Civil Engineering Service Representative

Ramalakshmi S

**/** * ****** **** Lakshmipuram Chrompet

Chennai - 600044 Tamil Nadu

Mobile: +919*********

Email: ***********@*****.***

About Myself

An entry-level engineer with 5 months of experiences as a Customer Service Representative.

Profile Summary

An innovative and resourceful fresher having a Bachelor of Engineering degree in Civil engineering stream, high problem-solving skills and analytical skills, excellent written and communication skills. An expert in making plans of various civil works.

Education

Bachelor of Engineering - Civil Engineering Department (List of Electives)

Construction Planning and Scheduling

Traffic Engineering and Management

Prefabricated Structures

Repair and Rehabilitation of Structures

Sri Venkateswara College of Completed, April 2018

Engineering, Chennai, Tamil Nadu Marks 6.87 [CGPA]

Higher Secondary School (Group: Computer Science)

MBN Government Girls Higher Completed, March 2014

Secondary School, Chennai, Tamil Nadu Marks 91.75 %

Secondary School Education

MBN Government Girls Higher Completed, April 2012

Secondary School, Chennai, Tamil Nadu Marks 92.6 %

Computer Proficiency

Software Packages:

Auto Cad 2016 (Advanced)

3D Max (Beginner)

MS Office Applications: Word, Excel, Power-point (Advanced)

Languages Proficiency

To Read, Write & Speak: English & Tamil.

Academic Achievements

Completed a project on “Experimental Study on Flexural Behaviour of Partially Replaced Concrete with Prosopis Juliflora (Seemai Karuvel in Tamil) Ash”.

Completed a design project on “Design & Analysis of Retaining Wall”.

Attended Seminars, Workshops and Survey Camp conducted in college.

Went industrial visits to Water Treatment Plant, and Residential Plot in Chennai.

Work Experience

Customer Service Representative: Domestic Non-Voice Process /Amazon (Client)

Sutherland Global Service Pvt Ltd Joined, August 2019

Chennai, Tamil Nadu Experience: 5 months

Work Achievements

Completed training on the domestic chat process.

Assisted in improving organizational productivity with good convincing skill, and with customer-friendly attitude.

Improved my communication skills by answering/responding to the chats for customers.

Enjoyed playing the role as a Guide/Councilor in the name of Customer Service Agent.

Personal Details

Father’s Name: Mr Shanmugavel Marital Status: Single

Birthday: January 03, 1997 Nationality: Indian

Gender: Female

Declaration

I, Ramalakshmi S, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

RAMA LAKSHMI S Place: Chennai, Tamil Nadu

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