Shawn M. Maloney

602-***-****

adl9v8@r.postjobfree.com

Summary of Qualifications

●10 + years of customer service, provided personal care to all encountered

●Contributed helping hand when needed and recognized for being available for those that were less experienced

●Proficient in Microsoft office programs including Word, Excel, and Power point

●BLS certified, Level One fingerprint card

●15+ Phlebotomy skills

WORK EXPERIENCE

Remx-Temp Agency (Mckeeson)

Patient Assistance Program Representative

(Amgen Safety Net Foundation)

Scottsdale, Az

October 2020- Present

●Responsible for determining the status of customer sorders, resolving customer issues and scheduling repair calls.

●Work with high sense of urgency that is critical to resolving customer needs timely.

●Follows correct procedures and compliance guidelines.

●Researches and processes credit to customers for stocked returns, damages, and other issues.

Cigna

Eligibility Representative, Patient Access Representative, Phoenix, AZ December 2019-July 2020

As an Eligibility Representative, Patient Access, Accredo, you’ll be part of a dedicated team which helps our specialty pharmacy patients coordinate their medication needs and pharmacy insurance coverage for complex medical conditions such as HIV, rheumatoid arthritis and cancer. This role is on the front lines with patients and doctors offices, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

• Help patients get the medication they need. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively. You’ll coordinate and ensure services are covered under insurance coverage and talk to patients about their deductibles, co-payments, and authorizations.

• Interact directly with healthcare providers. You’ll research issues on benefits coverage with pharmacist and doctors’ office and provide guidance to our patients about medication coverage.

• Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

Correctional Health Technician, MCSO, Phoenix June 2018-November 2019

●Conduct vitals signs, EKG, Phlebotomy, Tb testing/reading, assist Registered nurses with inmate information and situations, assist PA with procedures and needs

Sitter, MCSO, Medical Staffing Network, Phoenix AZ October 2018 to June 2019

●Provide constant observation for safety of inmate in distress

Express Examiners, Office Assistant, Tarzana CA July 2006 to Present

●Served as central contact to provide personal care to clients

●Effectively organized office area and made sure proper office orders were made

●Assisted with light bookkeeping using Microsoft Office and Outlook programs

●Conduct data and clinical retrieval from clients applying for Life Insurance policies

Corporate Job Bank, Medical Assistant, Tempe, AZ March 2013 to July 2013

●Provide accurate vital signs for patient

●Collect successful health history information for the medical provider

●Pharmacy phone calls for medication, assist with monitoring of pain medication, provided urinalysis

●Call for referrals and resources for patients with additional needs

American Red Cross, Medical Assistant, Pomona, California December 2002 to August 2011

●Acquired proper Donor Registration, accurate vital signs

●Ensure proper compliance of OSHA, HIPPA and patient safely while successfully completing blood donation via phlebotomy

●Successfully prepared, labeled and packed donor products

●Obtained new donor recruitments

●Provided continued donor aftercare as needed

●Involved in Union affairs, contract negotiation, staff concerns

Education

Associates of Arts, Glendale Community College, Glendale, Arizona May 2021 (expected)

●Transfer to Nursing Program upon completion

Medical Assistant Certificate, Bryman College, Reseda, California January 2000

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