Customer service support, Holiday Representative

Curriculum Vitae

Mgr. Margita Drozdeková

Čadca-Horelica 319 02201 Čadca, Slovak Republic

tél: 004**-***-***-***

émail: *.**********@*****.***

WORK EXPERIENCE

Summer season 2020 Holiday Representative, TIP TRAVEL (destination: Cyprus)

Summer season 2018, 2019 Holiday Representative, TIP TRAVEL (destination: Corfu):

meeting guests at the airport

escorting guests to their accommodation

organising and hosting welcome meetings (sometimes for up to 200 people)

selling and organising excursions and other activities

selling car hire and other services

responding to clients' queries (this may involve being on duty for set times each day)

handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths

dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions

resolving any conflict with or between clients

establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies

maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions

accompanying customers on excursions and acting as a guide

11/2017–2021 Customer service representative, TGD k.s., Bratislava (Slovakia)

help to French, English, Czech and Slovak speaking customers with ski hire and ski lessons bookings on online booking platform Alpinresorts.com via phone, emails and chat (using Zendesk and Slack), bookings, changes, transfers of bookings, cancellations, advise

communication with the ski schools and ski shops partners

creating and updating shops, schools, price lists, translations on the website

6/2017- 9/2017- Food and beverage server, KINGS DOMINION, Virginia – work &travel

6/2016- 6/2017- Waitress, THE TASTE WINEBAR, Bratislava

1/ 2015- 8/ 2015: Customer service support, CCC Competence Call Centre, Bratislava

2012 - 2014: Waitress, Primi River Lounge and Harley Saloon, Bratislava

EDUCATION AND TRAINING

2015- 2017: University Comenius, Bratislava, Master of romance languages and cultures

2012- 2015: University Comenius, Bratislava, Bachelor of French language and culture

2009- 2012: High school J. M. Urban, Čadca (Slovakia)

2000- 2009: Primary school Čadca- Horelica (Slovakia)

ADDITIONAL EDUCATION

9/2018- 02/2019: University of Economics, Bratislava (tour manager, tour guide, representative)

9/ 2015- 1/ 2016: University of the French West Indies and Guiana, Schoelcher- Martinique (erasmus)

9/ 2013- 1/ 2014: University Blaise Pascal, Clermont-Ferrand (erasmus)

2000- 2009: Art school M. R. Štefánik (painting, playing piano)

2000- 2012: Art school M. R. Štefánik (singing)

LANGUAGES

Slovak, Czech: native speaker

French: C1

English: C1

Spanish: A1

Greek: basics

QUALITIES

responsible, quick to learn, patient, ambitious, friendly, purposeful, skilled in communication based on work with people (waitress, customer service support, representative)

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