Project Manager Program

CHRISTOPHER M. HOAGLAND

813-***-**** adl9tn@r.postjobfree.com

Delivering High Quality Results Through Integrity and Teamwork High energy, results driven, military veteran with a secret security clearance and an extensive background driving leadership, direction, and oversight of project and program management focused on eliminating time wasted, increasing earned value, enhancing customer experience, stakeholder satisfaction, identifying challenges early and implementing creative solutions often. Significant history drawing on cross-industry experience and sustainable strategies realizing business objectives and change management. 15+ years of expertise in building high-performance cross-functional teams, developing executive level and customer relationships, driving top and bottom-line growth. Dedicated to creating, collaborating and implementing business strategies and assessing risks while improving business resiliency.

Agile Scrum

Team Building

Data Analytics

Planning

Administration/Budgeting

Program Management

Diversity & Inclusion

Customer Interaction

Lean Principal Applications

CERTIFICATION/SPECIALIZED TRAINING

Lean Six Sigma Green Belt Training William George Associates Certified Scrum Master Six Sigma Global Institute License # 20600493 Diversity and Inclusion for Senior Leaders Defense Equal Opportunity Management Institute 15 + years of Microsoft Office Proficiency Work Related Experience OSHA-30 Construction Safety and Health OSHA License # 26-607****** CPR &AED Trained American Red Cross

EDUCATION

Bachelor of Arts Grantham University Summa Cum Laude AREAS OF EXPERTISE

Program Manager: Created and maintained a range of programs related to diversity & inclusion management, employee development, community outreach and facilities maintenance. Conducted research, analyzed data, and trends taking initiative to consult with Senior Executives and Stakeholders to develop and provide resolutions and updates on progress and performance of multiple projects to include; cost estimates, financial accountability, and multiple reporting requirements. Agile Business Analyst: Spearheaded 7 software release projects, creating initial application design documents, mock-ups, user stories, ensuring the definition of done was met and testing of software prior to release. Modernized business processes applying a sequential development approach and using Scrum Agile methodology collaborating with business partners and executive level staff throughout multiple sites around the world Professional Development: Developed and delivered leadership training seminars for employee’s on-going career education. Conducted training needs assessment to organizational leadership for improving workforce relations through teaching. Established train-the-trainer programs to create coaches for various seminars impacting the entire workforce of over 185K personnel. Performed research and participated in workforce capabilities improvement groups to better predict and provide solutions to longstanding challenges resulting in streamlined workflows and enabling key executives and stakeholders with the information necessary to make informed decisions on future programs, policies and best practices while reducing costs and streamlining work flow.

CHRISTOPHER M. HOAGLAND, Pg 2

PROFESSIONAL EXPERIENCE

United States Marine Corps – Various Global Locations Senior Human Resources Consultant 08/2018 – Present Maintained a state of constant administrative readiness, conducting audits of internal controls ensuring 5 sections were productive and efficient. Established positive rapport and dialogue with 7 internal staff managers and a team of 45 administrative and HR specialists. Maintained accountability and balance of $3.2 million in fiscal year funding allocated to talent acquisition, change management, risk controls, and financial reporting.

Led the planning and development of multiple HR projects while ensuring that all HRIS entries were certified daily with an average of 1,500 transactions achieving a <.35% error rating

Advised organizational leaders by delivering pro-active counsel on a variety of leadership topics demonstrating the ability to influence positive change within the organization while constantly working to build trust among clients and executives.

Led team to an 87.08% Administrative Analysis inspection rating, the second highest score achieved in 10 years demonstrating integrity and passion for customers and high commitment to achieving goals and plans.

Refined HRIS transition data capture procedures and initiated the automation and refinement of the program o Recouped 5 hours daily in deployment processing while increasing administrative accountability

Applied advanced analytics focused on data explorations to capture, analyze and report on metrics and formulate corrective action plans and procedures.

o Identified performance gap variances instituting an aggressive mentoring program increasing promotion eligibility by 35%

o Collaborated with Lead Project Manager in the coordination of a multi-million-dollar construction project, relocating over 60 personnel to temporary workspaces during hurricane recovery efforts. Budgeting and Talent Sourcing Manager – MARSOC Camp Lejeune, NC 05/2017 – 8/2018 Project Manager for the Reserve Critical Skills Operator program for Marine Corps Special Operations Command

(MARSOC), identified and resolved funding errors to support the hiring of skill specific personnel. Worked closely with Director addressing Cost Accounting Standard issues, correcting fiscal imbalances of transportation, relocation, and housing cost allocations. Monitored a $2.8 million budget highlighting expenses and forecasting expenditures.

Customized formula fields that eliminated the misrepresentation of 10 years of financial data metrics on historical budget tracker for the Reserve Critical Skills Operator program. o Transformed data into an effective visualization comparison between employees’ school success rate against 3 years of budget allocation.

o Acted as liaison for Reserve Manpower management with multiple departments within Headquarters Marine Corps and the MARSOC community

o Basic user of Defense Ready Reporting System.

Restructured internal controls and procedures that improved the budget reporting for the next 5 years o Captured real-time state of the yearly budget within +/- 1.3% accuracy

Participated in a Workforce Integration Initiative working group, projecting staffing and spending plans o Tailored manpower levels to specific needs decreasing cost by 15% of forecasted budget expenditure o Interviewed and completed onboarding of prospective candidates utilizing behavioral techniques decreasing attrition by 43%

o Developed selection process to provide an equitable and fair criterion to retain top level talent based on the needs of the organization and mission statement.

o Synchronized initiatives and efforts within the HR Manpower Management branch, Director and executive level leadership in supported departments throughout the agency. o Coordinated and tracked requested staffing requirements form multiple internal departments to source backfills and supplemental staffing requirements throughout for the organization. o Advertised, screened and interviewed over 300+ applicants over two fiscal years. o Managed two separate funds intended to be used for specific roles and missions to include estimating costs CHRISTOPHER M. HOAGLAND, Pg 3

Agile Business Analyst -Marine Corps IT Center Kansas City, MO 08/2014 – 05/2017 Coordinated with process owners and acted as subject matter advisor to identify and prioritize requirements to enhance automated manpower information and talent management systems. Utilized strong analytical and research techniques to identify systems gaps or issues, coordinating with Software Development Teams to create or modify web- based systems using Agile and Scrum methodology. Defined acceptance criteria, business rules, and tested system acceptance criteria of the Manpower Family of System applications meeting stringent software release dates to ensure project deliverables were met on time.

Oversaw the creation and improvement of mid-tier applications for multiple cross-functional teams. o Created a step-up/staged organizational training initiative focused on improving work efficiency

Created 132 JIRA tickets to increase and improve the function of Electronic Personnel Action Request, Outbound Interview, Blended Retirement System and Final Travel Voucher applications o Provided electronic administrative capabilities across a 186K person organization, globally dispersed

Researched and identified an initial web-based program flaw in the identification and tracking of targeted employee population for Blended Retirement Selection training o Implemented solution to a critical flaw in less than 30 days reducing the potential for major error for installations and members around the world.

Collaborated in the design of the Personnel Accountability Information application that automated personnel accountability during times of natural and man-made disaster events

Reviewed and updated a 128-page user’s manuals to aid HRIS Specialists in reporting HR data and maintain system integrity

Developed training material to educate and optimize HR processes and system codes utilizing new modules, applications, and features

Administrative Services Manager– Various Global Locations 07/2008 – 07/2014 Developed information systems supporting administration services and internal controls of 5 organizations, the Defense Equal Opportunity Management Institute, and other units co-located within the region. Evaluated employee performance improving workflow that led to process change, support and increased information exchange.

Improved the overall administrative section streamlining the internal process o Resulted in passing a biennial inspection for the first time in over 5 years

Educated senior administrative supervisor on efficiently collecting and organizing information to reduce administrative burdens on 6 ancillary units

o Improved service delivery by 75%

Spearheaded a very short-fuse $250K funding request producing utilization reports o Enabled 51 personnel being licensed on critical tactical vehicles

Program Manager for Region 3 Toys for Tots Campaign managing; public relations, transportation logistics, volunteer participation, warehouse operations, local business partnerships, facility procurement, event planning, budget management, and information technology set up to distribute toys to needy children and families throughout central Florida.

o Directed the organizational design and effective leadership development while overseeing the day-to-day activities of up to 300 volunteers per day enabling more than 115K toys to be collected for over 35K children throughout 3 counties in central Florida

o Streamlined campaign processes, working with Disney, Lockheed Martin, local TV/Radio outlets and many large and small businesses constantly fostering and improving trust and confidence with local executives

Led Force Structure Realignment process validating 200 staffing requirements to sustain service level delivery o Eliminated 1.2% of obsolete staffing requirements redirecting personnel to critical job positions

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