ISMAT M VERSI

Administration Officer / Secretary

HND in Business Studies

15+ years experienced ADMINISTRATIVE ASSISTANT/SECRETARY. Well versed in corporate secretarial works for MNCs. Adept in bringing process improvement in Operational/ HR/ Admin procedures thereby enhancing internal and external customer satisfaction and bottom line profitability of the organizations worked with preferably looking for a career in Oil & Gas/Hospitality/Automobile sectors Worked with the following ADNOC Group Companies:-

ADNOC Fertilizer (FERTIL) / ADNOC Offshore (ADMA - OPCO) EXPERIENCE

ADNOC ABU DHABI UAE

(Group Risk Management & Insurance Department, 5000+ employees) OFFICE ADMINISTRATOR

Oct’05 – June’19

Reporting to Senior VP (Group Treasury & Risk Management Unit)

Researching and conducting data to prepare documents for SVP to review and presentation by Director.

Greeting visitors and deciding if they should be able to meet with SVP.

Making travel / hotel / logistics arrangements for SVP.

Issuing MEMO to staffs

Site survey reports receiving, reviewing and sending it to employees

Preparing and proof reading reports and communicating it to consultant (Marsh-UK consultant)

Documentation of reports

Group insurance including insurance of health cards, reimbursement, additions and deletions, claims management

Policy insurance and communicating with insurance companies like DAMAN Insurance, OMAN, and ADNIC

Assist in ADNIC Group policies.

Handling sick leaves, long term medical insurance claims

Arrange meetings with insurance companies

Assist in finalising agenda, review meetings with medical board and prepare decisions

Drafting the minutes of meetings (MOM) & filling

Insurance accounting including calculations of premiums, profit sharing’s

Grievance management, dispute resolutions

Assist in PRO services – Visa Renewals, providing mission visa

Reservations including hotel/ flight bookings for Dept. manager

Preparation of security passes and documentations

CNIA (Critical National Infrastructure Authority) passes for employees/ consultants going to sites

Event management including brain storming sessions/seminars for departments, arranging hotels, logistics, conducting refreshment/ recreation events

Infrastructure management including on boarding arranging internet connectivity, emails, laptops

Arranging trainings like Bosiest,H2S and other safety courses for department employees

Involved in settling Legal disputes with insurance companies by providing documents

Designs and develops process plans to implement new policies. GET IN TOUCH

Dubai UAE

+971*********

adl9t3@r.postjobfree.com

in linkedin.com/in/ismat-versi-53474818b

EXPERTISE IN

PROCESS IMPROVEMENT

TOOLS AND TECHNIQUES

ADMINISTRATIVE SUPPORT

STAFF TRAINING

PERFORMANCE MANAGEMENT

CUSTOMER RETENTION

BUSINESS DEVELOPMENT

HEALTH & SAFETY

RULES AND REGULATIONS

STRATEGIC OPERATIONS

PERSONAL INFO

Nationality : Tanzanian

(Ethinicity:India)

Gender : Female

Languages : English Hindi Kiswahili

DOB : 26h February 1970

Marital Status : Married

Visa Status : Employment Visa

EDUCATION

2018 Higher National Diploma

(Business Studies) Pearson UK

TECHNICAL SKILLS

Microsoft Office

ACHIEVEMENTS

Coordinated with IT, general services,

legal departments of ADNOC

Identify areas for improvement and produce realistic and coherent improvement plans.

Interact with the operations department on technical, process, & quality related issues.

Run continuous improvement activities in line with agreed plans.

Oversees one or more core operational and/or programmatic activities.

Identifying and managing all aspects of business operations as per the needs of the customers.

Provide support for process performance and product quality.

Developing an improvement plan to align business operations towards customer satisfaction.

Serves as the liaison between all departments to achieve a cohesive end result.

Worked as the custodian of legal documents and other important documents.

Involved in arranging regular meetings for the directors and handle logistics relating thereto, including transport, meeting rooms, hospitality etc together with preparation, collation, distribution and storage of Board Papers.

Tracking and analysing important reports (Budgets, operation activity and department metrics).

4X4 MOTORS ABU DHABI UAE

(Used Cars)

ADMINISTRATOR & SECRETARY (2003 – 2004)

Part of the team in the formation of

ADNOC Reinsurance Co. (A new

company formed in November 2018)

Nominated as Fire Warden (2017 - 19)

Volunteering services for ADNOC

including distribution of Ramadan kits,

charity walks

REFERENCES

Available on request

Contact this candidate