Service Representative Officer
Resume:
Country of Citizenship:
Veterans' Preference:
Veterans' Preference:
VEOA Eligibility:
Yes
Yes
Deeadra Hayes
Momence, Illinois 60954
Phone: 630-***-****
Email: ************@*****.***
United States of America
10-point preference
AVAILABILITY: Job Type: Permanent
Work Schedule: Full Time
TARGET LOCATIONS: US-IL-Chicago
MILITARY /CIVILIAN WORK EXPERIENCE
Social Security Administration
Chicago, IL
Customer Service Representative
10/2018 - 01/2020
Hours per week: 40
Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims. Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA. 314th Military IntelligenceBattalion
San Diego, CA
10/2012 - 12/2014
Hours per week: 40
Senior Human Resource Noncommissioned Officer-In-Charged Reviewed policies to confirm and enforce company compliance. Designed the employee performance evaluation process and merit program. Created and implemented the exit and interview program process. Worked with senior- level management to create fair and consistent HR policies and procedures. Created and modified job descriptions within all departments. Worked with HR advisors and HR representatives on establishing consistent practices.
Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Guided the startup and management of all HR operations, systems, and programs for a new location within the company.
Contact this candidate