ACSA Airports Company South Africa

Contact Person Felicia Brown

Contact No. 011-***-****

Period 16 December 2000 – 14 March 2001 (Contract Expired)

Company Name PSG Anchor Life

Contact Person Wayne Dean

Contact No. 083-***-****

Period 01 June 1999 – 15 December 2000 (Retrenched)

My personal opinion of myself.

I am a determined hard worker.

I always take pride in my work and always give my best to achieve the best results.

I am friendly, courteous and well mannered. Coupled with these qualities is the dedicated way in which I fulfil my duties.

I always play a very active role in assisting beyond my own duties to help others.

I am reliable and responsible in fulfilling my duties. I am a person who can be relied upon and trusted always to give my best.

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