Hotel management

DIPANKAR BORDOLOI

Silversea cruises Contact Details: +917*********

# Email: ***********@*****.***

EXECUTIVE SUMMARY

•Result oriented F&B Professional with more than four years of experience in F&B Service.

•WSET Level 1 from the Wine & Spirit Education Trust (WSET), Spinneys.

•Excellent interpersonal, communication and organizational skills.

•Person having clear vision of my own future objectives and self-discipline to achieve organizational goals.

•Excellent attention to detail and high multi tasking capability.

•Self motivated and flexible to work with negligible supervision.

•Able to meet deadlines along with working under pressure.

•Highly motivated by professional and personal role challenges and demands.

OBJECTIVE

To be part of an organization which provides an environment where I can utilize my talent gained through study and experience, develop leadership and enhance creativity, thereby leading to professional, personal and organizational growth.

PROFESSIONAL EXPERIENCE SUMMARY

Employer

Silversea cruises

Position

Restaurant Waiter

Duration

Mar 2017- till date

The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE

•Team Leader(CAPTAIN)

• Nov 2014 –mar 2017

Grand Hyatt Mumbai, INDIA

• Team leader

• Feb 2013 – Oct 2014

Taj Krishna, Hyderabad, INDIA

•F&B Bar Waiter

• April 2012– Jan 2013

Swissotel, Kolkata, INDIA

•Intern

• Apr 2011 – Dec 2011

EDUCATIONAL SUMMARY

QUALIFICATIONS

SUBJECT

INSTITUTE/ SCHOOL

BOARD/ UNIVERSITY

Year Of Passing

Post Graduation

Hospitality and Hotel Administration

SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT

(SBIHM KOLKATA

PTU (Punjab Technical University for Hotel Management & Catering Technology) (Ministry of Tourism) GOVT. OF INDIA

B.Sc. (Bachelor of Science)and PG

Hospitality and Hotel Administration

SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT

(SBIHM KOLKATA)

PTU (Punjab Technical University for Hotel Management & Catering Technology) (Ministry of Tourism) GOVT. OF INDIA

2010-13

Secondary School Certificate

ARTS

NOWGAON COLLAGE,NAGOAN, INDIA

A.H.S.E.C (Assam Higher Secondary Education Council)

2010

Higher School Certificate

All subjects

St. Thomas English School, Kathiatoli, Assam.

A.H.S.E.S ( Assam Higher Secondary Education Council)

2008

ACTIVITIES AND RESPONSIBILITIES

THE WESTIN ABU DHABI GOLF RESORT & SPA, (STARWOOD WORLDWIDAbu Dhabi, UAE, www.westinabudhabigolfresort.com

The Westin Abu Dhabi Golf Resort & Spa is the hospitality heart of the Abu Dhabi Golf Club - a 27-hole championship course, home to the PGA European Tour Abu Dhabi Golf Championship. From the hotel, a short drive takes you to the premier attractions in Abu Dhabi such as the Yas Island Circuit, Ferrari World and the grand Sheikh Zayed Mosque.

DUTIES & RESPONSIBILITIES:

•Lead and supervise each shift for the Fairways All day dinning of the hotel – The Fairways of Westin, also hosting award winning Bubbalicious after brunch party, fast becoming trendiest, liveliest, and most interactive top brunch in the Capital.

•To implement the consistent delivery of superior customer service through the Customer Service Program.

•To ensure that the department creates a professional impression to customers and team members.

•To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.

•Inspect the Restaurant prior to each service and ensure that guest specification and service standards are met at all times, i.e. cleanliness, preparation of mis-en-place, bulletin board and appearance of personnel.

•To hold daily pre service briefings with the team to review the daily operation, and discuss past performances that can be improved under the guidelines standards set for the Restaurant.

•Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

•Staff roistering in order to keep the department properly manned at all times.

•Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.

•To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail.

•To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.

•Develop equipment maintenance schedules and arrange for repairs.

•Work closely with other team members to ensure excellent service is provided to all customers.

•To keep all department team members’ sales focused.

•To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.

•To follow up and conduct on the job training regularly with documented records sent to the Training Manager on a monthly basis.

•To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.

•To continuously coach and counsel colleagues.

•Analyze other operational challenges, such as theft and wastage, and establish procedures to alleviate these problems.

GRAND HYATT MUMBAI:

MUMBAI, INDIA, www.grandhyatt-mumbai.com

Grand Hyatt (A Luxury Collection Hotel), luxury offering 401 luxurious rooms and apartments with 10 Restaurants and Bars. And the hotel is located in the heart of the city. And it has the largest capacity banquette in the Mumbai city.

DUTIES & RESPONSIBILITIES:

•Excelled performance as a leading associate for the sports Bar.

•Maintain high standards of customer service during high-volume, fast-paced operations.

•Schedule dining reservations, group reservations, arrange parties or arrangements for diners.

•Perform day to day financial activities, as cash handling and cashiering etc.

•Purchase or requisition of supplies necessary to ensure a smooth and quality operation.

•Develop equipment maintenance schedules and arrange for repairs and their maintenance.

•Resolving the guests’ complaints with regards to food and beverage service and preparing CFF (Customer Feedback Form) for the same.

•Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

•Interact with guests to obtain feedback on quality of service and food in outlet.

•Specify workstation requirements and equipment arrangements.

•Promote the company and its services generally and tending to all the guests needs.

•Acting shift in charge on daily basis and direct in charge for the equipments and beverage inventory.

•Supervise as well as coordinate the activities of dining personnel to provide fast courteous service.

•Follow correct health and safety procedures to ensure welfare of both staff as well as guests.

•Training of associates in compliance to service, sanitation and safety procedures.

•To assist in preparation, presentation and recording of trainings sessions.

•To be fully aware of and strictly adhere to Fire, Bomb and Health and Safety procedures.

TAJ KRISHNA HYDERABAD (TAJ GROUPS OF HOTELS):

Hyderabad, India, www.tajkrishna.com/hyderabad

Taj Krishna, this hotel features incredible views matched only by extraordinary service. The hotel features expert preparations of fine Indian and international cuisines at Encounter, where every meal is handcrafted. Gorgeous views surround as you enjoy the beauty of the open Session Bar.

DUTIES & RESPONSIBILITIES:

•Prepare the Bar area ready for the service.

•Tending to all the needs of the guests and maintaining the quality of service given.

•Handling the table reservations, walk-ins, direct guests to their tables, presenting menus, suggesting dishes, assisting in drinks selection, informing customers about food preparation details, and communicating specific customer needs to the bartender and chef.

•Requisition of supplies necessary to ensure a smooth and quality operation.

•Direct in charge of inventory for the beverage and the equipments.

•Following correct health & safety procedures to ensure welfare of both staff and guests.

•Compile and balance cash receipts at the end of the day and doing cashiering for the outlet.

TRAININGS & ACHIEVEMENTS

•WSET Level 1 Award in Wines from the Wine & Spirit Education Trust (WSET).

•Departmental trainer at The Westin Abu Dhabi Golf Resort & Spa.

•Basic Food Hygiene training.

•Nominated Employee of the month from F&B at The Westin Abu Dhabi Golf Resort & spa, UAE.

•Employee of the month from F&B at Taj Krishna, India.

•Honed skills by attending various outbound events in the field of hotel hospitality management.

•Mastered the POS software like MICROS system for automated order taking and transactions.

•Active participant in the schools events and various other competitions.

COMPUTER SKILL

•Operating Systems

•Windows Vista, Windows XP, Windows 7, Windows 8, Mac OS Yosemite etc.

•Office Management Tools

•MS Word, MS Excel, MS Power Point, Internet, etc.

PERSONAL DETAILS

Gender

MALE

Nationality

INDIAN

Date of Birth

31-12-1992

Marital Status

Unmarried

Height

179cms

Visa status

C1D

Language Proficiency

English and Hindi

Passport Number

M0928483

REFERENCES AVAILABLE UPON REQUEST

I HERE BY CERTIFY THAT ALL INFORMATION PROVIDED IS ACCURATE AND UPDATED TO THE BEST OF MY KNOWLEDGE.

PLACE- ASSAM, NAGAON,INDIA DIPANKAR BORDOLOI

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