Focused Sales Manager with
proven record of outperforming
sales objectives, exceeding
service standards and outpacing
performance goals. Solid Tourism
background with in-depth
knowledge of related practices
and market fluctuations.
Motivated, team-oriented and
enthusiastic about using skills to
boost sales and support company
Date of Birth: 01/Oct./1990
Marital Status: Married
Military status: Completed
Arabic: Mother Tongue
After Sales Supervisor
JUN 2020 (Current Job)
Managing the Aftersales Warehouse (Schedules – Payroll)
Managing 40+ Employees / 5 Teams to ensure best results of the whole Department
Auditing on the quality check process done by the employees Sales & Recovery Team Manager
APR 2015 – MAY 2020 (5 years)
Expanded company customer base and cemented market presence by implementing strategic sales plans.
Built strong team by recruiting and developing top sales talent.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Leveraged proven sales methods to increase revenue by 34% and surpass sales objectives by 16%.
Initiated effective sales techniques and drove product sales to over
$320k in 6 months.
Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
Updated sales strategies and marketing channels to increase overall profitability by 23%.
Senior Travel Consultant
JAN 2014 – MAR 2015 (1 Year & 3 months)
Responded to customer requests, offering excellent support and tailored recommendations to address needs via multiple customer Bachelor Degree
Faculty of Arts & Literature
French Language Dept.
2007 – 2011
High School Degree
Lycée Français De Haram
1994 – 2007
Strong decision maker
Complex problem solver
Great tone of voice
contact ways (Phone - Email - Online Chat - Social Media channels - Face to face meetings) in 3 different languages (Arabic - English & French)
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Exceeded sales goals by 21% to increase revenue and facilitate selling of products and services.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
4 times annual best customer satisfaction and top seller achiever.
(Expedia France, Italy & Spain Account)
Workforce Real Time Analyst
MAY 2012 – OCT 2012 (4 Months)
Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
Supervising Agents daily attendance record, consistently arriving to work on time.
Developing innovative tools to get immediate reports on all agents activities during their shifts
Adjusting the Skills of the entire account's agents
(Expedia France Account)
Customer Support Agent
FEB 2011 – APR 2012 (1 Year & 2 months)
Responded to customer requests, offering excellent support and tailored recommendations to address needs via multiple customer contact way (Phone - Email) in 2 different languages (English & French)
Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Dealing with Airline companies and Hotels all over the world to ensure best customer experience to our customers.
Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
MAR 2010 – MAY 2010
Educated customers on promotions to enhance sales.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Agent
DEC 2009 – FEB 2010
Reviewed and updated client correspondence files and [Type] database information to maintain accurate records.
Entered numerical data into databases with speed and accuracy using 10-key pad.