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Sales Social Media

Location:
Cairo, Cairo Governorate, Egypt
Salary:
12000
Posted:
March 31, 2021

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Resume:

Focused Sales Manager with

proven record of outperforming

sales objectives, exceeding

service standards and outpacing

performance goals. Solid Tourism

background with in-depth

knowledge of related practices

and market fluctuations.

Motivated, team-oriented and

enthusiastic about using skills to

boost sales and support company

success.

PHONE: +2-010*-*-***-**

EMAIL: adla0w@r.postjobfree.com

Date of Birth: 01/Oct./1990

Gender: Male

Marital Status: Married

Military status: Completed

Arabic: Mother Tongue

English: Fluent

French: Fluent

German: Basic

After Sales Supervisor

JUN 2020 (Current Job)

Managing the Aftersales Warehouse (Schedules – Payroll)

Managing 40+ Employees / 5 Teams to ensure best results of the whole Department

Auditing on the quality check process done by the employees Sales & Recovery Team Manager

APR 2015 – MAY 2020 (5 years)

Expanded company customer base and cemented market presence by implementing strategic sales plans.

Built strong team by recruiting and developing top sales talent.

Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.

Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.

Set ambitious sales goals and motivated strong performance to keep team growing effectively.

Leveraged proven sales methods to increase revenue by 34% and surpass sales objectives by 16%.

Initiated effective sales techniques and drove product sales to over

$320k in 6 months.

Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.

Updated sales strategies and marketing channels to increase overall profitability by 23%.

Senior Travel Consultant

JAN 2014 – MAR 2015 (1 Year & 3 months)

Responded to customer requests, offering excellent support and tailored recommendations to address needs via multiple customer Bachelor Degree

Cairo University

Faculty of Arts & Literature

French Language Dept.

2007 – 2011

High School Degree

Lycée Français De Haram

1994 – 2007

Amadeus Expert

MS Office

Team Management

Strong decision maker

Complex problem solver

Targets Hunter

Innovative

Service-focused

Great tone of voice

Self-Motivated

contact ways (Phone - Email - Online Chat - Social Media channels - Face to face meetings) in 3 different languages (Arabic - English & French)

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Exceeded sales goals by 21% to increase revenue and facilitate selling of products and services.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

4 times annual best customer satisfaction and top seller achiever.

(Expedia France, Italy & Spain Account)

Workforce Real Time Analyst

MAY 2012 – OCT 2012 (4 Months)

Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.

Supervising Agents daily attendance record, consistently arriving to work on time.

Developing innovative tools to get immediate reports on all agents activities during their shifts

Adjusting the Skills of the entire account's agents

(Expedia France Account)

Customer Support Agent

FEB 2011 – APR 2012 (1 Year & 2 months)

Responded to customer requests, offering excellent support and tailored recommendations to address needs via multiple customer contact way (Phone - Email) in 2 different languages (English & French)

Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Dealing with Airline companies and Hotels all over the world to ensure best customer experience to our customers.

Investigated and resolved customer inquiries and complaints quickly.

(Vidéotron Account)

Customer Service Representative

MAR 2010 – MAY 2010

Educated customers on promotions to enhance sales.

Responded to customer requests for products, services and company information.

Answered customer telephone calls promptly to avoid on-hold wait times.

Data Entry Agent

DEC 2009 – FEB 2010

Reviewed and updated client correspondence files and [Type] database information to maintain accurate records.

Entered numerical data into databases with speed and accuracy using 10-key pad.



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