Rosanne Stong

***** ****** ****** #**

Hacienda Heights, CA 91745

626-***-****

adl9tk@r.postjobfree.com

To Whom It May Concern:

I am taking this opportunity to explore the possibility of joining your organization. I am interested in a position where I can utilize my skills and make positive contributions. I possess strong communication and interpersonal skills along with excellent phone etiquette. I consider myself to be highly organized and detail oriented. I demonstrate experience in multitasking and performing duties in an efficient and timely manner. I occupy extensive experience in answering high volume calls. My best attributes are that I am trustworthy, reliable, proactive and professional. I welcome the opportunity of providing my worth to an organization such as yours, which demands and appreciates optimum quality performance.

If, upon review of my resume, you feel you have a present need for an individual as myself, I would appreciate the opportunity to meet with you and further discuss my qualifications. Thank you for your time and consideration.

Sincerely,

Rosanne Stong

Incl.

Rosanne Stong

15742 Tetley Street #26

Hacienda Heights, CA 91745

626-***-****

adl9tk@r.postjobfree.com

OBJECTIVE

Seeking to obtain a secure, long term position that offers benefits and the opportunity for professional growth and development.

PROFESSIONAL EXPERIENCE

June 2008 to Present VISTAR/PERFORMACE FOOD GROUP Fontana, CA Customer Service Specialist

• Performs extensive customer service duties. Accurate order taking via phone, fax and email with a focus on providing excellent customer service. Compassionate and patient to customers needs. Monitors online orders, making necessary corrections. Successfully and exclusively handles theatre chain accounts, vending accounts, and seasonal Cirque Du Soleil account.

• Foster solid work relationships with customers and works closely with internal departments, credit, transportation and procurement.

• Daily problem solving. Responds to customer inquiries and complaints. Analyzes issues and investigates problems by providing strategic resolutions. Issues credits, completes billing and RFA processing.

• Maintains daily reports, manages monthly theatre promotions and acts as a liason between theatre corporate offices.

• Multitasks with an aptitude to prioritize and meet deadlines. Works in a fast- paced environment with interruptions and distractions with the ability to maintain poise in stressful situations. Ability to work independently and as a team

• Excellent follow up and communication skills.

• Ability to adapt to changes, work with different personalities and maintain a positive and professional demeanor.

May 2005 to June 2008 ADAMS RITE MANUFACTURING Pomona, CA Customer Service

• Responsible for timely and accurate order entry

• Performed various clerical duties, filing, setting up accounts and reviewing reports

• Responsible for thoroughly knowing customer’s order pattern, parts, pricing and discounts

• Successfully handled inbound calls from call center April 1995 to April 2005 METROPOLITAN PROVISIONS City of Industry, CA Customer Service / Switchboard

• Order taking via phone and fax

• Successfully handled multiple food service accounts

• Completed various assigned projects

• Administered in mailing sorting and distribution.

• Responsible for participation in ongoing training in the field, visiting customer’s

• Completed Coca Cola billing

• Assisted in the Administrative/Personnel department

• Organized the front office

• Accepted and prepared incoming FED EX and UPS shipments EDUCATION

SACRED HEART OF MARY HIGH SCHOOL

Montebello, CA

Diploma: Business

References:

Available upon request

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