Post Job Free

Resume

Sign in

Customer Relationship Manager

Location:
Thane, Maharashtra, India
Salary:
400000
Posted:
May 09, 2021

Contact this candidate

Resume:

CURRICULAM VITAE

Nilesh Ganpat Patil

Contact : 771-***-****

Email Id adl9qg@r.postjobfree.com

Address: Uma Vatika Building B/401/

4th floor Near Arihant Anmol Building

Kharwai naka Badlapur

Mumbai : 421503

Languages known :

Marathi, English, Hindi

PROFESSIONAL OBJECTIVE:

Formulate a professional identity that responds to the needs of their client populations while utilizing culturally competent practices and appropriate assessment tools and procedures. Recognized Resourceful and well

organized with excellent leadership and team building record.

COMPUTER PROFICIENCY & OTHER SKILLS

Operating System: Windows 10

Presentation Software: Power Point, CRM, Web

Development

Spreadsheets: Excel, Google

Communication and collaboration tools: Slack,

Skype, Zoom

Google analytics tools

Coaching, Counseling, Documentation and

Managing staff

Email, Letter drafting, Online Marketing.

PROFESSIONAL QUALIFICATION AND AFFILIATIONS

Done Diploma in Pre & Primary Teacher Training from Asian college of teaching.

Done Fundamental of Digital Marketing course from Google.

Completed Web Developer course online.

Completed internship of Airport Handling Management and customer service from MIAL (Mumbai International Airport Pvt. Ltd. (Terminal 1).

Completed Diploma of Cargo and Courier Management from Airawat Aviation Academy IESP.

Completed Diploma of Foreign Trade Policy from Export Trade Training Institute, Recognized by Indian Merchant Chamber.

EDUCATION

Courses/Major Institution Passing Year

B.B.A

Alagappa University – Mumbai

Maharashtra March 2014

HSC Siddharth College Of Commerce And

Economics – Mumbai Maharashtra

May 2006

SSC St. Francis Xavier High School – Mumbai

Maharashtra

May 2004

Employment Summary

Total Experience: 10 years

MUSAFIR.COM : Senior Visa officer

Mumbai, Maharashtra

05/2018- 06/2020

Managing visa caseloads and referrals for integrity checking, prioritizing cases for interview and assessment, carrying out integrity interviews and undertaking investigation for integrity checking.

Preparing reports, case -notes, interview notes, correspondence and other materials in relation to visa matters.

Dealing with client quires by phone, email and in person.

Maintaining accurate files, electronic and other records.

Providing Translation and interpretation of community languages as required; and

Willingness to travel and represent the emigration section to clients, agents and other state holders as required.

Prioritize weekly work flow with team coach to ensure deadlines/targets are met.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

B.S. Academy- Customer

Relationship Manger Mumbai,

Maharashtra

08/2010-04/2018

Developed process for teaching faculty evaluation which resulted in marked performance improvements.

Preparing lesson plans.

Conducting activities games to make students easily understand.

Monitored multiple database to keep track of all company inventory.

Attended public events, providing information about academic growth, conservation strategies and sustainability plans.

Carried out day to day operational duties accurately and efficiently.

Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.

Implemented marketing strategies which resulted in 12% growth of academic base.

Managing faculty salaries, hiring staff, handling petty cash, supervising housekeeping.

Handling logistics, taking care of maintenance, AMC's of other electrical equipment’s.

Managing Financial activities, banking, Vendors payment, organizing inventory through online portals by self. Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place: Mumbai Nilesh Ganpat Patil

Date :



Contact this candidate